IdeaStorm can help take your idea and turn it into reality.
Over 18,906 ideas submitted. 740,942+ votes. 97,855+ comments. 531+ ideas implemented.
When IdeaStorm was initially launched it saw a flurry of activity. Ideas received hundreds of thousands of points. Which translates in to thousands of votes. Basically the forum was a hive of activity. Which Dell promptly killed off by refusing to provide proper moderation and discouraging conversation and discussion around ideas. Unsurprisingly the activity on the forum collapsed as the most active members left disgruntaled and dissalusioned with IdeaStorm and Dell.
Another reason IdeaStorm has fallen into the dolldrums is the apparent lack of interest from Dell or slow feedback with regaurd to ideas. This gives the impression to forum members their ideas are not being looked at or considered. This idea is a way of fixing that problem.
The core issue with IdeaStorm as I see it is it's very isulated and isolated from the rest of the web. It doesn't even seem to integrate very well with the "single sign-on" Dell introduced to it's forums a few years ago. So what we need to do is increase exposure to the rest of the web. Bring IdeaStorm out of it's little closet space at Dell.
To achieve this I would recommend leverageing the existing social media platforms like Google+, Twitter, Facebook and also cumminities filled with creative people like Deviant Art. Many of these social media platforms allow companies like Dell to establish their own channels. Dell can use these channels to expose ideas posted on IdeaStorm to the wider on-line cummunity.
To make this idea work I envisage ideas being automatically fed from the IdeaStorm forum through to a Google+ channel or Twitter channel. Which should be achievable. Many of these social media platforms support such actions via APIs.
Dell can then guage the popularity and usefulness of an idea from the level of attention it attracts and the amount of discussion it generates. Which has to be better than the depreciating points system used on IdeaStorm at the moment. And since the feed to Google+ or other platforms will update each time a new idea is posted on IdeaStorm new ideas will naturally bubble to the top of the discussion agenda. Giving them a fair chance to gather support.
Now clearly for this to work, Dell's bloggers, forum administrators, product developers, engineers and evangialists will all have to be involved and will all have to work more closely together than before.
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Nov 19, 2011 Comment Link
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Posted By: aikiwolfie
Interesting comments. While it does take time to implement ideas. Six months is a long time for most of the stuff that's been requested on here for Dell to decide if it can or can't be done. Keep in mind entire GNU/Linux distributions are produced in six monthly cycles. If it's taking Dell that long to come to a decision on feature requests then there is something very wrong in the decision making process at Dell.Don't get me wrong. I'm well aware actual development and implementation can take a lot longer. But a "yes", "no" or "we need more time to look into this" should happen pretty quickly.
Given that the initial volume of ideas Dell recieved on IdeaStorm was clearly over whelming. Perhaps Dell should operate IdeaStorm in cycles. Something similar to the Storm Sessions. But on the scale of the whole site. There should be a submission cycle, discussion cycle, announcement of ideas Dell have selected to carry forward and then an announcement on the ideas Dell intend to bring to market.
The announcements could be made via a mailing list and on the site it's self. As well as via D2D and Dell's various other blogs. And lets not forget those social media sites
Nov 17, 2011 Comment Link
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Posted By:
Exactly. I know it's important to leave the creatives to their work, but it's also important for studios and business, or gamers from WCG and MLG who may use your products widesprea, to stay informed of new advancements and be able to debate about them. That way it improves your products and services overall.Hyncharas
Nov 17, 2011 Comment Link
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Posted By: CyJ
Interesting idea Hycharas, kind of like the added extras on a DVD.Nov 17, 2011 Comment Link
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Oh I understand that most ideas take six months minimum to make an appearance. I suppose what frustrates me sometimes is how the Dell Blog really isn't very useful.Hyncharas
If you're not planning to use "Dell Spot" for your VIP service, maybe it would be a good name for a monthly blog that covers behind-the-scenes development of your products, including photos or sketches of what the Engineering teams do, interviews from some of those who work on product development and possible test adverts from the Marketing department that never made it.
Nov 15, 2011 Comment Link
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Posted By: CyJ
I understand your feelings Hyncharas since I started off as a regular site user before working with Dell on the site. While not every idea can be implemented, ideas are not ignored or abandoned. I held many of the same opinions as you when I was a user but I've learned that there much more involved in the process than I previously thought. I always felt that ideas should get implemented within a month's time but that just isn't possible. There may be some debates on the path taken but we do share the same ultimate goal of improving Dell's products and services.Nov 14, 2011 Comment Link
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@DELL Cy_JHyncharas
I think I mentioned in the Storm Sessions recently with Dell's VIP service something about this (link). Like aikiwolfie I expressed the idea of adding badges/symbols to people's users that displayed whether they were employees, moderators and even a VIP themselves, to better promote them on Dell's network.
I also agree there are problems with the social backbone. There's no point in establishing a place like IdeaStorm for users if you have no intention of making use of ideas besides simple "Market Research". Performing a review every six months with a financial writ, only for it to be abadoned by the engineering teams at their first opportunity, does not solve the burdens customers have with your products. Forward thinking and action does.
I realise it's more a quetion of ownership than anything else; just because we come up with ideas doesn't mean we're entitled to any kind of commission on them, unless we happen to be employees. But shutting out users who seem to know how to improve your business makes your products no better than any other manufacturer's - i.e., why should we buy from you if you can't be bothered to employ our proposals, which YOU have specifically asked for? I don't even expect to be employed by Dell mysef, since I haven't heard back from the company...
We are here to submit ideas because we want to help build the products and have the support other manufacturers don't provide. If you're not willing to meet us halfway and work with us towards those goals, there is no reason for this site to exist.
Nov 13, 2011 Comment Link
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Posted By: aikiwolfie
I mod a martial arts forum that uses the Vbulletin software. That has an announcement feature and things like moderator badges so members can tell them apart from normal members.So identifying Dell employees can be easily solved. When a decision is made on an idea we need some sort of announcement service. That makes it plain and clear when a decision has been taken.
Nov 13, 2011 Comment Link
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Cy, I know that there is a lot to be done first. My comment was a general one dating back to IdeaStorm opening up.sugarbear
The same thing with the Dell forum, no exposure to the general public. Bill J. has made some changes for the better that advertises the forum through socail media. This is what IS needs to.
The social media teams are in place, so they can push traffic here and hopefully help with sales.
Nov 13, 2011 Comment Link
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Posted By: CyJ
We are planning a big push in the future sugarbear but we've been trying to get the site and the processes behind it updated first.Nov 13, 2011 Comment Link
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I`ve told Bill J. a few times that we need more exposure with the social media teams. They rarely mention IdeaStorm any where. I see an occasional post on FaceBook from Bill J. and that is all.sugarbear
We have all these resources that could have been helping us for years to bring people to IdeaStorm.
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