DellConnect preinstalled

May 20, 2007

Posted By:  presto_fabien

21 Votes

Status: Implemented

Promote

I know I voted for no additional software on dell computer but, please, for people who will choose to keep their softwares, add DellConnect in the bundle.
As tech support, sometimes it takes more time to download / find it than resolving the issue.
For people who doesn't know this software, it's a remote control used by dell support (like vnc, pc anywhere, ...) very usefull when a broadband connection is avaliable.

Thanks for voting and helping us to fix grandma's computers !

DELL/ Status Update

As of May 1, 2008, Dell systems will have DellConnect pre-installed.


21 Votes | 5 Comments | Report Abuse

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    Comments :
     

  • May 1, 2008     Comment Link

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    Posted By: kara_k

    Changed status to **IMPLEMENTED**.
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  • Apr 25, 2008     Comment Link

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    Posted By: kara_k

    Changed status to **IN PROGRESS**. Welcome to andrea_l, the program manager for DellConnect.
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  • Apr 25, 2008     Comment Link

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    Posted By: andrea_l

    New systems shipped from May 1 on will have the DellConnect code installed by default. As presto_fabien noted, having this application factory-installed will lessen the time it takes our customers to receive the assistance they seek GÇô no more waiting for the code to be downloaded from the web.
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  • Jan 23, 2008     Comment Link

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    Posted By: thewi2kbug

    or add DellConnect as a shortcut in internet explorer's favorites (and not in some stinking dell folder either!!!)
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  • Jun 14, 2007     Comment Link

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    Posted By: supportrep5000

    I agree, that way if we need to system restore, or even go back to factoy image, dellconnect will always be installed.