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I first was introduced to Dell lappys in 2005 at work. My Fortune 500 company because a Dell shop, and when it came time to upgrade my IBM lappy, I got a Dell Latitiude. I love love it. It was nothing fancy, just a good, solid computr that gave me two problem free years. As is our policy, I get a new one every two years. So, I'm on my third Dell ah the office.
Having a good experience at the office, I decided to get a Dell for home. I got my first one back in 2006 ( think it as in Inpsiron). It was a good lappy, with no problems other thaapparent planned obsolescence at one year on the batter (which isnt cheap). After two years, I bought another Inspiron. Alost three yearsa, it worked great other than the hinges on the screen went bad on my, and I couldnt keep the screen open without propping it up with a pillow. It was quite annoying, plus I got the one year on the battery an it had to be replaced. Now, I'm on my third personal laptop, and it's another Dell Inspiron (N5030). From the time I took it out of the box, it had a cheap feel to it. The keyboard is clickity/clackaty, and the body has deveoped a crack in the lower left-hand corner that coninues to creep. And to top it off, the planned obsolescence of the battery was almost to the day one year after I bought it. And in two short weeks, the computer will not operate unless plugged in. There will be no beating around the bush to buy a battery.
Dell laptop quality is not what it used to be. I've owned or heavlily used six since 2005. And there is absolutely no doubt in my mind this is true. I've never looked at any other brand of laptop (yeah foolish, I know), but when I buy a new one here later this year, I, for sure, will not look at at a cheaply made Dell. I dont mind spending a little money on a good lappy, but not on a Dell. I dont understand why they took away the solid feel and good quality other than to save money 9n the manufacture. To be sure, I will tell every one I know, and I will push my company to give my any brand other than Dell.
It's really sad that Dell decided to go the cheap route. They will respond and say they have numbers and surveys to the contrary. But this man has used six of them and there's no better knowlege that using them for yoursslevs, and I'm tellig you, Dell ain't what it used to be. Bottom line.
By the way, this email was prompted by my having to reboot my Inspirn seven times over the course of two yours. Very aggravating.
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Feb 28, 2012 Comment Link
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Posted By:
Since we don't own any Inspiron/Vostro/Studio laptops I'm probably not the right person to judge, but I reckon that the XPS has felt the brunt of shake-ups in recent years than any other range. I would suggest that the former ranges have a fully brushed aluminium design to them to make them more sturdy, as more lightweight chassis.Hyncharas
In regards to XPS/Precision and Alienware they should then retain the plastic/brushed aluminium approach, but examine the ME310 Concept some students built (highlighted by Dell but never fully investigated). Since these are larger, bulkier products due to their semi-modular configurations, this might also be an important step forward in their construction, as well as make them easier to recycle.
Feb 25, 2012 Comment Link
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Yes the robustness of the Vostro/Inspiron/Studio range can sometimes be limited. These systems are made as cheap as possible in order to compete pricewise with HP etc.natakuc4
Its hard to say however, sometimes you can get a solidly build Inspiron/Vostro/Studio. My Inspiron 6400 for example was pretty robust, granted not as robust as the equivalent Latitude of similar specification.
I was quite impressed with the physical feel of the Inspiron Duo for example, it seemed to be of high quality. I would have bought one if it had more ports, power and performance.
However I have seen some Inspiron/Studio units in the shops which I didn't like the look of. They looked cheap and like they would fall apart. There were several models which were too top heavy and had problems with the hinges. If memory serves correct I think it was problematic with the Studio 15 series.
The Latitude/XPS/Precision range generally have the same solid build quality that they used to however they have a higher associated price tag.
Feb 24, 2012 Comment Link
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Posted By: CyJ
I am sorry to hear you have had a bad experience. Did you contact Support in your region on any of the issues when they happend? Also, other than what you mention above, do you have any other suggestions for improvement?