I know I voted for no additional software on dell computer but, please, for people who will choose to keep their softwares, add DellConnect in the bundle.
As tech support, sometimes it takes more time to download / find it than resolving the issue.
For people who doesn't know this software, it's a remote control used by dell support (like vnc, pc anywhere, ...) very usefull when a broadband connection is avaliable.
Thanks for voting and helping us to fix grandma's computers !
As of May 1, 2008, Dell systems will have DellConnect pre-installed.