Feed Back For IdeaStorm Archive
Okay I'll try and deal with the easy stuff first.
Things to archive:
1) All implemented ideas.
2) All partially implemented ideas.
3) All rejected ideas.
These three categories are important because we need a record of what IdeaStorm has acheived so far and the ideas Dell for one reason or another felt it could not commit to.
4) Certain idea trends need to be recognised. These ideas can then all be merged and archoved together or one idea that is representative of the trend can be archived as a "place holder". An example would be international shipping. It's fairly common for people to ask for products that are available in the US or UK, but not Brazil or Portugal etc.
5) Some genuinely unique ideas that show some real imagination. I realise that might involve a bit of digging. But it would be good to show people the sort of thing Dell expects to see from IdeaStorm. And I get the impression Dell was hopping for somthing more than just "I want x,y,z spec laptop" ideas that have become so common.
6) You might also want to break out a special section for complaints. I don't think IdeaStorm was really intended for complaints handling. But users don't always do what you expect and more than a few have used IdeaStorm in this way. This will keep complaints away from the mainstream ideas and allow Dell to deal with them more efficiently. And possibly resolve one or two issues along the way.