I would like Dell to sign up to resolve any hardware issue resulting from Ubuntu running on their PCs by requiring their vendors to release documentation to the open-source community to provide any missing or partially functioning drivers. Dell should act more like Microsoft and threaten to make life difficult for all who don't play by their rules.
Suggestion: when your hardware breaks, boot to your resource cd, run the 32-bit diagnostic, and call Dell to tell them which piece of hardware failed. If you have an error code from their diagnostics, they should replace the parts you need under warranty regardless of which OS you're running. At least, one would hope so.
The last time I called in for support, I didn't have to do anything within Windows, I just made my optical drive spin up until the disc started rattling and told the tech "Listen to this." Replacement drive arrived the next day.
i think it is a good idea. any improvements dell makes to packages in ubuntu will benefit the same packages in any operating system. if dell adds a feature to gaim(pidgin) or adds a driver to linux, these changes will be added to gaim(pidgin) or linux on all systems where they are installed.
i see no reason why dell/ubuntu should be different from the standard cds. dell could however try to optimise the standard cds to work with dell computers.
Replace "Ubuntu" with "Windows" and you will see that this idea doesn't make much sense.
The thing that everyone keeps asking for is simply a choice of 'stock' Ubuntu pre-installed instead of Windows on any PC Dell makes. I don't need support, but would like a way to get warranty service when the PC HW breaks without having to reimage the disk, or keep a useless partition around.
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Aug 7, 2008 Comment Link
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Posted By: vida_k
http://direct2dell.com/one2one/archive/2008/08/07/dell-xps-1530n-and-studio-15n-now-available-with-ubuntu-8-04.aspxAug 7, 2008 Comment Link
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Posted By: vida_k
Changed status to **IMPLEMENTED**.Aug 23, 2007 Comment Link
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Posted By: ubon
I would like Dell to sign up to resolve any hardware issue resulting from Ubuntu running on their PCs by requiring their vendors to release documentation to the open-source community to provide any missing or partially functioning drivers. Dell should act more like Microsoft and threaten to make life difficult for all who don't play by their rules.Aug 23, 2007 Comment Link
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Posted By: byco
It would be even better if Dell would optimize their hardware to work better with the OS.Aug 20, 2007 Comment Link
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Posted By: kalstolyn
Suggestion: when your hardware breaks, boot to your resource cd, run the 32-bit diagnostic, and call Dell to tell them which piece of hardware failed. If you have an error code from their diagnostics, they should replace the parts you need under warranty regardless of which OS you're running. At least, one would hope so. The last time I called in for support, I didn't have to do anything within Windows, I just made my optical drive spin up until the disc started rattling and told the tech "Listen to this." Replacement drive arrived the next day.Aug 20, 2007 Comment Link
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Posted By: howlingmadhowie
i think it is a good idea. any improvements dell makes to packages in ubuntu will benefit the same packages in any operating system. if dell adds a feature to gaim(pidgin) or adds a driver to linux, these changes will be added to gaim(pidgin) or linux on all systems where they are installed. i see no reason why dell/ubuntu should be different from the standard cds. dell could however try to optimise the standard cds to work with dell computers.Aug 20, 2007 Comment Link
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Posted By: ubon
Replace "Ubuntu" with "Windows" and you will see that this idea doesn't make much sense. The thing that everyone keeps asking for is simply a choice of 'stock' Ubuntu pre-installed instead of Windows on any PC Dell makes. I don't need support, but would like a way to get warranty service when the PC HW breaks without having to reimage the disk, or keep a useless partition around.Aug 19, 2007 Comment Link
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Posted By: siger
very good idea, and with dell ubuntu could have feedbacks and know what to improve and konow what users think of ubuntu