Dell North American Support

May 23, 2012

Posted By:  Teedoff

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I would very much like to see Dell bring their support service back to America. I recently purchased a new Dell XPS 8300 PC and had a few support questions right off. Of course I had to speak with someone from India (who I have nothing against), they were very friendly, BUT I have hearing problems and they are hard to understand. When I asked Dell about speaking with someone in America I was told that to do that I would have to pay extra. I know a person who works in Dell's refurbished division and they told me that every item they see fropm that side of the business always gets North American Tech Support. My question is why is it if you buy a NEW PC you have to pay extra to talk wih somone in America but if you buy refurbished it is included with the purchase. I just don't get it. The customized system I purchased cost well over $1700.00 and I would expect Dell would want to keep buyers of their NEW PCs as happy as those who purchase refurbished products. It just makes godd business sense to me.

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  • May 23, 2012

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    Posted By:  Teedoff Comment Link

    I would very much like to see Dell bring their support service back to America. I recently purchased a new Dell XPS 8300 PC and had a few support questions right off. Of course I had to speak with someone from India (who I have nothing against), they were very friendly, BUT I have hearing problems and they are hard to understand. When I asked Dell about speaking with someone in America I was told that to do that I would have to pay extra. I know a person who works in Dell's refurbished division and they told me that every item they sell from that side of the business always gets North American Tech Support. My question is why is it if you buy a NEW PC you have to pay extra to talk wih somone in America but if you buy refurbished it is included with the purchase. I just don't get it. The customized system I purchased cost well over $1700.00 and I would expect Dell would want to keep buyers of their NEW PCs as happy as those who purchase refurbished products. It just makes good business sense to me.

    PS. sorry for the miss spelling in my first post.. This is the corrected version.   
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  • May 23, 2012     Comment Link

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    Posted By: Goodcrow

    I fully agree with you Teedoff.  I have good hearing but most of the support people overseas speak no english or speak it very poorly or they have an accent that is impossible to make sense of anything they say.  I get so angry and frustrated that I pay so much for a really fine machine and I rarely have issues with my computers, but when I do I can't get help with the issues because I can't communicate with the person I am talking to in India or Iraq or Afghanistan or wherever.  To be honest it's hard enough to get an American to understand what you are trying to tell them about your computer issue. LOL