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Respected Sir,

I had kindly asked you to reply to my mail which I had send to you a week ago regarding my problems which I am going through my LAPTOP. Sorry to tell you, but you and your employees are such shameless that you don't have any responsibility on the customer's who are facing with the product.

So many times I called you and send mails too but not a single steps had been taken from yours side. Your behavior is totally ... my mind.

Tell me clearly what do you want? Because now I am in a position that I am just stopping myself to use any abusive language.You and your company is totally a ......

Thanks a lot for making such a wonderful behavior with your customers. 

Awaiting for your reply.

Thanking You 

With Regards
 
Pradeep J.Gupta
09321131133
Email Id: pkr_gupta@hotmail.com

On Fri, May 4, 2012 at 1:15 PM, Pradeep Gupta <pg.gupta786@gmail.com> wrote:

Respected Sir,

With due respect I have the honor to tell you in my clear words that I m not happy with the service which your company is providing to me as the problems which I am facing with my laptop. And the behavior is getting disgusting day by day as now I am feeling like that a customer to you is just a headache to your company and all the warranty thing is totally fake to you. Because one day one of your employee called me and told me that the company or I can say the seniors had took a decision that the company didn't provide me any service and the company is going to closed my remaining warranty time which I had left.  Now you tell me that what I should do, did I am liking it that after every 1 week I call you and report my problem. Tell me that how many times your company should change the parts of the laptop. Sorry to ask you sir but will you please answer one of my question that ' if a person would go through any kind of operation for at-least 10 times then what should be left into his body?' The same thing is happening with my laptop, I had changed the the parts for at-least 6 to 7 times and 1 whole system exchange but the problem was didn't sort out. How many should yours company changed the parts of the laptop?  The day before yesterday, one of your employee called me and told me that the company is thinking to give me the refund of my laptop, but I am not satisfy with the offer because the laptop which I am using have all the facilities which I want for my personal use and you know the price value of the laptops right now and thats why, what should I get by taking the refund from you? And that’s why I am not happy with the offer. It’s much better that please you exchange my laptop and its a request to you. Now, I am in a place that I am feeling to cry as the behavior which your employees are making with me. I don’t know about your decision but if your company will behave like this with all of your customers then no one will trust your company anymore because your employees are always teasing me and trying to putting me in fear by telling me that I cant be able to do anything to the company whether I file a case too into the consumer court. So, tell me how should I react. I am just waiting for your reply Sir.

Thanking You 

With Regards
 
Pradeep J.Gupta
09321131133
Email Id: pkr_gupta@hotmail.com

 

---

From: pkr_gupta@hotmail.com
To: cy_jervis@dell.com; india_care_con@dell.com
CC: michael@dell.com; pg.gupta786@gmail.com
Subject: RE: Dell 17V7VQ1
Date: Mon, 30 Apr 2012 07:04:35 +0000

samelessssssssssssssssssssssssssssssssssss compenyyyyyyyyy


Thanking You 

With Regards
 
Pradeep J.Gupta
09321131133
Email Id: pkr_gupta@hotmail.com

 

---

From: pkr_gupta@hotmail.com
To: cy_jervis@dell.com; india_care_con@dell.com
CC: michael@dell.com; pg.gupta786@gmail.com
Subject: RE: Dell 17V7VQ1
Date: Sat, 14 Apr 2012 04:43:43 +0000

Remainder.............


Thanking You 

With Regards
 
Pradeep J.Gupta
09321131133
Email Id: pkr_gupta@hotmail.com

 

---

From: pkr_gupta@hotmail.com
To: cy_jervis@dell.com; india_care_con@dell.com; anand_bayya@dell.com
CC: michael@dell.com; pg.gupta786@gmail.com
Subject: RE: Dell 17V7VQ1
Date: Wed, 11 Apr 2012 07:14:16 +0000

Remainder..................


Thanking You 

With Regards
 
Pradeep J.Gupta
09321131133
Email Id: pkr_gupta@hotmail.com

 

---

From: pkr_gupta@hotmail.com
To: cy_jervis@dell.com; pg.gupta786@gmail.com; india_care_con@dell.com
CC: michael@dell.com
Subject: RE: Dell 17V7VQ1
Date: Tue, 3 Apr 2012 12:24:28 +0000

Remainder............

Thanking You 

With Regards
 
Pradeep J.Gupta
09321131133
Email Id: pkr_gupta@hotmail.com

 

---

From: pkr_gupta@hotmail.com
To: cy_jervis@dell.com; pg.gupta786@gmail.com; india_care_con@dell.com
CC: michael@dell.com
Subject: RE: Dell 17V7VQ1
Date: Fri, 30 Mar 2012 12:55:09 +0000

Respected Sir,

 

With due respect I want to tell you that I am a

customer and I am suffering from some problems regrading your product

from last seven to eight months but I didn't got any proper service

from your side. And now if I call you to register my problem coming

through my laptop then your employees didn't lock any records of my

call or the kind of service which I got on behalf of your companies

side and if your employees lock the records of my problem then how

could they closed the matter without knowing me or without satisfying

me on that matter. Many times I called to the customer care and told

them about the problem regarding my laptop but I didn't get any proper

service.

 

Today one of your employee called me and informed

me that he was blocking my warantee period service and after that I

wont get any service from yours side and when I asked him that how

could he do this to me, he replied it was a decision taken by his

seniors.

 

Now tell me sir that what was my fault. If I didn't

get satisfied from the service then it is obvious that I will call

your employees again and ask them to solve my problem. But sorry to

tell you, yours employees didn't help me at any matter. On the other

side your employees are calling me and annoying me that they wont

provide me any service as they are blocking me.

I am just requesting you to solve my problem personally.