Remove seperation between Home, business, outlet financial setup
Tho we are registered resellers and premier/partner members we don't shop in that portal as we can get better deals in retail. Problem is, we shop home, business, home outlet & business outlet divisions, whatever has what the client needs. I have tried to file tax certs at all 4 divisions. And we are still getting charged tax. We always use the same login id and same credit card. We are easily tracked! Yet we have about 2 dozen customer ids. New Mexico won’t let us issue multiple tax certs to the same company as NM tax certs never expire and they, the state, can't tell the difference between Dell Home and Dell Business. SO I am stuck paying Texas tax on items delivered in NM. Which are then taxed again as we resell them in NM.
Dell has had this problem for over 10 years. We have fought this issue many times. But now our volume of sales leaves us no time to pursue reimbursement of tax charged us.
Dell knows of us by our login across all divisions (home, business, outlet, …) yet once past that step, Dell insists that we are dealing with separate entities. This is harmful to buyers and resellers as we know of only DELL, one company. Dell needs to streamline and consolidate their ordering across all divisions and they need to appear as one company to their customers.
And we need lots of help in clearing up and getting reimbursed for the tax we have been charged.
[personal information redacted]