Dell Community Forums were destroyed by Dell Mods this week

August 16, 2007

Posted By:  tphilips63

19 Votes

Status: Implemented

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Since this week, Dell Community Forum Mods have merged all forums into a big pile of junk.
There is now no way to determine what posts are relevant to you unless you read them all.
Only one person so far has said they are better now than before.

Before, they were organized by category, Workstation/Optiplex, XPS, Dimension, etc., so at leat there was some filterting.
Now it's one big mess.
Demand they do something better or let the community flounder.
Even if you have never visited you might need them some day.

Dell need to stop acting like they care about customers and do something about it rather than continue to lie and say they care.
I for one am as angry about this as the lies Dell told about the XPS 700.

Regardless of reason I and many others will simply have to stop contributing to the forums due to the amount of extra time it now takes to get anything done..
DELL/ Status Update
Check out how our Dell Community Forums are organized to best serve our customers.

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  • Oct 1, 2007     Comment Link

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    Posted By: sean_m

    Changed status to **IMPLEMENTED**.
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  • Aug 22, 2007     Comment Link

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    Posted By: jervis961

    At least they show consistancy
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  • Aug 22, 2007     Comment Link

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    Posted By: phubert

    hmmm... sounds like the IdeaStorm site, doesn't it?
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  • Aug 22, 2007     Comment Link

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    Posted By: jervis961

    I think jorge is right, I may not look at the section someone posts in but if everything in under say inspiron notebooks I will spot it and try to help if I know a solution. It is one on the main reasons I barely visit the Dell forums, the layout is lousy. I think they need to beta test a whole new site.
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  • Aug 22, 2007     Comment Link

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    Posted By: jorge

    Exactly, how is having an extra forum per platform hurting/costing/affecting Dell? Nothing! It helps, it makes it easier, it helps customers go to their designated specialty area (with help from the moderators who move threads to their appropriate area when posted in the wrong one). Do car owners take their sedan to the truck service area? Do truck owners take their truck to the sedan service area? Yes, then the dealer service techs tell them where to go if its the wrong area.
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  • Aug 22, 2007     Comment Link

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    Posted By: jervis961

    I always thought it was strange having subsections for the different parts of a computer instead of model. It should go like notebook section the sub sections for: Inspiron, Vostro, XPS ect...
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  • Aug 22, 2007     Comment Link

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    Posted By: sean_m

    Jorge I see your point. Let me watch the board vol to determine if workstation vol is changing over time. Currently vol is low. Putting a board for low vol post activity means a few people see/interact in the board. The community(people asking questions on the forum) benefits by having more eyes on the board to get questions answered. Sean M.
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  • Aug 21, 2007     Comment Link

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    Posted By: jorge

    Still no reply, guess you figured we only bought for home use? Unfortunately for Dell, some of us buy more than one computer a year, unfortunately because if you don't get your act together more than just one computer sale a year will be exiting.
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  • Aug 21, 2007     Comment Link

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    Posted By: jorge

    See the Workstation category? Upper right.
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  • Aug 21, 2007     Comment Link

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    Posted By: jorge

    Here's what I see sean_m and the reason I feel Workstations should still have its own category on the forums just like when I order:

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