Implement Global Single Sign On!

February 22, 2009

Posted By:  aikiwolfie

22 Votes

Status: Archived

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Today when moving from IdeaStorm to Dell Forums I hit a strange problem. I couldn't log-in. Assuming I was getting my password wrong I clicked the "Forgot your password" link. Which promptly told me My e-mail address didn't exist.

I then noticed the little USA flag on the page. Every time I tried IdeaStorm kept redirecting me to the USA sign-on page. Finally I got in via the UK retail site. Then clicking 3 or 4 links to get to Dell Forums. This is a bit stupid.

Fix single sign-on so that I can sign-on where ever I happen to be in the world. I do occastionally travel around ya know!

This experience makes it really clear to me that Dell still isn't grasping the idea that it is a global company dealing and trading in global markets. Dell still clearly considers it's self a US exporter even though it has facilities all over the world.

Sadly it also tells me Dell thinks non-US customers are second class customers.

22 Votes | 6 Comments | Report Abuse

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    Comments :
     

  • Mar 9, 2011     Comment Link

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    Posted By: dreadcat

    Like llosram I noticde that I could not logon to the dell.fr site, using the acount I once created on the dell.nl site. So had to create a new account on the dell.fr site. And there I could not use my primary email address, as it apparently is stored somewhere where the dell.fr site takes a look when you login. 
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  • Mar 8, 2011     Comment Link

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    Posted By: llosram

    Global account for all Dell services would be interesting. I even noticed some issue like impossibility to reuse DELL.fr mail address creating a new account for some other DELL sites.
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  • Feb 27, 2009     Comment Link

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    Posted By: aikiwolfie

    :oD nice!
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  • Feb 26, 2009     Comment Link

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    Posted By: vida_k

    Aikiwolfie - something did indeed change with our Single sign on with Community.  I have someone looking into this.  If you are ok - we may reach out to you via email.  Thanks.
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  • Feb 23, 2009     Comment Link

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    Posted By: aikiwolfie

    No I'll look at it now. Just hit this problem again today. So annoying. Especially since this never used to happen.
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  • Feb 22, 2009     Comment Link

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    Posted By: jervis961

     Aikiwolfie, have you looked at this yet?