Premium Customer Service and Tech Help for all Alienware Customers
Considering how much Alienware customers spend on average vs other customers, we should get favorable treatment and access to more experts when it comes to needing customer service and tech help.
I've had to call Alienware tech support once before, and basically, the service was useless.
The techs for Alienware are the same techs that would help Dell customers. I could tell he was reading off of a script and had no clue how to solve a BSOD problem I was having. Even when they involved a supervisor in the Alienware department. They both basically wanted me to just go away. Why would I pay for an extended warranty if this is what I should expect?
I fixed the problem myself.