i think dell needs to rethink how they handle customers that are having problems with their computers.recently my machine crashed ,i called dell they said i needed two drives one external and an internal .when i told them i had an external drive they argued with me telling me it wasent big enough.took two weeks to get parts(back ordered)but they nerver bothered to call.so i called and asked if they had a bigger or smaller memory .yes they do in stock and larger for $40.00 less (daa?)shipping was all turned clockwised up .and when i fillally got it , i called i got attact from someone who must have sold used cars in his last job
and after long haggle i agreed to one year of support ,but what about my new hard drives they need to be insured no ,but why ,let me connect you to my suppervisor(sound formiliar?)after all that found out did not need or use my external hard drive to reinstall my files,he went on line.because my tech was from india i could not understand him so he took over my computer remotely.viewing every code, lience needed to acess programs.did he write any of that down??? i dont know,what good are paswords when people in india have all what they need just working on your machine??? this is 2012 we should be at apoint now that we dont need techs to fix our machines the machine should tell us whats wrong and tell us how to fix it .its time people wake up to what is happening its kinda like a cyber r---dell you need to change your ways this is not how to handle a person in distress.oh and by the way when i tried to write something on your survey cite it mysteriously had an error and dissconnected how strange?
anyway iam not happy