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Ability to purchase small replacement pieces (Laptop Keys) f

Posted by: ursius

Status: New

May 22, 2013

Recently a key broke off from my fairly new laptop. The warranty had just expired days earlier. I was shocked when I called the dell service desk, and they said the only option would be to send in my laptop and spend $170 for a replacement keyboard. I had done research before I called, and found websites that sold the keys (Keys, the plastic support piece, and the rubber cup) for around $4. When I told the Dell rep that I was going to peruse this other website for the replacement piece, he got angry and said "There is no website in the world that you can buy individual laptop keys from".  I ordered the key, and it came a few days later. Worked like a charm. I find it hard to believe that it is impossible to buy the laptop keys from dell. I understand that older models would not be available. I would have much rather purchased this from dell, over some random website. In the end, this website came through like a champ, and I came away with a sour experience with dell.

1 Vote | 0 Comment

Power over Ethernet (poe) for the RJ45 jack

Posted by: 3rotor

Status: Acknowledged

May 22, 2013

Would be great if we could somehow implement a POE jack into the existing RJ45 plug.I spent alot of time playing around with IP camera's and wireless radio equipment - testing and configuring. normally requiring access to a 240v power plug just to power up a device in 12~24v capacity, im sure it wouldnt cost much and be a great way to market your product above the competition!Alot of devices are being powered by ethernet these days, from IP camera's to weatherstationsthanks,

1 Vote | 1 Comment

Use better CPU coolers in Dell desktops

Posted by: nick1296

Status: Acknowledged

May 22, 2013

As a owner of a Dell Inspiron 530s SFF system I got secondhand, I opened it to clean the dust and noticed how small the CPU cooler is, and needless to say I was shocked being it can handle a much larger CPU cooler, despite being a SFF system. There is wasted room in this and many other Dell systems like it where a better CPU cooler can be used, but isn't done. I have also seen this done on the BTX Dells where they use a puny heatsink in a huge CPU cooling shroud and it leaks more air then it cools. This is rediculous on so many levels, it's not even funny. I would like to see Dell use better CPU coolers then they do now. I find it sad the CPU cooler from a 2007 Barebone PC that fits in this system is much better then the factory one. I should not have had to replce my CPU cooler to get better tempatures for the CPU. I also used much better thermal paste then Dell, which made a huge difference compared to the stock material too.

1 Vote | 1 Comment

Alienware: Enhanced / Customizable Fan Control

Posted by: BJFox

Status: Acknowledged

Apr 30, 2013

It would be great to see user customization for fan controls offered in the Alienware Command Center. Please consider this in an updated version of AWCC, as it would be greatly appreciated. This would eliminate the need for customers to use third-party utilities such as HWiNFO64 for this purpose. Some of the competitors offer this feature and this would be an added-value enhancement for Alienware customers, especially the Alienware laptop owners.

19 Votes | 12 Comments

Better screen apect ration for future precision

Posted by: pepgentoo

Status: Acknowledged

May 21, 2013

For professional users, provide an option to get 16:10 format or 3:2 for the screen.What matter for us is high quality screen, excellent led backlight with decent physical _height_ because we program, design, use office suite and very little video.I'm not speaking of pixel resolution BUT physical aspect ration.I have a m4400 upgraded with an SSD and I'm just hoping not to need to buy a mac book pro just because they provide laptop with good aspect ratio for WORK...

2 Votes | 2 Comments

Improved cooling system in gaming laptops...

Posted by: Legion343

Status: Acknowledged

May 17, 2013

Ok so some let's say top gaming laptops can have liquid cooling system which efficiently could be much better than air one so processor/main board/graphic card could be overclocked more without risking overheat... This should include small tank/processor, graphic card and main board should be built in water slide and some small fan to push heat that cooling liquid absorbed. I don't tell that will be cheap system and only for laptop 15,6 or bigger...Gaming laptops aren't being bought by beginners so completion fluids shouldn't be hard. Only laptop should has soft that power off laptop if cooling liquid is below critical level to prevent damage, also it should remind to fill tank.Sorry for my language but I'm not from English speaking country.

3 Votes | 5 Comments