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Over 18,897 ideas submitted. 740,909+ votes. 97,836+ comments. 531+ ideas implemented.
Recent Ideas
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dell/alienware please make the alienware m11x r4 many people want it back and you can bring people who liked the m11x back and gat more money also ypo can make it have the intel haswell a hd screen dual cooling fans for less noise heat and consumer satisfaction also make it have the optinon to choose windows 7 or 8 because many people dont like windows 8 also if you can make it have a reasonable price like 900-1000 also improve the video card to nvidia 780m if you can so please bring it back many people will apriciate it so plaese make it
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Hi AllI purchased a DELL Inspiron 1510 Laptop in year 2010. I was bit apprehensive of choosing DELL at the first instance as there were many brands available and i was unaware of Service quality of DELL.The Laptop i purchased got damaged within a week as the screen was damaged while handling, i broke down with fear that i lost all my money and talked to customer care person, fortunately i took 3 years complete accidental cover for my laptop. To my amaze, the laptop screen was replaced within a week, and it was my first good experience with DELL. Had it been other supplier must have either denied or deferred stating that this things are not covered, or you have to pay this or so. Last 3 years of experience has changed my view of DELL, now i am deadly fan of DELL equipments.I feel myself lucky that i purchased DELL laptop. Hope to get service from DELL in ensuing years as well as i got in past yearsRegards
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I returned a laptop less than a year old for repair. The repair technician claimed the laptop was returned damaged. The service rep said it was either dropped, pierced or had something spilled on it. I would like to attest that none of the above was true. I received the computer from the employee I personally inspected and tested the computer. I tested it to be certain the RAM cards were not broken, and that the power cord or battery was not the problem. I then packed it up about three weeks ago and sent it to Dell (in the prepaid Dell box) fully expecting to have it back and in operation in about 10 days. But what ensued were about ten phone calls varying in length from five minutes to about 45 minutes (one at 5:30 AM) with a variety of service reps whose favorite line was “I understand how you are feeling”. They seem all like decent people but it appeared no one was communicating with each other because I got the same story every time. “It’s not covered by warranty because the computer was dropped.” This is what has been finally landed on after first not knowing initially if it was result of a spill or the casing pierced or it was dropped. Again it was not dropped spilled on or pierced. On principle I could not say it was when it was not. Persistently I kept up the communication and finally spoke with a Dell rep in the Philippines. After being on hold for ten minutes, hHe said it would be repaired and returned. When I hung up we had a minor celebration at the office but when it was returned it was not repaired but it was damaged. The hinge was now cracked and Dell now insists that’s the way we shipped it. Finally the escalation rep agreed to check with DEPOT (whatever that is) to find out if it was damaged in transit. Its hard for me to expect a favorable outcome.So beware I would not wish this experience on my worst enemy! So my idea is to treat the cust0mer with respect. The worst things you can do to any one is to ignore and stonewall them.So my idea is to treat the cutomer respectlfully by being responsive. Get rid of the on hold quagmire. Work on defragmenting your internal communication and enpower your reps to be able to make decisions. Lastly try to remember not everyone lives in the central time zone.
Trending Ideas
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It would be great to see user customization for fan controls offered in the Alienware Command Center. Please consider this in an updated version of AWCC, as it would be greatly appreciated. This would eliminate the need for customers to use third-party utilities such as HWiNFO64 for this purpose. Some of the competitors offer this feature and this would be an added-value enhancement for Alienware customers, especially the Alienware laptop owners.
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Ok so some let's say top gaming laptops can have liquid cooling system which efficiently could be much better than air one so processor/main board/graphic card could be overclocked more without risking overheat... This should include small tank/processor, graphic card and main board should be built in water slide and some small fan to push heat that cooling liquid absorbed. I don't tell that will be cheap system and only for laptop 15,6 or bigger...Gaming laptops aren't being bought by beginners so completion fluids shouldn't be hard. Only laptop should has soft that power off laptop if cooling liquid is below critical level to prevent damage, also it should remind to fill tank.Sorry for my language but I'm not from English speaking country.
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If Dell would bring support back to the USA they would probably save what customers they have left! After the last go round with someone on the other side of the world that spoke very poor English and with the listening skills of a 3 year old I swore this would be my last Dell. You would have thought Dell would have learned something from Compaq when their extremely poor customer service drove them out of business and HP...which way back when they had excellent US based customer service...bought them... Compaq... for pennies on the dollar. I don't understand why companies like Dell and HP can't understand we as consumers have other options.I now have my computers for work built by a local mom and pop shop that really cares about their customers and will build to my specs. Heck...they even built me a computer with XP on it because some of my older and better graphic programs will not run on anything higher. I don't think there's any of the computer companies left that has US support! These farmed out labor camps over seas couldn't care less how they treat the customer. Set aside the culture differences.. there is no loyalty to the company. The fact that a US company can not phone monitor customer service agents in India will be the demise of many companies .... computer or what ever.So if Dell wants to get back on top they need to bring Customer Service back to the US...plain and simple.
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