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Dell inspired - Chip on the shoulder

Apr 28, 2018

3 Votes

Status: Acknowledged

Transform the persona of information technology. Give the IT services industry shoulder pads! Some scientist, techies, engineers, and mathematicians drink Red Bull too! Many IT organizations could use some competitive (trash) talk to get the juices flowing a bit. Really go after Cisco and others (Facebook) in the battle to improve cybersecurity and user privacy, through continuous exploration of new technology (i.e. quantum computing). I’m no expert but at the end of the day industry leaders are in battle, correct? Be the actively working change people want to see. This may mean rolling up your sleeves and showing a bit of muscle, or lack thereof, even if the technology is not within complete grasps or cost efficient at this time. Start by bumping the “Security” menu option under the Products & Services drop down to the top of the list on the Dell homepage. Current events show government agencies leading the charge to address concerns of cybersecurity and user protection. This should not be the case. Dell can be one of the world’s most ethical companies, with a chip on its shoulder, or not. 

Categories: Advertising and Marketing, Dell Web Site, Education,

Dell Premier configuration update

Mar 30, 2018

1 Vote

Status: Acknowledged

We are using the Dell Premier portal for quite a while. Using several standard client configurations.Sometimes a specific part (hardware or software) of the configuration isn't available.This will make the complete configuration invisible within the portal. Not knowing for us why.It should be very helpfull for us that the configuration remains visible within the portal. A status update should be attached, which tells us the configuration will change.

Categories: Dell Web Site, Desktops and Laptops, Enterprise,

Dell 3000 Series Dock

Jan 22, 2018

2 Votes

Status: Acknowledged

Can engineering add a power button on the top of the D3000 series dockingstation?Most if not all of my customers who use this, have their laptop lid closed already.  Why should they have to open the lid, hit the power button, then close the lid.  The old style dock has a power button on the top.

Categories: Accessories (Keyboards, etc.), Dell Web Site, IdeaStorm,

Clear cart button

Sep 11, 2017

2 Votes

Status: Acknowledged

Hi, if I want to make a new order but haven't sent the old one, I have to remove every single item by hand. A "clear cart" button which removes everything from the cart would be a fantastic tool to speed up that process.Regards, F. Esche

Categories: Dell Web Site, IdeaStorm,

One page for BIOS and TPM updates

Sep 29, 2017

2 Votes

Status: Acknowledged

It would be great if all the current BIOS updates could be posted on a single page for SCCM system administrators, such as the Dell Command | Deploy page or Command | Configure page.  It would also be nice to have the newest 32bit/64bit TPM 1.2/2.0 updaters and the x64 BIOS updater on the same page.  Finding the newest TPM updater is especially difficult right now, because they are not all on one page, and when you do find a page for one of them it doesn't say whether it is the most current.

Categories: Dell Web Site, Enterprise, IdeaStorm,

save cart

Sep 11, 2017

1 Vote

Status: Acknowledged

Hi, ist it possible to provide a "save cart" option, which simply stores the current cart?To get the price, I add everything to the cart, see how much it costs.  I tell my boss what it costs. Now I need to order a few cables quickly. I have to empty the cart, buy the cables, and add everything back to the cart again.A "save cart" button (similar to lists) would be a huge time saver.Regards, F. Esche

Categories: Dell Web Site, IdeaStorm,

Enhance Download & Drivers page

May 28, 2011

52 Votes

Status: Under Review

Having muddled around with the Downloads & Drivers page, trying to add updates only to find I did it in the wrong order which caused problems with my Dell, my suggestion is that for users who log in and supply their Service Tag, have the list that displays show the recommended updates in the correct order to be installed, based on How to Download and Install Drivers in the Correct Order.  Or at least have a link to it from that page.  I think that page needs some work anyway because even after I installed a bios update, it told me I needed the bios update.   My experience with it left me frustrated enough that I've decided to wait to use it until it's more "fool proof" because I'm obviously a fool. Status Update:  This idea is currently under review.  Please be patient as we are limited in the information we can share during this process.

Categories: Dell Web Site, Desktops and Laptops, Service and Support,

Price in Quotation not stay in Premier portal

Feb 4, 2016

2 Votes

Status: Acknowledged

Hi, I have noticed when the quote across the month but still within the quotation validity, the price will get changed in Premier ordering portal.It caused our ordering process difficult. I have to make sure the amount in the quotation is correct right before I submit the request for approval. But still, I checked 2 days ago and order today, the shipment and handling charge changed!!It is not a big amount, but I have to amend our PO otherwise it will cause mismatch when invoice arrived.Few months back I had the same issue in which all the prices get changed, and required our Account manager from Dell to honour the order.Can the Premier portal be more professional?Thx 

Categories: Dell Web Site, Service and Support,

ONE SHOPPING CART PLEASE (dell.com)

Feb 16, 2007

743 Votes

Status: Partially Implemented

Why split it up into 4 different shopping carts (home, small business, etc)? I still don't know how it works. 1/2 my products go into one cart, 1/2 my orders go into the other, possibly depending on where I was browsing from.And, then, seems like the shopping carts expire after a few hours. After all that time spent configuring, why not keep it around longer.Matter of fact, why not split the site up at all? If I click on desktops - show me all desktops. Do I, as a small company, need differ computers then a medium business? Please show me everything and let me figure out what works best.Status Update: Recently Dell.com was simplified into segments for Home and Work.  While it did not result in a single shopping cart it has decreased the number to two.  Thank you for posting.  - Cy_J 

Categories: Dell Web Site,

Let Customers post reviews / discussion directly on your product pages

Apr 3, 2007

16 Votes

Status: Partially Implemented

It's kinda interesting that I can see lots of lively discussion here on ideastorm. How about building that kind of community on your web site. In particular, when I go to a laptop page on your e-commerce site I want to read about people's success stories and horror stories about running Linux on them. Status Update Check out the latest on our ratings and reviews on Direct2Dell.

Categories: Dell Web Site,

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