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No OEM Junk software, revival of recovery DVD/CD's NOT partitions

May 20, 2007

124 Votes

Status: Partially Implemented

First, I hate it when I buy a computer and right when I turn it on out of the box, it's got a lot of junk software installed (AOL trial, Nortion Anti-Virus trial, etc). Get rid of these trial and non-trial OEM softwares or at least give the customer the option of not having them installed. I end up wasting so much time trying to uninstall all this junk anyways and I'm sure I'm not alone. I like having a clean install when I get a new computer (or when I'm recovering). And by clean I mean Windows (or whatever other OS the user may enjoy) and NOTHING else. Secondary OEM software can be included on a separate disc for the user to select manual installation (or request preinstallation of for new purchase orders). Secondly, recovery partitions are terrible. Aside from the fact that they waste harddisc space, if the harddrive were to become toast or to be upgraded, not only would the user lose the original installation, but they would also lose the recovery data. Has this single point of failure not come to anyone's attention? CD's and DVD's can be preciously taken care and you never have to worry about losing both the installation and recovery partition all at once. Status Update:  Please see bill_b's comment for further details.  Thanks for posting.

Categories: Desktops, Software,

DellConnect preinstalled

May 20, 2007

21 Votes

Status: Implemented

I know I voted for no additional software on dell computer but, please, for people who will choose to keep their softwares, add DellConnect in the bundle. As tech support, sometimes it takes more time to download / find it than resolving the issue. For people who doesn't know this software, it's a remote control used by dell support (like vnc, pc anywhere, ...) very usefull when a broadband connection is avaliable. Thanks for voting and helping us to fix grandma's computers ! Status Update As of May 1, 2008, Dell systems will have DellConnect pre-installed.

Categories: Broadband and Mobility, Software,

Always include all software and driver reinstallation discs for free (or at least let us get the option to)... don't make us pay extra

May 1, 2007

2247 Votes

Status: Implemented

Always include ALL software AND driver reinstallation discs for FREE (or at let us get the option do get the for free if we want as follows)...don't make us pay extra in case that we have a disaster and need to reinstall from scratch...! No Discs Included (Included In Price) All Discs Included (this means everything -- all software discs -- OS/Security software/etc., and all driver discs -- this means Windows or Linux drivers or both, whatever applies -- add $0) Other options (OS disc only, all software discs only, driver discs only, etc. -- add $0) For some computers, Dell does not include the reinstallation discs. Even if Dell offers them, Dell charges extra for us to get them. In fact, the only time I seen reinstallation discs being offered without charge were for Dell XPS desktops with the flashy lights -- that is, the Dell XPS 600, 700, and 710 systems, for those ware the only systems to offer operating system options like "Microsoft Windows XP Media Center WITH REINSTALLATION CD". Also, most of the time when software reinstallation discs are not included, driver reinstallation discs (such as XPS flashy lights, as well as printers and monitors) are not included either. Therefore, don't just include the software reinstallation discs -- include as well the Windows/Linux drivers for the hardware (depending on the OS purchased with the computer, if any, which in turn depends on the user's preferences). Besides, Microsoft as well as ALL software companies include the discs when you get the software seperately, so why can't Dell do the same when the software is preinstalled...? Status Update Customers no longer have to pay extra for re-installation media.

Categories: Sales Strategies, Software,

Provide techonology to track computers that was theft or lost

Apr 23, 2007

25 Votes

Status: Partially Implemented

Dell should provide technology to track a computer of its brand when upon an authorization of the computer's owner.Whenever the computer accesses Dell's website to update/upgrade some parts, the computer should send its service tag and IP in order to notifiy the owner and take the legal procedures to recover the asset. This could allow Dell to earn some profits selling asset insurance plans and so on. --- just a remember --- I don't see any illegality on this operation... Microsoft does the same with Windows' to track validity of the key. The location of the "pirate" is a matter of a "long" (32 bit) number know as IP address that goes when you're connecting to the windowupdate site! :) Status Update The XPS laptops have the "lo jack" service that enables them to be tracked if they are stolen.

Categories: Desktops and Laptops, Software,

Desktop Application to determine Service Tags and Specs

Apr 20, 2007

24 Votes

Status: Under Review

We have around 1000 Dell computers at our company. It would be useful to be able to import a list of Service Tags into a Desktop application to view the MODEL/SPECS/ and maybe Warranty Information of the computers. The Application could check 1 service tag at a time, or 100's. Thanks Status Update

Categories: Desktops, Software,

Create OSX drivers for your printers

Feb 27, 2007

47 Votes

Status: Partially Implemented

I am not sure if Dell realises but not all families and more importantly offices are windows only. We have a mixed household and because of the lack of support for osx I have to get my printers from hp or canon. I would love the have the facility to at least print to my dell printers from my daughters laptop or then again allow my creative team to get dell printers. Considering that the manufacturer of the printers supplies osx drivers... it woudl be awesome if you did too!! Status Update Please see paul_n's comment

Categories: Printers and Ink, Software,

Follow Apple's example

Feb 23, 2007

11 Votes

Status: Partially Implemented

I don't mean to be... well mean, but i think it's a valid point. Let's just examine Apple's computers and business for a second. There are many aspects of Apple's computers that Dell could adopt to make their products so much better. -Add a built in camera -More software, better apps. Apple has great apps to organize and create and edit media. -Better quality product. Apple's computers and software work extremely well together and they have one of the best customer satisfaction rates around. Make something that can last for the next 5 years. -Why doesn't microsoft word come with a lot of the computers Dell sells?? What a rip. Honestly. -Use better hadrware If you can match your product to be as exciting, cool, and as well made as Apple then people would buy. Status Update Built in cameras are available in the new Inspiron and XPS laptops even a Biometric Finger Print Reader available, as are new software choices. And between the Inspiron and m1330 you get lots of color choices to personalize your laptop too.

Categories: Accessories (Keyboards, etc.), Software,

No Extra Software Option

Feb 16, 2007

10808 Votes

Status: Partially Implemented

Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS. Status UpdatePer jeremy_f:It's been a little over a year since this idea was initially posted, so we wanted to update the community on Dell software options. Our overall software strategy is to continue offering more software choices (including no software) and to provide software we feel benefits our customers' experience with their systems.

Categories: Software,

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