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Streak 7 needs Honeycomb

Jun 29, 2011

5 Votes

Status: Partially Implemented

Dell Streak 7 needs Honeycomb update to take full advantage of Dual Tegra CPU and reduce power consumption.  If and when can we Dell Tablet owners expect this OTA update? Status Update:  Please see this article on Direct2Dell for further information on which systems are being updated and how to complete the update.  Thanks for posting!

Categories: Software, Mobile Devices,

Update Vostro 3550 AMD 6630/Intel HD 3000 Switchable Drivers

Jun 20, 2011

95 Votes

Status: Implemented

I just bought a Vostro 3550 for my sister a few weeks back and she is a fairly avid gamer. I specifically went for the Vostro 3550 for the fact that it is made better than the Inspiron series and has a nice graphics card, along with Sandy Bridge CPUs. One game she plays is Brink, which requires OpenGL 3.1. With the switchable graphics that Dell has implemented in the 3550, the Intel part of the driver is older than the April 29, 2011 driver update that Intel put out which supports OpenGL 3.1. Why does the Intel driver need to support OpenGL 3.1? Because the card that Brink detects is the Intel. Since the 6xxx series AMD cards use PowerPlay, it only switches to the discrete card based on a program list. My 5xxx series card in my laptop (non-Dell) doesn't have the app-based switching. It's either in High Performance or Longer Battery mode. So the long and the short of it is that Dell needs to update the drivers for the Vostro 3550 that include newer Intel driver components along with the AMD drivers. These types of things are OEM custom so using an AMD driver won't work. Installing the Intel and AMD separately disables the AMD card completely. So Dell, please update this. The switchable graphics works for some applications and not for others.  Status Update:  Please see bill_b's comments here, here and here about the updates for effected systems.  Thanks for posting!

Categories: Desktops and Laptops, Software,

Reporting compatibility problems

Jun 3, 2011

3 Votes

Status: Partially Implemented

I've recently discovered that new Dell computers are coming preloaded with software that causes a compatibility issue with some third party peripherials and their associated software.  I can find no direct way of reporting this to Dell.  Attempts to call Dell yielded some progress, then BAM I'm back in some first level tech support queue.  Lots of time wasted in the attempts.  There has to be a better way.  How can one report a solid and reproducable failure so that these things can get resolved?  This is beneficial to both Dell and also to the 3rd party hardware company: reduce tech support calls and customer frustration.   As a side note: If Dell is interested in the details of the incompatibiltiy, I'm more than happy to work with Dell to resolve...  I'm hoping that the Ideastorm moderators can pass on my contact information...

Categories: Service and Support, Software,

Use Ubuntu Netbook Remix instead of the custom Dell application strip

Feb 9, 2009

14 Votes

Status: Implemented

Please use the netbook remix images on your netbooks. This will help users get used to a single simple UI developed for netbooks. The Dell strip is "ok" but seems tacky and out of place. Also please continue using teh 8.04 images not the 8.10. the non-LTS releases tend to have small glitches that case some serious headaches (PulseAudio). Thank you so much for listening. Status Update Please see this blog for details

Categories: Linux, Software,

Dell Dock

Jun 27, 2008

18 Votes

Status: Implemented

The new Dell Dock software should be downloadable (free of charge) under the drivers section of the Dell Support site for all Dell computers. Whether it should only be factory-installed on the Studio line or not is another matter. This is clearly possible since there is a demonstration video of it running on an XPS M1530. Status Update Please see this blog

Categories: Software,

Dell BIOS and HPET timer support

Jan 22, 2008

1049 Votes

Status: Partially Implemented

HPET timer will be useful for different purposes: 1) Kernel uses it for timer interrupt and time source (gettimeofday). Kernel will use one particular timer among available HPET timers (typically 3). 2) The HPET driver exports the HPET device in /dev which can be used by other kernel drivers or user programs. In this particular case, with forcing of HPET, (1) above seems to be working fine. But, (2) is printing 0ns. Probably because missing HPET information in ACPI. You may need to do some more changes in drivers/char/hpet.c in case BIOS doesn not support HPET. But, this will not affect normal kernel functioning. This will only affect is someone wants to use /dev/hpet interface. source: Status Update HPET is enabled and exposed by BIOS on most newer systems.

Categories: Software,

Legal Blueray Playback on Ubuntu

Jan 9, 2008

72 Votes

Status: Under Review

Ubuntu have a legal way to play DVD's with LinDVD on current Dell hardware offers which we the customers appreciate. However, windows hardware products come with an option to add a blueray player. Dell should add that option as well to their Ubuntu offers. A commercially available piece of software (like LinDVD) could be implemented to play blueray DVDs. Status Update

Categories: Linux, Software,

Ubuntu linux additional software options

Nov 3, 2007

21 Votes

Status: Partially Implemented

One of the primary assets to a value added commodity like pre-built systems offered by Dell is the OPTIONAL incorporation of additional software packages pre-installed on the system during build time. This not only helps the consumer to find the software he or she needs out of the box but also allows Dell to make some extra income off of bundled commercial software. As a buyer of one of the systems I know that if Dell continues it's support of Linux on pre-built systems I will be upgrading at least once a year. Here are the software choices I would offer if I were in position to do so. #1. Transgamings version of wine.. (for the gaming linux population) #2. CodeWeavers Crossover.. (allowing windows productivity software such as Office 2003 to run on linux) #3. A legal DVD player such as Cyberlinks PowerDVD.. (making it easier for those unfamiliar with Linux) #4. Win4lin.. (For those who just must have a copy of windows running on their machine) Much of the Linux world has already learned to live without any MS products. However, there are some people who would benefit from the addition of some software to either ease their transition and or a relative (or friend)s transition over to Linux. Personally I would find it benificial to be able to click on a box and have software added at build time when selecting a system for a myself or a friend from Dell. Even with the extra price. Thank you. Status Update Please see this blog for details about this portion of the idea: #3. A legal DVD player such as Cyberlinks PowerDVD.. (making it easier for those unfamiliar with Linux)

Categories: Linux, Software,

Allow Anti-Virus as Optional

Sep 21, 2007

310 Votes

Status: Partially Implemented

Some purchasers already have subscriptions to anti-virus products that can be ported to new systems. Not having a 'no anti-virus' option on every system order page forces those users to essentially buy two licenses when only one machine will be used. Status Update:  Please see bill_b's comment for further details.

Categories: Sales Strategies, Software,

There should be an option of having no trialware on all computers

Aug 23, 2007

3543 Votes

Status: Partially Implemented

Here is a news article about trialware and how Dell feels that regular customers want it but small business ones do. Do they not look at the ideas here? "Not interested in all of the trial software that clutters up new PCs? You're not alone: According to Dell's recent research in both focus groups and broader surveys, small-business users overwhelmingly view trialware as an irritant, not a benefit. That research has led Dell to axe the extras from its new Vostro line of small-business desktop PCs and laptops. Eliminating demo applications is a major step for Dell, which has caught flack for the quantity of trialware on its consumer PCs. (One frustrated customer went so far as to develop a "Decrapifier" utility. The company says that consumers who buy PCs for personal use do express interest in preloaded trial software, but that small-business users have different needs. By eliminating the trialware from Vostro machines, Dell says it has cut the system setup time in half. For now, Dell is the only major PC manufacturer to ship small-business systems without preinstalled trialware as a standard practice. (Some competitors, such as HP, allow customers to choose a no-trialware configuration.)"   Status Update  Please see Kara's blog for an update.

Categories: Desktops and Laptops, Software,

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