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Implemented: Ubuntu Dell is Le$$ Than Windows Dell

May 5, 2007

3603 Votes

Status: Implemented

see comment from Erik down below... [Dell's Pricing Team] $774 Inspiron 1420 (Ubuntu) Intel® Core™ 2 Duo T5250 (1.5GHz/667Mhz FSB/2MB cache) Ubuntu version 7.04 Anti-glare, widescreen 14.1 inch display (1280x800) Intel Graphics Media Accelerator X3100 1GB Shared Dual Channel DDR2 at 667MHz 80GB SATA Hard Drive (5400RPM) 24X CD Burner/DVD Combo Drive Intel® 3945 802.11a/g Mini-card Integrated High Definition Audio $824 Inspiron 1420 (Vista) Intel® Core™ 2 Duo T5250 (1.5GHz/667Mhz FSB/2MB cache) Genuine Windows® Vista Home Basic Edition Anti-glare, widescreen 14.1 inch display (1280x800) Intel Graphics Media Accelerator X3100 1GB Shared Dual Channel DDR2 at 667MHz 80GB SATA Hard Drive (5400RPM) 24X CD writer/DVD Combo Drive Intel® 3945 802.11a/g Mini-card 56Whr Lithium Ion Battery (6 cell) Integrated High Definition Audio Status Update The difference in promotion pricing was due to an error on the site, which has been fixed.

Categories: Linux,

Backlit Keyboards

Feb 21, 2007

3227 Votes

Status: Implemented

I find myself many, many times in dark or poorly lit environments having to guess the various keys - would be fantastic to have a backlit keyboard - with backlit individual keys as the best option. I would actually pay extra for that convenience if the option was available. This could be done for desktops or notebooks. Status Update Please see bill_b's comment for further details.  Thanks for posting!

Categories: Accessories (Keyboards, etc.), Desktops and Laptops, Sales Strategies,

Dont eliminate XP just yet

Feb 17, 2007

2579 Votes

Status: Implemented

Ok, well I know I may be chastised for bringing this up, but vista is still a young operating system with its own problems etc... I would like to see both Home and Business computers, especially notebooks have an XP Home and Pro option on top of Vista until it has at least been out for a year. For those seasoned users like me who just feel that you need to let a new OS mature before jumping right in. I am planning on buying a new notebook, and I would like to insure I wont have to format it on arrival just to have XP. Status Update Check out the Idea in Action to find out more about Dell offering XP.

Categories: Operating Systems,

Always include all software and driver reinstallation discs for free (or at least let us get the option to)... don't make us pay extra

May 1, 2007

2247 Votes

Status: Implemented

Always include ALL software AND driver reinstallation discs for FREE (or at let us get the option do get the for free if we want as follows)...don't make us pay extra in case that we have a disaster and need to reinstall from scratch...! No Discs Included (Included In Price) All Discs Included (this means everything -- all software discs -- OS/Security software/etc., and all driver discs -- this means Windows or Linux drivers or both, whatever applies -- add $0) Other options (OS disc only, all software discs only, driver discs only, etc. -- add $0) For some computers, Dell does not include the reinstallation discs. Even if Dell offers them, Dell charges extra for us to get them. In fact, the only time I seen reinstallation discs being offered without charge were for Dell XPS desktops with the flashy lights -- that is, the Dell XPS 600, 700, and 710 systems, for those ware the only systems to offer operating system options like "Microsoft Windows XP Media Center WITH REINSTALLATION CD". Also, most of the time when software reinstallation discs are not included, driver reinstallation discs (such as XPS flashy lights, as well as printers and monitors) are not included either. Therefore, don't just include the software reinstallation discs -- include as well the Windows/Linux drivers for the hardware (depending on the OS purchased with the computer, if any, which in turn depends on the user's preferences). Besides, Microsoft as well as ALL software companies include the discs when you get the software seperately, so why can't Dell do the same when the software is preinstalled...? Status Update Customers no longer have to pay extra for re-installation media.

Categories: Sales Strategies, Software,

National Call Centers and other Service Improvement Ideas

Feb 17, 2007

2165 Votes

Status: Implemented

As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us.Status Update:  Please see bill_b's comment about Dell's service choices.  Thanks for the idea!

Categories: Service and Support,

The Clutter Is Forming: We Need A Moderator

Feb 17, 2007

1151 Votes

Status: Implemented

Approximately 48 hours into its life, and Ideastorm is filling up with repetition and senseless comments. Since moderation cannot be exercised by the participants a moderator a la Dell Employee must put up her hand. Or his hand. We aren't picky! One: Repeating the same ideas from earlier posts is a pain to the reader and a waste of space and time. These should be removed. Two: Suggestions which are without applicability to the issues at hand should be removed: one post states that "Dell should set up Dell Pay to compete with Paypal." Sigh. Why? For what unique purpose? Dell's business is not online payments, in the same way Apple's is not selling music (they sell music at a loss to sell iPods at a gain). There is no benefit to Dell and it meets no need. Since this format is experimental and fully funded by Dell, I encourage Dell to cut the wheat from the chafe and remove as much as they see fit. For all of the "I have rights" and "freedom of speech" advocates, you don't. This is a place where the good keep going and the bad go out. The less posts the better. It provides Dell what they want: the opportunity to test strong ideas properly. Without the removal of clutter, the good ideas will by dint of the time they are posted (e.g. 3am) and the increasing volume of posts, inevitably suffer at times the forest's size despite the grandeur of the tree in question. I may be going against the grain of popular opinion, but you add your vote to this post if you believe in the goal of this site, and not the freedom it offers to utter the first inane thing which comes to mind. Status Update jackie_c is IdeaStorm's moderator. Also, for any mod updates, check out the talk with the moderator blog at the top of the page.

Categories: IdeaStorm,

Dell Tablet PC

Feb 17, 2007

1138 Votes

Status: Implemented

The XPS and E series notebooks are great, but a move into making 12.1 and 14.1 inch tablet PC convertible notebooks would be fantastic. I can easily see the m1210 and the e1405 being ported to the tablet medium. Status Update Check out what Glenn from the tablet team has to say about the Latitude XT.

Categories: Laptops, XPS,

Ubuntu on 12.1 or 13.3 inch laptops

May 31, 2007

1103 Votes

Status: Implemented

Preload Ubuntu on your 12.1 (XPS M1210) or 13.3 inch (XPS M1330) laptops. As it is now, there's only one choice for a laptop, and that choice is not a light laptop. The 12.1 inch and 13.3 inch laptops are much better to carry around than heavy 15 inch++ laptops. Status Update Check out the 13.3 details here Check out the 12.1 details here

Categories: Linux, XPS,

Dell's Website must work with Firefox running on Linux

Jul 16, 2007

1082 Votes

Status: Implemented

It's discouraging to have a Tier 1 vendor (Dell) selling Linux products and yet not really tailoring to Linux. Don't get me wrong Dell, I am not trying to take away all the good you have done. Offering Linux is a step in the right direction and I would like to see more steps taken in a monthly or quarterly basis. But, it seems that the basis for your current Linux promotion is for the Open Source enthusiast like me. I use Linux at home and at work as my main operating system. I use Firefox as my browser and I'm trying to order a Dell Inspiron 1420N. However, it seems that the embedded flash script that shows the different colors choices for the Inspiron is not working under Linux. It also shows that I can't see the different images thereafter. It works with Windows running Firefox as my vmware machine verified. But that is not the type of user that will most likely purchase a Linux laptop. My request is simple. Can someone fix and verify that this page works well with Linux browser technology? So, that users can enjoy purchasing your Linux products and demonstrate that Dell really cares about their customer's operating system preference. Dell I wish you the best in this venture as your success in this territory will help the Linux Desktop become a reality to the open source community. Status Update Per jesse_l's comment, this issue has been resolved

Categories: Linux,

No more plastic wrap, please

May 22, 2008

1010 Votes

Status: Implemented

In the last shipment of computers I received I was shocked by the amount of plastic wrap used for items like power cords, USB cables, VGA/DVI cables. Do these items really need to be individually wrapped in a plastic bag. I can just imagine the tons of plastic used by Dell annually... Something to think about Status Update Dell Adds Renewable Bamboo to its Packaging Portfolio

Categories: Environment,

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