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Ideas:   All | Recent | Trending | Comments

Bring back "remember me" checkbox

Apr 8, 2018

1 Vote

Status: Acknowledged

Currenly, Dell Community is logging me out every few hours. This is quite inconvenient. Please bring back good old "Remember me" checkbox, to allow to stay signed in for a couple of weeks at least.

Categories: Dell Community, IdeaStorm,

Touchpad

Jan 19, 2018

1 Vote

Status: Acknowledged

I have been a Dell customer for 30+ years for myself and various businesses. I would not buy another Dell laptop unless the touchpad was centered under the G&H keys (like the spacebar).Touchpads should be centered under the G&H keys (like the space bar). When placed off-center, touch typists (like myself) inadvertently set off the touchpad with parts of our hand and with heat from our hand. No sensitivity settings help. Lenovo and HP are going back to centering their touchpads underneath the G&H keys. Dell should do the same. For a good example, look at the Lenovo Yoga 920.  I can't imagine why any computer maker would NOT want to center the touchpad under the G&H keys (like the spacebar). Dell has some models with correct touchpads, but not the one I need.If you have a good reason for NOT centering your touchpad under the G&H keys (like the spacebar), I'd appreciate if you could let me know what it is. Would any customers be upset if the touchpad were centered under the G&H keys (like the spacebar)? I'm very active in design, and always interested in how these horrible design mistakes get perpetuated.  Thank you.

Categories: Accessories (Keyboards, etc.), Dell Community, Desktops and Laptops,

120 Hz Monitor option on the New Dell Inspiron 15 Gaming 7000 (7577) and White Letters Option

Nov 8, 2017

2 Votes

Status: Acknowledged

Hey all,I really want to push Dell to implement a 120 hz monitor option on their new laptop of the 7000 gaming line. A quality gaming experience really needs a higher refresh rate than just the standard 120 hz. For people like myself, a higher refresh rate really improves the game quality of FPS and is just an overall smoother experience in and outside of gaming. I understand that the Alienware line has the 120 hz option, but as a consumer, not everyone wants a flashy Alienware.I don't anything that screams, "GAMING" and from what I have seen other people feel the same way.  As for the white letters on the keyboard option, it could help some people see the keyboard better because the red is really dark on the black.Other companies such as HP have implemented this in their Omen 2017 gaming laptop line for an extra $60 and I really want the same to be available for the Dell gaming laptops. I would not hesitate to spend the extra money for the better refresh rate. Dell, you have been highly criticized for the display that lacks on your 5000 gaming line and if you guys could implement this option as soon as possible on the new 7000, it would be amazing!

Categories: Dell Community, Desktops and Laptops, Gaming,

Natural Disaster Triage Teams - Retrieving Memories and E-Waste Collection

Sep 29, 2017

2 Votes

Status: Acknowledged

These are 2 ideas are inspired by Hurricane Harvey and other natural disasters. What if Dell engineers traveled to communities (globally) that have been hit by natural disasters and helped people:1) Recover seemingly lost data from their devices e.g. the "cake eating" photos from their child's first birthday party  2) Provide dumpsters for clean up crews to dispose of electronic waste responsiblity.Details of ensuring someone "owns" the device they are seeking to retrieve data from would need to be addressed, as well as other logistics to ensure the materials could be reused by Dell Corp.  I believe this is a great "feel good" effort to kickstart. It is a great way to get e-materials are routed to Dell for reuse/purpose. I welcome your thoughts. And, I'd love to help. Please let me know! Thanks!

Categories: Dell Community, Environment, Service and Support,

+1 EXTRA: FEATURE: Embedded APPS in DELL COMPUTERS - FOR WOMEN

Jul 14, 2017

1 Vote

Status: Acknowledged

Women always like ready made things.Embedded apps in DELL COMPUTERS. value addition..COMPUTERS AND LAPTOPS HAVE +1 EXTRA for WOMEN..APPs:PARTNER CHECK APP.: character map, habits checkers, deviations on interactions, on each interaction, correlations, deviations...factors.:graphical representations...PREGNANCY KID APP: Pregnancy and kid care APP..ENTER AGE OF KID: APP will give tips and checklists per age entered..:

Categories: Dell Community, IdeaStorm, Women's Interest,

Terms and Conditions of Warranty

Jul 10, 2017

1 Vote

Status: Acknowledged

We should have a video of  the terms and conditions of the warranty" and what to expect when contacting Dell for support. The video should show up after the initial setup has been completed on every system/segment and their warranty entitlements. It should also apear on the Desktop as a shortcut, windows 10 Tile, Dell support site, Dell community forum etc... This will be a win-win for our business and the customers. 

Categories: Dell Community, IdeaStorm, Service and Support,

Keep Long Term Customers Happy!

May 6, 2016

1 Vote

Status: Acknowledged

I think it would be a great idea if DELL had a customer service department that could help with problems related to DELL computers. For example, I have a new XPS 13 (6th Gen, $2,200) and the hing on the lid broke. After prepaying $300 to have it fixed I still don't have it back or know when it will be repaired - no parts apparently.I have two allegedly customer service representatives who both e-mailed to ensure I was happy with the service I received. I emailed them both back and mentioned that I was not and, after nearly a month, I still do not know when I might get my computer back they did not bother to respond.Just a simple idea to keep in contact with a very upset customer who has been buying DELL's for myself and my clients for the last 20 odd years.

Categories: Dell Community, Service and Support,

Ideastorm Future and Fixes

Mar 16, 2016

2 Votes

Status: Acknowledged

I like this platform, I think it's a great way of communicating and essentially outsourcing (or crowdsourcing) creative ideas without a huge financial commitment. However, I don't think you value this tool as much as you should. I didn't find out about ideastorm, untill one of your support staff told me about it..and if I'm honest, I'm not 100% if that's how I found it. I think you should promote it a little better, have it on your website/alienware pages ("Got an idea??why not share it with us?"..something like that) so first time visitors or visitors in general would be aware that this platform exists. Granted, your forums are a good place for ideas, and so are genearl discussion boards; but I think it would be a lot more effecient to have a centralised place for new ideas and improvements. Also promote it on social media. Pick an "Idea of the day" and ask for people's opinions on social media. (not sure if you do that already) Have it at the bottom of email correspondenses. Even bring businesses into this. I know you provide IT services to organisations, so why not make them aware of this tool...Finally, create incentives...I'm gonna leave that to you. But creating incentives would greatly benefit this cause. It takes time and effort to write up and share an idea...so reward people for it...or atleast create an incentive. From what I've noticed, most of the ideas pre 2011 have upwards of 100 votes...nowadays the maximum is around 10. Obviously that depends on the quality of the idea, but surely it relects (even in the least) that your number of users has decreased dramatically. Improvements/Fixes: 1) Editing posts:- It would be handy to be able to edit posts, once they're already deployed. 2) BIU Fix:- I've found that even if I "Bold" a sentence or a word in your editor...it doesn't appear bold 3) Coments: - Indendations for replys would be useful 4) Email notifications:- Honestly, I apologise if this offends anyone (that's not my intention)...they're garbage! It'd be nice if you could format them in a way..so that users can identify what is going on in a single glance. What I mean by that is have a heading (Your Idea..."Blah blah blah) ---in heading font has recieved a new comment... and provide a snapshot of the comment in context....not just a URL!! And please don't send me notifications that I've made a comment on my idea....I am already aware of this 0_o I know this is nitpicking but honestly, it's little things like this...it just feels like you don't care about this platform enough to make it easy to use! 5) Look and feel: This is a little bit debatable...but could you modernise the overall look and feel of the site. I get that Dell's signature colors are blue and white....but it almost seems a little too clinical : ) maby changing fonts....adding the odd color button ...pictures...etc : )If anyone else has any thoughts/ideas...please feel free to share thanks for reading : )  

Categories: Advertising and Marketing, Dell Community, IdeaStorm,

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