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Dell Premier Ordering Site

Oct 13, 2017

2 Votes

Status: Acknowledged

Dell needs to have a "reorder" option for past orders.  I have several staple products (ie.. printer toner) that I order every month and what a hassle it is to find the toner I need.   Right now I go to: Shop > Assessories & Peripherals > Printers, Ink and Toner > Color Laser > Model > Select Item > Order, done.Why not have an option within past orders and/or within your profile have a list of prevously ordered items with the "Order Again" option.    Future menus then would be:   Shop > Previous Ordered Items > Select Item > Order, Done.Better yet, also give customers an option of "automatic" reoccuring ordering and shipping.  Send this shipment every month or whatever the timeline the customer sets. My time becomes more efficient and Dell still gets a sale on a reoccuring order.  Customer satisfaction. 

2 Votes | 0 Comment

Categories: Printers and Ink, Retail, Small Business,

Packing List for New Dell Orders - Needs improvement

Oct 13, 2017

2 Votes

Status: Acknowledged

The packing list STICKER (that is on every new Dell order) needs to be changed to something else.When you get a new machine and you want to keep your packing list, what does a customer do with this sticker?The adhesive is stronger than most duct tape!So what is the direction of Dell?  Customers supposed to stick this to a piece of paper and then file it?Before we get far, examine one.  THE PACKING LIST IS IN ALL CAPS AND THE FONT IS SO SMALL HOW IS ANYONE ABLE TO READ IT?  So there's strike 2.  Not user friendly and IMO, worthless.This entire process needs to be redesigned. Eliminate the STICKER and the CAPS.

2 Votes | 0 Comment

Categories: Advertising and Marketing, Retail, Service and Support,