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Ideas:  

Sell ink cartridges at local retail

Feb 21, 2007

99 Votes

Status: Implemented

So, for convenience and ease of access, can Dell sell ink cartridges through local retail stores? I realize Dell is an online store; and not suggesting you stop the online part, but also make it available through retail stores. Considering weather or other natural occurrences, and the latest discomfort from DHL leaving the ink cartridges on the door just to be stolen gets annoying. Status Update We now sell ink cartridges at Staples. Click here for more details

99 Votes | 26 Comments

Categories: Printers and Ink, Retail, Sales Strategies,

Include nvidia and ati video cards in ubuntu laptops and desktops

Aug 2, 2007

97 Votes

Status: Implemented

When shopping for an Ubuntu Dell, I've noticed that it is not possible to order one with a video card from ATI or NVIDIA. For some users of Linux, such as those into 3D modeling work for artistic or scientific purposes, the Intel video card option may simply not be enough. And with laptops, upgrading or changing the video card is much more of a hassle than with desktops. Therefore, why is the option to buy a laptop with an nvidia or ati card listed under a Vista machine, but not under an identical machine pre-loaded with Linux? Unfortunately, users that require both Linux and superior 3d acceleration performance may wind up forced into buying a Vista-preloaded Dell (and subsequently tossing the Vista disc in the garbage) just so they can have a Linux box with an ati or nvidia graphics card preinstalled. In addition to adding unnecessary cost to the consumer, this scenario will also distort sales figures information regarding Vista and Ubuntu. Please consider offering Ubuntu-preloaded Dells with the option of an nvidia and/or ati graphics card preinstalled. Thank you. Implemented Status Update Please see Vida_K's comment below

97 Votes | 20 Comments

Categories: Desktops and Laptops, Gaming, Linux,

Update Vostro 3550 AMD 6630/Intel HD 3000 Switchable Drivers

Jun 20, 2011

95 Votes

Status: Implemented

I just bought a Vostro 3550 for my sister a few weeks back and she is a fairly avid gamer. I specifically went for the Vostro 3550 for the fact that it is made better than the Inspiron series and has a nice graphics card, along with Sandy Bridge CPUs. One game she plays is Brink, which requires OpenGL 3.1. With the switchable graphics that Dell has implemented in the 3550, the Intel part of the driver is older than the April 29, 2011 driver update that Intel put out which supports OpenGL 3.1. Why does the Intel driver need to support OpenGL 3.1? Because the card that Brink detects is the Intel. Since the 6xxx series AMD cards use PowerPlay, it only switches to the discrete card based on a program list. My 5xxx series card in my laptop (non-Dell) doesn't have the app-based switching. It's either in High Performance or Longer Battery mode. So the long and the short of it is that Dell needs to update the drivers for the Vostro 3550 that include newer Intel driver components along with the AMD drivers. These types of things are OEM custom so using an AMD driver won't work. Installing the Intel and AMD separately disables the AMD card completely. So Dell, please update this. The switchable graphics works for some applications and not for others.  Status Update:  Please see bill_b's comments here, here and here about the updates for effected systems.  Thanks for posting!

95 Votes | 531 Comments

Categories: Desktops and Laptops, Software,

Offer an attractive green trade-in program

Feb 25, 2007

88 Votes

Status: Implemented

Like most power users I love to get new equipment often, but older equipment keeps accumulating because reselling it is usually a lot of hassle and recycling programs are few. I'd love to see a regular trade-in program that would give reasonable compensation for used Dell computers offered without MarketVelocity. It would be better to think in advance about possible uses of returned equipment and in-source the processing of it. Status Update Please see todd_d's comment below

88 Votes | 1 Comment

Categories: Advertising and Marketing, Environment,

Dell List Computer Configuration Options in order not random.

Jun 26, 2007

85 Votes

Status: Implemented

Dell list computer configuration options in an ordered list not random! When configuring a computer a list of options for lets say the processor should be in order based on speed or price, here's an example from the Dell Precision M65: O Intel® Coreâ„¢ 2 Duo processor T5600 (1.83GHz/667MHz) Dual Core [add $37.35] O Intel® Coreâ„¢ 2 Duo processor T7600 (2.33GHz/667MHz) Dual Core [add $398.40] O Intel® Coreâ„¢ 2 Duo processor T7400 (2.16GHz/667MHz) Dual Core [add $207.50] O Intel® Coreâ„¢ 2 Duo processor T7200 (2.00GHz/667MHz) Dual Core [add $103.75] * Intel® Coreâ„¢ 2 Duo processor T5500 (1.66GHz/667Mhz) [Included in Price] Whats up with this list? Totally confusing or leads to confusion, for the average Joe, yet again today I had to explain that Dell just lists things randomly not in some optimal way. The list should read like this (or in reverse but in order): * Intel® Coreâ„¢ 2 Duo processor T5500 (1.66GHz/667Mhz) [Included in Price] O Intel® Coreâ„¢ 2 Duo processor T5600 (1.83GHz/667MHz) Dual Core [add $37.35] O Intel® Coreâ„¢ 2 Duo processor T7200 (2.00GHz/667MHz) Dual Core [add $103.75] O Intel® Coreâ„¢ 2 Duo processor T7400 (2.16GHz/667MHz) Dual Core [add $207.50] O Intel® Coreâ„¢ 2 Duo processor T7600 (2.33GHz/667MHz) Dual Core [add $398.40] Make it so and quite confusing your customers! Status Update:  Please see bill_b's comment for further information.  Thanks for posting.

85 Votes | 17 Comments

Categories: Dell Web Site,

Merge Alienware & Dell

Feb 22, 2007

73 Votes

Status: Implemented

Now that Dell has acquired Alienware, I think the two companies should merge and let Alienware take over Dell's gaming division. Drop or keep the XPS line, but let the gaming line be called Dell Alienware. This would allow Dell to mass market some of Alienware's exclusive home theatre products and take advantage of the slick design and appeal. Alienware already has a slick design, latest technology, high quality. With Dell's mass production and able to lower the price, Dell could quickly gain more consumer base to help drive their gaming line. Status Update You can now purchase Alienware products on Dell's website

73 Votes | 5 Comments

Categories: Dell, Alienware,

Dell Mini Ubuntu (Linux) Missing Webcam

Oct 4, 2008

72 Votes

Status: Implemented

It would be great if the Dell Mini product site would add back the webcam option for the Unbuntu Linux version of the product. When the site first launched http://www.dell.com/content/products/productdetails.aspx/laptop-inspiron-9 , both the 0.3 megapixel camera and the 1.3 megapixel camera were available as configuration options, but they have since been dropped from the site when ordering the linux version of the product. Any ideas from Dell on why the change in product offering? Any chance that this will be added back in as a product configuration offering? I have to imagine that the drivers for a webcam are available, and if not, there are plenty of developers who would be interested in building them. This site lists a lot of information on getting a webcam running on a linux pc: http://tldp.org/HOWTO/html_single/Webcam-HOWTO/ Status Update

72 Votes | 31 Comments

Categories: Dell Web Site, Linux, Netbooks,

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