Make your legal team restrain themselves when they're trying to silence bloggers who are trying to help people buy from Dell.
Yesterday Dell sent the following letter to a blog that was giving advice on how to better order from the confusing Dell web site (like clarifying pros and cons of when you should go to the Small Business vs Home Office sections; and when you might do even better going to a Dell Kiosk- which Dell's own web site never makes clear). Rather than a take down notice from Legal, a polite email from Marketing with corrections to the inaccurate parts and specific requests to remove the confidential information would have been: Better for the Blogger - because he wouldn't feel threatened. Better for Dell - because the article never would have been so widely publicized (I learned of it only because of the takedown notice). Better for Dell Customers - because the rest of the non-confidential information in the article could still help them. - - - - - - - - - - from Tracy Holland to email@example.com date Jun 14, 2007 4:39 PM subject Posting by former Dell employee Dear Ben, Please remove the posting located at the following http://consumerist.com/consumer/insiders/22-confessions-of-a-former-dell-sale...<contains information that is confidential and proprietary to Dell. While not all aspects of the entry are accurate, ostensibly an ex-employee posted Dell's confidential information in violation of his or her employment agreement and confidentiality obligations (which prohibit the disclosure of such information both during and after the period of employment). We would appreciate your prompt attention to this matter. Please confirm that the posting has been removed by the end of the day tomorrow. Thank you, and please give me a call if you would like to discuss further. Tracy Holland Tracy J. Holland Counsel Dell Inc. - - - - - - - - - - While some of the information wasn't correct; the blogger has been continually updating the article fixing inaccuracies as they're pointed out to him. Your legal team also referred to "confidential information" but never specified what was the offending confidential information that should be removed. It's a bit hard to guess what parts of that posting might have been considered confidential; because it seems like just about all the info in the article can be found (just with difficulty) browsing the Dell web site and Kiosks. Ideas for your legal team: * For the case of this article - point out the "confidential" information (if there really is any) and I'm confident the blogger will remove that confidential information while keeping the rest of the helpful advice (which helps your customers buy Dells) up there. * In general - try to restrain yourselves from legal threats on Bloggers. It would probably have been nicer if someone from Dell Marketing asked the person to correct things; and the whole thing would have probably gone away quietly -- instead of being very visible on many high profile places on the internet and on mailing lists now. Status Update We hold ourselves at Dell and all our employees to high ethical standards and believe ex-employees have an obligation to uphold those standards. We live and learn in this new world of blogs and appreciate your suggestion.
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Would like to see more laptops below 2kg (4.4lbs). Suggestions: 1. Replace Hard Disk with solid state storage device. Advantage: 1) lighter 2)no moving parts means less probability of breaking down (esp due to wear & tear) 2. External DVD drives. On the road, most things needed are already in the laptop. Leave the movie-watching & software-installing to the home/office/hotel room. The DVD drive can be checked in the suitcase. 3. Option to power off graphics card, camera, etc when not used for task at hand. Prolong battery life. 4. Lithium polymer batteries? For comparable charge densities, aren't they lighter? Challenge: Fujitsu already has a 15" notebook at 2.4kg, though specs aren't so impressive, imho. Can Dell produce one at 2kg or less, & with specs "to die for"? Status Update Please see jackie_c's comment
The new Dell Studio laptops look great! Taking the best design features from many other Dell products, and put them all into one. This laptop actually looks like it should run Linux (that is the first thing I thought when I saw it). I don't know why I say that, but it just does. So, why not give it ago? I don't have a Studio, though I suspect it shouldn't take too much to get Ubuntu working (may need one or two drivers written, but from my experience with Dell laptops and Ubuntu, most things work well). This is one of the products I would particularly like to see Ubuntu as an option to be pre-inatlled on if Ubuntu can't be an option on all models. Status Update Ubuntu is available on the Studio 15
The new Ubuntu Netbook Remix OS will be announced the first week of June according to an interview with Canonical chief executive Mark Shuttleworth. http://www.engadget.com/2008/05/25/canonical-ceo-says-ubuntu-netbook-remix-bu... The OS is Tailor made for ultraportable type systems. They have been working with Intel on the project so it should run very well on the Atom Processor Status Update Please see this blog for details
I think theyre needs to be another 15.4" size XPS system, currently the XPS lineup has no middle ground, theres either the m1210 which is too small, or the m1710 which is too large ( I dont count the m2010, since its not really a laptop, its more of its own hybrid desktop/laptop comptuer thing) use the e1505 chassis, give it the cool XPS lights, and a D-dock connectior below Status Update Check out the Idea in Action post for details about our new 15in system.
I didn't notice this last night as I was checking out the pictures of the new Dell Mini but it was pointed out by JamesWeb on Dell's "yourblog" that the Dell logo is upside down. Please don't leave the logo like that, it looks bad. Status Update The Mini launched with the Dell logo facing the right direction on 9/4/08
Offer some sleek, light notebook (12" and 13,3" screen) with carbon fiber casing to achieve weight saving - and at the same time a stunning good look. Status update: Please see bill_b's comment for further details. Thank you for posting!
Dell should adopt a Carbon Neutral program for its products or at least make it an option for consumers in their ordering process. People seem to have the impression that Apple is doing a lot for the environment, when the reality is - Dell's doing more and can do even more! Status Update Check out the Idea in Action on Dell's goal for carbon neutrality.
The rubber feet on my Inspiron are big and get snagged when slipping into my computer bag. One has already fallen off. Make them slimmer and less prone to falling off. Status Update Please see chris_b's comment
8.9" LCD w 1366x768 resolution. Up to 2GB ram Intel silverthorne or VIA Isaiah processor Choice of Vista or Linux. USB port(s) Multi card reader port. 7200RPM HD or SSD Gigabit Ethernet Wifi - N Bluetooth Graphics solution that can handle Vista's Aero. Status Update Please see the Inspiron 910 launched on 9/4/08