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Ideas:  

Make your legal team restrain themselves when they're trying to silence bloggers who are trying to help people buy from Dell.

Jun 15, 2007

401 Votes

Status: Implemented

Yesterday Dell sent the following letter to a blog that was giving advice on how to better order from the confusing Dell web site (like clarifying pros and cons of when you should go to the Small Business vs Home Office sections; and when you might do even better going to a Dell Kiosk- which Dell's own web site never makes clear). Rather than a take down notice from Legal, a polite email from Marketing with corrections to the inaccurate parts and specific requests to remove the confidential information would have been: Better for the Blogger - because he wouldn't feel threatened. Better for Dell - because the article never would have been so widely publicized (I learned of it only because of the takedown notice). Better for Dell Customers - because the rest of the non-confidential information in the article could still help them. - - - - - - - - - - from Tracy Holland to ben@consumerist.com date Jun 14, 2007 4:39 PM subject Posting by former Dell employee Dear Ben, Please remove the posting located at the following http://consumerist.com/consumer/insiders/22-confessions-of-a-former-dell-sale...<contains information that is confidential and proprietary to Dell. While not all aspects of the entry are accurate, ostensibly an ex-employee posted Dell's confidential information in violation of his or her employment agreement and confidentiality obligations (which prohibit the disclosure of such information both during and after the period of employment). We would appreciate your prompt attention to this matter. Please confirm that the posting has been removed by the end of the day tomorrow. Thank you, and please give me a call if you would like to discuss further. Tracy Holland Tracy J. Holland Counsel Dell Inc. - - - - - - - - - - While some of the information wasn't correct; the blogger has been continually updating the article fixing inaccuracies as they're pointed out to him. Your legal team also referred to "confidential information" but never specified what was the offending confidential information that should be removed. It's a bit hard to guess what parts of that posting might have been considered confidential; because it seems like just about all the info in the article can be found (just with difficulty) browsing the Dell web site and Kiosks. Ideas for your legal team: * For the case of this article - point out the "confidential" information (if there really is any) and I'm confident the blogger will remove that confidential information while keeping the rest of the helpful advice (which helps your customers buy Dells) up there. * In general - try to restrain yourselves from legal threats on Bloggers. It would probably have been nicer if someone from Dell Marketing asked the person to correct things; and the whole thing would have probably gone away quietly -- instead of being very visible on many high profile places on the internet and on mailing lists now. Status Update We hold ourselves at Dell and all our employees to high ethical standards and believe ex-employees have an obligation to uphold those standards. We live and learn in this new world of blogs and appreciate your suggestion.

401 Votes | 32 Comments

Categories: Dell Community,

Wiki-Dell

Feb 18, 2007

44 Votes

Status: Implemented

User Based Customer Support & Community Knowledge. Top quality contributors should also have a reward system through Dell.

44 Votes | 14 Comments

Categories: Dell Community,

Highlight Words Dell Doesn't Like!

Mar 17, 2008

43 Votes

Status: Implemented

For whatever reason Dell has taken it upon it's self to include unoffensive every day words in it's naughty words list. As I don't find these words offensive I'm often left bewildered and bemused as to which word it is that Dell are taking offense to.To minimize frustration please highlight the "offensive" word or phrase when a post is rejected.Status Update:  With the update to IdeaStorm we have added error messaging to cover this need.  Thank you for the idea!

43 Votes | 37 Comments

Categories: Dell Community, IdeaStorm,

Fix the log in function on IdeaStorm

Nov 20, 2008

38 Votes

Status: Implemented

A few of issues need to be fixed with the log in for IdeaStorm. 1. The site forgets my log in information. While it might not be a large problem for those who log in once a day it is a huge pain for others. 2. The area for inputing your username and password are already populated. We shouldn't have to delete out the words "username" and "password" in order to enter our log in. This also causes problems with password saving and form filler programs. 3. The log in actually occurs off site. We don'tt actually log into IdeaStorm but some SalesForce security program. Cross scripting is a pain and bogs down the lsite's oad times. 4. We still do not have a universal log in for the Dell Community sites. You would think that since IdeaStorm and the other community sites were upgraded within weeks of each other Dell would have made they had a single log in.

38 Votes | 16 Comments

Categories: Dell Community, IdeaStorm,

Dell community member awards

Aug 27, 2007

20 Votes

Status: Implemented

Why not have a vote once a year on the different Dell community site, where they select users for different awards. Things like: Most helpful, funniest ect.. Dell could send the winners some kind of prize and add a special avitar to their user name or something. It would give some recognition to the people that spend alot of time on your sites and encourage others to participate more often. Status Update Any member of the Dell Community can nominate someone for Dell Community spotlight at www.dell.com/community.

20 Votes | 17 Comments

Categories: Dell Community,

Dell Community Forums were destroyed by Dell Mods this week

Aug 16, 2007

19 Votes

Status: Implemented

Since this week, Dell Community Forum Mods have merged all forums into a big pile of junk. There is now no way to determine what posts are relevant to you unless you read them all. Only one person so far has said they are better now than before. Before, they were organized by category, Workstation/Optiplex, XPS, Dimension, etc., so at leat there was some filterting. Now it's one big mess. Demand they do something better or let the community flounder. Even if you have never visited you might need them some day. Dell need to stop acting like they care about customers and do something about it rather than continue to lie and say they care. I for one am as angry about this as the lies Dell told about the XPS 700. Regardless of reason I and many others will simply have to stop contributing to the forums due to the amount of extra time it now takes to get anything done.. Status Update Check out how our Dell Community Forums are organized to best serve our customers.

19 Votes | 24 Comments

Categories: Dell Community,

Dell Forums - no Linux/OSS forum

Apr 10, 2007

19 Votes

Status: Implemented

The Windows folk here, as well as some OSS folk, have called for a separate forum for Linux/OSS. Dell FORUMS would be a good place to implement this, if Dell is about to offer machines with Linux pre-installed to the general public. So.... might we know roughly when we could expect to see a new category under that portal?????? Expectantly, phubert28 (aka 'the lost' phubert) Status Update There is a Linux forum on the Forums and linux.dell.com.

19 Votes | 11 Comments

Categories: Dell Community,

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