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Ideas:  

Merge Alienware & Dell

Feb 22, 2007

73 Votes

Status: Implemented

Now that Dell has acquired Alienware, I think the two companies should merge and let Alienware take over Dell's gaming division. Drop or keep the XPS line, but let the gaming line be called Dell Alienware. This would allow Dell to mass market some of Alienware's exclusive home theatre products and take advantage of the slick design and appeal. Alienware already has a slick design, latest technology, high quality. With Dell's mass production and able to lower the price, Dell could quickly gain more consumer base to help drive their gaming line. Status Update You can now purchase Alienware products on Dell's website

73 Votes | 5 Comments

Categories: Dell, Alienware,

USB 3.0 Motherboards

Jan 3, 2011

45 Votes

Status: Implemented

A motherboard with integrated USB 3.0 would be nice. A number of other companies are now selling desktop computers with integrated USB 3.0 motherboards, not a separate card. In Dell and Alienware, if you want dual graphic cards, there is no room for a USB 3.0 controller card, due to not having enough PCI-e slots. So if you want high-end graphics control, you have no high-speed file transfer, and vice versa. Are Dell and Alienware getting left behind in the "cutting edge" department? Status Update:  Please see David_V's comment for further details.  Thanks for posting!

45 Votes | 5 Comments

Categories: Accessories (Keyboards, etc.), Desktops, Alienware,

Impliment the Nvidia Geforce GTX 485M into the Alienware x17x!

Jan 8, 2011

32 Votes

Status: Implemented

http://www.notebookcheck.net/Review-Nvidia-Geforce-GTX-485M-graphics-card.43872.0.html I would really like to see Alienware offer the GTX 485M as an option alongside the Radeon 5870 Mobility in the m17x. The GTX 485M is far more power efficient than the GTX 480M was (by around 20%) and also has performance levels up to 60% faster than the currently in place 5870, plus almost double the performance of the also offered single GTX 295. This is a new GPU just released that would take the already extremely powerful m17x to a new dizzy height of performance level. Would also like to see the Radeon 6970 Mobility replace the currently used 5870 as it's far more powerful! Thank you Dell!! Status Update: See David V's comment. The GTX 580M has been implemented in the latest M17x and M18x. Thanks for your submission.

32 Votes | 2 Comments

Categories: Gaming, Alienware,

Dell Preferred Account to Purchase Alienware Products

Nov 3, 2008

30 Votes

Status: Implemented

Dell,  Please add the option on the Alienware Website to checkout using DPA 'Dell Preferred Account'. I do not understand why we have to have a seperate credit account when you own Alienware. Please vote to promote! Thank you, Status Update You can now pay for your Alienware system using your DPA account.  Please configure the M17x and check out your payment options.

30 Votes | 0 Comment

Categories: Sales Strategies, Alienware,

M17X R3 485M Official Support Including 3D Support

Jun 7, 2011

29 Votes

Status: Implemented

Dear Dell Marketing,             I speak on behalf of many frustrated Alienware M17X Owners with the following. We would like to request that the M17XR3 model get the option of a more powerful nVidia Geforce graphics card. Yes we know there is a 560m coming fairly soon, however that is a minor upgrade. Our issue is that there is an enthusiasts option for a 3D 120Hz LCD with a Geforce 460M or an enthusiasts option for a very powerful ATI 6970 graphics card. There is no option to get a 3D system with a top graphics card. Many in our community (Notebookreview.com) have already purchased the 485M card from other retailers and have installed it in the M17X with no problems performance wise. The card performs really well and has really nice thermals (60c-70c), some are reporting the same temps as the 6970m. The only problem those people are facing are the 3D not functioning because you guys do not officially support it. That also means there is no warranty regarding the card. I brought this to the attention of a Dell employee forum liaison and he informed us that this has been on the table several times but the marketing department has not gone forward with it. It is in my personal opinion that from a marketing standpoint there is a huge market for this more powerful nVidia card mainly because of the 3D option. There are many customers that are interested in a 3D / nVidia config combo but are passing up on it because the 460m is older technology and even close to being as powerful as the 6970. This thread is to show you that there is a audience for this card to be used in the M17X. Also we have taken note that originally this card was suppose to be an option because even as of today some of the descriptions of the M17X on the site state that the highest option for the system is a 2GB nVidia Geforce GTX 485M. There are several other brand gaming laptops that have been released in recent times that have the 485M / 3D combo and it is rather discouraging that it has not made it to the Alienware brand as it is a much larger more powerful company now that it is part of the Dell family. I hope somethnig can be done to make this change. We appreciate you taking the time out to read this and look forward to your replies and action. -DeeX Status Update: Please see Ron_D's comment about the GTX580m with 3D now being available on the M17x. Thanks for posting!

29 Votes | 39 Comments

Categories: Gaming, Alienware,

Offer Complete Cover on Alienware Products

May 19, 2008

29 Votes

Status: Implemented

I recently went searching for a gaming laptop. I was previously unaware of Dells complete cover service but was extremely pleased to find it when configuring a m1730. When plans changed and I decided to get a 15" laptop instead I moved to the Alienware site. I searched in vain but was unable to find any way to get complete cover for my Alienware laptop. When paying over $4,000.00 for a laptop the security of complete cover is a great comfort. Considering that Alienwares target market is a niche of enthusiasts I would think that complete cover has a clear place as part of its offering. What does everyone else think? Status Update Configure the M17x and you will see that Complete Care is a warranty option.

29 Votes | 1 Comment

Categories: Service and Support, Alienware,

SLi and Quad Core Laptops

Feb 19, 2007

24 Votes

Status: Implemented

Alienware has done it, and believe Dell bought Alienware... so why hasn’t Dell put SLI into Dell Laptops? This would be huge; you could have fast, compact notebooks more powerful than most PCs. Also, the quad core CPU is about the same size as a single processor, so why isn’t it in a laptop? You could have Sli and Quad core Laptops... Great for multi-taskers and gamers. Best of both worlds. Status Update: See David's comment. This idea has been fully implemented in the M18x. Thank you for your submission.

24 Votes | 1 Comment

Categories: Laptops, Alienware,

Add Alienware Products to EPP Site

Mar 14, 2007

16 Votes

Status: Implemented

Please consider making Alienware notebooks and desktops available to EPP clients. I am looking for a new notebook, 17" with full numeric keypad. You don't have one on the DELL site (please add numeric keypads to your 17" notebooks, you have the space) but you do have one through Alienware. If I could order it through the EPP program, I already would have. I like the Alienware products because I can get more powerful hardware and skip paying for unneeded software like MS Works. I can purchase full versions of MS Office via the MS HUP program so I don't need to be paying Dell for any software like it. Status Update  Please visit the EPP site and click on Laptops and you will see that Alienware is now offered here.

16 Votes | 2 Comments

Categories: Sales Strategies, Alienware,

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