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Norton Internet Security Online Support +1-855-490-2999 Number

Oct 21, 2017

1 Vote

Status: New

Has your Norton antivirus giving you issues as of late? Dial our Norton Internet security Customer Care Number +1-855-490-2999 and let the pros check the issue happening for your Norton antivirus. Issues, for instance, unfit to perform boot time examine, antivirus not reviving, internet security is incapacitated and so on, are very normal in Norton antivirus.. on the off chance that your are confronting one of these issues, by then you ought to just, call at our technical help for Norton antivirus. We assurance to wreck each one of these issues from your Norton antivirus.

1 Votes | 0 Comment

Categories: Service and Support, Small Business, Software,

Packing List for New Dell Orders - Needs improvement

Oct 13, 2017

2 Votes

Status: Acknowledged

The packing list STICKER (that is on every new Dell order) needs to be changed to something else.When you get a new machine and you want to keep your packing list, what does a customer do with this sticker?The adhesive is stronger than most duct tape!So what is the direction of Dell?  Customers supposed to stick this to a piece of paper and then file it?Before we get far, examine one.  THE PACKING LIST IS IN ALL CAPS AND THE FONT IS SO SMALL HOW IS ANYONE ABLE TO READ IT?  So there's strike 2.  Not user friendly and IMO, worthless.This entire process needs to be redesigned. Eliminate the STICKER and the CAPS.

2 Votes | 0 Comment

Categories: Advertising and Marketing, Retail, Service and Support,

Natural Disaster Triage Teams - Retrieving Memories and E-Waste Collection

Sep 29, 2017

1 Vote

Status: Acknowledged

These are 2 ideas are inspired by Hurricane Harvey and other natural disasters. What if Dell engineers traveled to communities (globally) that have been hit by natural disasters and helped people:1) Recover seemingly lost data from their devices e.g. the "cake eating" photos from their child's first birthday party  2) Provide dumpsters for clean up crews to dispose of electronic waste responsiblity.Details of ensuring someone "owns" the device they are seeking to retrieve data from would need to be addressed, as well as other logistics to ensure the materials could be reused by Dell Corp.  I believe this is a great "feel good" effort to kickstart. It is a great way to get e-materials are routed to Dell for reuse/purpose. I welcome your thoughts. And, I'd love to help. Please let me know! Thanks!

1 Votes | 0 Comment

Categories: Dell Community, Environment, Service and Support,

Dell Command ideas

Aug 18, 2017

3 Votes

Status: Acknowledged

I work a lot with SCCM OSD task sequences, and I have some ideas for the cctk component of Dell Command.1. Create some way to modify the UEFI boot order without knowing the ID numbers, like we were able to do in legacy mode.  This is needed for automation in OSD.  For example, if I want to prevent the machine from automatically booting to a USB drive, IPv4 or IPv6, I would have to know the ID numbers of those to do it in UEFI.2.  Create a way to disable SecureBoot by command line, so we can do this for machines that have SecureBoot enabled by default but need to have Windows 7 installed.  I realize this could be considered a security issue but you could require a BIOS password like you do for activating TPM.3.  Similar to the above request, having a way to clear TPM ownership in WinPE would be very useful for machines that already have a TPM ownership but need to be rebuilt.  I noticed there is a --tpmclear command now in the latest version of Command but it does not appear to work, even with using a BIOS password.4. If possible, create a way to perform multiple commands but require only one reboot.  For example, these are things I do in my task sequence: Enable TPM, clear TPM, disable legacy roms, enable UEFI, enable SecureBoot, update TPM 1.2 to 2.0, and update the BIOS. It would be nice to not have to do a reboot after each one of those.

3 Votes | 0 Comment

Categories: Enterprise, Service and Support, Software,

Terms and Conditions of Warranty

Jul 10, 2017

1 Vote

Status: Acknowledged

We should have a video of  the terms and conditions of the warranty" and what to expect when contacting Dell for support. The video should show up after the initial setup has been completed on every system/segment and their warranty entitlements. It should also apear on the Desktop as a shortcut, windows 10 Tile, Dell support site, Dell community forum etc... This will be a win-win for our business and the customers. 

1 Votes | 0 Comment

Categories: Dell Community, IdeaStorm, Service and Support,

Keep Long Term Customers Happy!

May 6, 2016

1 Vote

Status: Acknowledged

I think it would be a great idea if DELL had a customer service department that could help with problems related to DELL computers. For example, I have a new XPS 13 (6th Gen, $2,200) and the hing on the lid broke. After prepaying $300 to have it fixed I still don't have it back or know when it will be repaired - no parts apparently.I have two allegedly customer service representatives who both e-mailed to ensure I was happy with the service I received. I emailed them both back and mentioned that I was not and, after nearly a month, I still do not know when I might get my computer back they did not bother to respond.Just a simple idea to keep in contact with a very upset customer who has been buying DELL's for myself and my clients for the last 20 odd years.

1 Votes | 5 Comments

Categories: Dell Community, Service and Support,

Upgradable Series

May 4, 2016

1 Vote

Status: Acknowledged

Hello,If dell make a desktop computer, upgradable Series means it can be increase the Processor - Ram and Hard Desk WITHOUT needed to change Motherboard. For Example I buy computer have Processor Intel i3 after one years I can add Processor i5 without remove the i3 or buy new motherboard and So on up to 3 or 4 Processor .This Series will save the money for the company buy it . . 

1 Votes | 3 Comments

Categories: Desktops and Laptops, Service and Support,

30 Day Return Policy Clock

Apr 10, 2016

3 Votes

Status: Acknowledged

Dell, It seems that your thirty day return period is an avaluation period, so if during that time a customer is getting technical support either by way of call in or by sending their product in for Service then the thirty day clock should stop until the product is working to the customer's satisfaction and in their possession. There can be no good evaluation if the product is malfunctioning and/or not in their possession.I just lost over a grand to a bad PC, that I called in for Service before the thirty days ended but the service ate up my thirty days and then they lost it and are replacing it with a REFURBISHED PC, I feel so used. 

3 Votes | 1 Comment

Categories: Service and Support,

Up Grades

Apr 8, 2016

2 Votes

Status: Acknowledged

I bought my laptop about 6 months ago.  It is currently in the process of being replaced throught the warranty.When I was informed  the computer was going to be replaced I immediatedly inquired about the possibility of getting some upgrades.  I was told that this was not possible.  The reason I wanted the upgrades is because the system was all I could afford at the time I bought it.It is my suggestion that in circumstances like this (system being replaced under warranty)  the customer be allowed to purchase upgrades or even buy a different computer. 

2 Votes | 0 Comment

Categories: Advertising and Marketing, Service and Support,

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