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Ideas:   All | Recent | Trending | Comments

Keep Long Term Customers Happy!

May 6, 2016

1 Vote

Status: Acknowledged

I think it would be a great idea if DELL had a customer service department that could help with problems related to DELL computers. For example, I have a new XPS 13 (6th Gen, $2,200) and the hing on the lid broke. After prepaying $300 to have it fixed I still don't have it back or know when it will be repaired - no parts apparently.I have two allegedly customer service representatives who both e-mailed to ensure I was happy with the service I received. I emailed them both back and mentioned that I was not and, after nearly a month, I still do not know when I might get my computer back they did not bother to respond.Just a simple idea to keep in contact with a very upset customer who has been buying DELL's for myself and my clients for the last 20 odd years.

1 Votes | 5 Comments

Categories: Dell Community, Service and Support,

Upgradable Series

May 4, 2016

1 Vote

Status: Acknowledged

Hello,If dell make a desktop computer, upgradable Series means it can be increase the Processor - Ram and Hard Desk WITHOUT needed to change Motherboard. For Example I buy computer have Processor Intel i3 after one years I can add Processor i5 without remove the i3 or buy new motherboard and So on up to 3 or 4 Processor .This Series will save the money for the company buy it . . 

1 Votes | 3 Comments

Categories: Desktops and Laptops, Service and Support,

30 Day Return Policy Clock

Apr 10, 2016

3 Votes

Status: Acknowledged

Dell, It seems that your thirty day return period is an avaluation period, so if during that time a customer is getting technical support either by way of call in or by sending their product in for Service then the thirty day clock should stop until the product is working to the customer's satisfaction and in their possession. There can be no good evaluation if the product is malfunctioning and/or not in their possession.I just lost over a grand to a bad PC, that I called in for Service before the thirty days ended but the service ate up my thirty days and then they lost it and are replacing it with a REFURBISHED PC, I feel so used. 

3 Votes | 1 Comment

Categories: Service and Support,

Up Grades

Apr 8, 2016

2 Votes

Status: Acknowledged

I bought my laptop about 6 months ago.  It is currently in the process of being replaced throught the warranty.When I was informed  the computer was going to be replaced I immediatedly inquired about the possibility of getting some upgrades.  I was told that this was not possible.  The reason I wanted the upgrades is because the system was all I could afford at the time I bought it.It is my suggestion that in circumstances like this (system being replaced under warranty)  the customer be allowed to purchase upgrades or even buy a different computer. 

2 Votes | 0 Comment

Categories: Advertising and Marketing, Service and Support,

Include MAC address on package labels

Mar 31, 2016

2 Votes

Status: Acknowledged

It would be nice to include the MAC address on the same label with the Service Tag information.  It would be great to have a barcode for the MAC address without any colons.  We need to add the MAC address of each device to Active Directory for wireless network authentication.  We also include the device MAC address in our inventory database.Other options would be to add a barcode label on the device with the MAC address or allow us to download the Service Tag and MAC address information from the Dell Premier website.

2 Votes | 0 Comment

Categories: Desktops and Laptops, Education, Service and Support,

Ideastorm Two Way

Mar 10, 2016

2 Votes

Status: Acknowledged

This is a fairly simple idea. Ideastorm, for the most part seems like a one way communication tool, where people share their ideas with Dell. Howabout making it two way. So instead of just us sending ideas, Dell pitches ideas; allowing us to like it, provide feedback etc. I know this is a public platform and sensitive information can't be shared, but simple ideas can be, and general concepts - say a new trend or technology implemented into existing systems etc. Basically making Ideastrom 2 way. Oh and Dell, could you please make an edit button for ideas :  ) Thanks for reading

2 Votes | 2 Comments

Categories: Dell Community, IdeaStorm, Service and Support,

Alienware Updates Made Easy

Feb 20, 2016

1 Vote

Status: Acknowledged

I don't know about you but I really like keeping my system up to date...granted, I'm not obsessed with it; but it's nice to have an up-to-date system. This becomes even more important when reinstalling windows...etc. I'm not sure if this is already implemented or not but I thought I'd throw it out there. Currently Dells/Alienware updating (drivers) process is like this (on their support page): And you simply select the drivers you want. However, If you notice there are (in some of the options) 2 file formats that Dell make you choose if you view the details of them you'll find out that the difference is that one is a zipped file and the other is an executable. However, this can be quite confusing.....combining the cryptic driver names with the fact that you have 2 almost identical looking options can make updating a little bit messy. So here's the idea: Automate updating. Like I said this may already be implemented...Similar to how windows has scheduled updating, do the same with your systems. Alienware have the command center so why not have a centralised location where the computer can determine, based on the service tag or however you want to implement it, which software/drivers need updating...basically centralise and automate updating. It's not like Dell release a new update every it's definitely not going to be frequent. GPU updating is done via Nvidia's updating no need to worry about that...but say a problem arises with a driver, Dell simply release (automatically) the new driver and it's distributed and updated across all the machines...without people panicking  

1 Votes | 0 Comment

Categories: Desktops and Laptops, Service and Support, Software,

Price in Quotation not stay in Premier portal

Feb 4, 2016

2 Votes

Status: Acknowledged

Hi, I have noticed when the quote across the month but still within the quotation validity, the price will get changed in Premier ordering portal.It caused our ordering process difficult. I have to make sure the amount in the quotation is correct right before I submit the request for approval. But still, I checked 2 days ago and order today, the shipment and handling charge changed!!It is not a big amount, but I have to amend our PO otherwise it will cause mismatch when invoice arrived.Few months back I had the same issue in which all the prices get changed, and required our Account manager from Dell to honour the order.Can the Premier portal be more professional?Thx 

2 Votes | 3 Comments

Categories: Dell Web Site, Service and Support,

Dell upgrade/parts needs more products and competitive pricing

Jul 30, 2011

11 Votes

Status: Under Review

Im disappointed by the dell upgrade and parts page. It should list all parts and options of each system for purchase, just because someone doesn't buy something fully spec'd out doesn't mean that they wouldn't want add it later. Dell is losing alot of business to companies like newegg, ebay, amazon, mxmupgrade because either dell doesn't sell it or its way overpriced.  I own a m17xr3 that i have had only a month that has been on the market over 6 months and theres hardly any upgrade options for purchase, all you offer for my system are some hard drives, power brick and cables. Wheres the options for Ram, Dvd/blu-ray drives, network/wifi cards, GPU cards, LCD displays, CPU's, thermal compounds, i mean I and alot of people buy alienware laptops because of there upgrade ability yet we have to look else where for parts. I just feel if the parts are there to be configured on new machines that it should be available to current owners. I heard from few people you can call dell and order parts by part number like the gtx580m, but it sure would be nice to just be able to see them click and buy from the website, especially since i hate calling dell and talking to someone with a heavy accent. So how about helping out loyal customers with a better parts store at reasonable prices, thanks Status update:  Please see Russell_T's comment for further details. We will be limited in the information we can share while the idea is under review.

11 Votes | 3 Comments

Categories: Accessories (Keyboards, etc.), Service and Support, Alienware,

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