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New recovery option idea: SupportAssist Factory Re-Image USB

Nov 12, 2017

1 Vote

Status: Acknowledged

I give kudos to Dell for providing two options for recovering a system: SupportAssist OS Recovery (on separate partition; used in conjunction with Factory Image Restore), and downloadable "vanilla" OS recovery media. This gives the user options on bringing back a computer to life.However, on the SupportAssist OS Recovery method, it is lost when the vanilla media is used to re-image the hard drive. And there is no way to restore the "full" factory image (with the operating system, apps & drivers preinstalled; as if you were setting up a new Dell PC) after that.So my idea for more recovery options is:  Dell SupportAssist OS Recovery (Factory Image Restore) - Used to back up files, diagnose, repair, or restore the entire computer to factory settings.Dell SupportAssist Factory Re-Image USB (must be downloaded) - Same as above, but can also be used for "bare-metal recovery" (blank hard drive).Operating System Recovery Media (must be downloaded) - For advanced (and adventurous) users, this media contains a "vanilla" image of Windows 10, without the Dell pre-installed drivers and apps. Useful if user doesn't wants a "clean" Windows without the bloatware. These options would benefit the user, if a restore is ever needed.

1 Votes | 1 Comment

Categories: Operating Systems, Service and Support, Software,

Upgrade Parts Availability and Inventory

Oct 25, 2017

2 Votes

Status: Acknowledged

Things have been really heading South between Dell and me lately.   Within 2 weeks I now have two products, of which I've been trying to purchase additional supplies for and I cannot.1) MD 3220i Storage Array.    Consists of 12, 7200rpm 500G drives.     I would like to expand my array by adding more hard drives.  Can I do that?   No. Dell doesn't carry these anymore.    Can I just get any 2.5" 7200rpm drive and use it?   No.  Has to be Dell branded with the firmware that is compatible with a Dell 3220i.Only solution - purchase expensive SSD drives and segment my array.  I can still extend my warranty for another 2 years, but the upgrades for it will be non-existant.2) Dell M115HD projectorAttempted to get a new bulb for it today.   Dell rep says, "Sorry, this part is not avialable and we won't know when it will be."    Unit was purchased in 2014 with a 30,000 hr bulb.  That's around 3.4 years of use. We didn't even get to a fraction of that and now this part is unavailable.  That would significantly imply that Dell has ran out of these bulbs because everyone else who purchased this M115HD has also burned out their bulb?As reference: Remember the Dell 1765C printer that Dell used to sell back in 2013?  In less than 1 year it was removed from the shelf.  No warning. Most companies try to keep their consumables the same so they're not ordering several types of toner.  So what do we tell our clients (one who happens to have bought 5 of these Dell C1765 printers) that they're no longer available?   Typical response from Dell, "Get the new E525".  Great! But are the toners compatible from the C1765 to the E525?   Nope.  If you put them side by side though, you won't be able to tell.  (IDEA) As a dedicated Dell customer and reseller, Dell needs to revamp its inventory process.There is absoluely no reason why any Dell customer should spend this much money and suprisingly find out that: 1) Its unknown as to when parts will be available and 2) Additional parts or upgrades are no longer available (even if your system is under warranty).Many of you should ask your Dell Account Representative:  If I buy this Dell product, will I have the availablity of getting upgrade parts for it in the future?  Granted, we all have our reasonable timelines as to when we can expect a merchant to keep items on hand, but lately, this hasn't been the case.   Everything points to bad logistics on Dell's part and Dell's customers are taking the hit for it. 

2 Votes | 0 Comment

Categories: Servers and Storage, Service and Support, Small Business,

Packing List for New Dell Orders - Needs improvement

Oct 13, 2017

2 Votes

Status: Acknowledged

The packing list STICKER (that is on every new Dell order) needs to be changed to something else.When you get a new machine and you want to keep your packing list, what does a customer do with this sticker?The adhesive is stronger than most duct tape!So what is the direction of Dell?  Customers supposed to stick this to a piece of paper and then file it?Before we get far, examine one.  THE PACKING LIST IS IN ALL CAPS AND THE FONT IS SO SMALL HOW IS ANYONE ABLE TO READ IT?  So there's strike 2.  Not user friendly and IMO, worthless.This entire process needs to be redesigned. Eliminate the STICKER and the CAPS.

2 Votes | 0 Comment

Categories: Advertising and Marketing, Retail, Service and Support,

Natural Disaster Triage Teams - Retrieving Memories and E-Waste Collection

Sep 29, 2017

2 Votes

Status: Acknowledged

These are 2 ideas are inspired by Hurricane Harvey and other natural disasters. What if Dell engineers traveled to communities (globally) that have been hit by natural disasters and helped people:1) Recover seemingly lost data from their devices e.g. the "cake eating" photos from their child's first birthday party  2) Provide dumpsters for clean up crews to dispose of electronic waste responsiblity.Details of ensuring someone "owns" the device they are seeking to retrieve data from would need to be addressed, as well as other logistics to ensure the materials could be reused by Dell Corp.  I believe this is a great "feel good" effort to kickstart. It is a great way to get e-materials are routed to Dell for reuse/purpose. I welcome your thoughts. And, I'd love to help. Please let me know! Thanks!

2 Votes | 0 Comment

Categories: Dell Community, Environment, Service and Support,

Dell Command ideas

Aug 18, 2017

3 Votes

Status: Acknowledged

I work a lot with SCCM OSD task sequences, and I have some ideas for the cctk component of Dell Command.1. Create some way to modify the UEFI boot order without knowing the ID numbers, like we were able to do in legacy mode.  This is needed for automation in OSD.  For example, if I want to prevent the machine from automatically booting to a USB drive, IPv4 or IPv6, I would have to know the ID numbers of those to do it in UEFI.2.  Create a way to disable SecureBoot by command line, so we can do this for machines that have SecureBoot enabled by default but need to have Windows 7 installed.  I realize this could be considered a security issue but you could require a BIOS password like you do for activating TPM.3.  Similar to the above request, having a way to clear TPM ownership in WinPE would be very useful for machines that already have a TPM ownership but need to be rebuilt.  I noticed there is a --tpmclear command now in the latest version of Command but it does not appear to work, even with using a BIOS password.4. If possible, create a way to perform multiple commands but require only one reboot.  For example, these are things I do in my task sequence: Enable TPM, clear TPM, disable legacy roms, enable UEFI, enable SecureBoot, update TPM 1.2 to 2.0, and update the BIOS. It would be nice to not have to do a reboot after each one of those.

3 Votes | 0 Comment

Categories: Enterprise, Service and Support, Software,

Terms and Conditions of Warranty

Jul 10, 2017

1 Vote

Status: Acknowledged

We should have a video of  the terms and conditions of the warranty" and what to expect when contacting Dell for support. The video should show up after the initial setup has been completed on every system/segment and their warranty entitlements. It should also apear on the Desktop as a shortcut, windows 10 Tile, Dell support site, Dell community forum etc... This will be a win-win for our business and the customers. 

1 Votes | 0 Comment

Categories: Dell Community, IdeaStorm, Service and Support,

Keep Long Term Customers Happy!

May 6, 2016

1 Vote

Status: Acknowledged

I think it would be a great idea if DELL had a customer service department that could help with problems related to DELL computers. For example, I have a new XPS 13 (6th Gen, $2,200) and the hing on the lid broke. After prepaying $300 to have it fixed I still don't have it back or know when it will be repaired - no parts apparently.I have two allegedly customer service representatives who both e-mailed to ensure I was happy with the service I received. I emailed them both back and mentioned that I was not and, after nearly a month, I still do not know when I might get my computer back they did not bother to respond.Just a simple idea to keep in contact with a very upset customer who has been buying DELL's for myself and my clients for the last 20 odd years.

1 Votes | 5 Comments

Categories: Dell Community, Service and Support,

Upgradable Series

May 4, 2016

1 Vote

Status: Acknowledged

Hello,If dell make a desktop computer, upgradable Series means it can be increase the Processor - Ram and Hard Desk WITHOUT needed to change Motherboard. For Example I buy computer have Processor Intel i3 after one years I can add Processor i5 without remove the i3 or buy new motherboard and So on up to 3 or 4 Processor .This Series will save the money for the company buy it . . 

1 Votes | 3 Comments

Categories: Desktops and Laptops, Service and Support,

30 Day Return Policy Clock

Apr 10, 2016

3 Votes

Status: Acknowledged

Dell, It seems that your thirty day return period is an avaluation period, so if during that time a customer is getting technical support either by way of call in or by sending their product in for Service then the thirty day clock should stop until the product is working to the customer's satisfaction and in their possession. There can be no good evaluation if the product is malfunctioning and/or not in their possession.I just lost over a grand to a bad PC, that I called in for Service before the thirty days ended but the service ate up my thirty days and then they lost it and are replacing it with a REFURBISHED PC, I feel so used. 

3 Votes | 1 Comment

Categories: Service and Support,

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