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Upgrade Parts Availability and Inventory

Oct 25, 2017

2 Votes

Status: Acknowledged

Things have been really heading South between Dell and me lately.   Within 2 weeks I now have two products, of which I've been trying to purchase additional supplies for and I cannot.1) MD 3220i Storage Array.    Consists of 12, 7200rpm 500G drives.     I would like to expand my array by adding more hard drives.  Can I do that?   No. Dell doesn't carry these anymore.    Can I just get any 2.5" 7200rpm drive and use it?   No.  Has to be Dell branded with the firmware that is compatible with a Dell 3220i.Only solution - purchase expensive SSD drives and segment my array.  I can still extend my warranty for another 2 years, but the upgrades for it will be non-existant.2) Dell M115HD projectorAttempted to get a new bulb for it today.   Dell rep says, "Sorry, this part is not avialable and we won't know when it will be."    Unit was purchased in 2014 with a 30,000 hr bulb.  That's around 3.4 years of use. We didn't even get to a fraction of that and now this part is unavailable.  That would significantly imply that Dell has ran out of these bulbs because everyone else who purchased this M115HD has also burned out their bulb?As reference: Remember the Dell 1765C printer that Dell used to sell back in 2013?  In less than 1 year it was removed from the shelf.  No warning. Most companies try to keep their consumables the same so they're not ordering several types of toner.  So what do we tell our clients (one who happens to have bought 5 of these Dell C1765 printers) that they're no longer available?   Typical response from Dell, "Get the new E525".  Great! But are the toners compatible from the C1765 to the E525?   Nope.  If you put them side by side though, you won't be able to tell.  (IDEA) As a dedicated Dell customer and reseller, Dell needs to revamp its inventory process.There is absoluely no reason why any Dell customer should spend this much money and suprisingly find out that: 1) Its unknown as to when parts will be available and 2) Additional parts or upgrades are no longer available (even if your system is under warranty).Many of you should ask your Dell Account Representative:  If I buy this Dell product, will I have the availablity of getting upgrade parts for it in the future?  Granted, we all have our reasonable timelines as to when we can expect a merchant to keep items on hand, but lately, this hasn't been the case.   Everything points to bad logistics on Dell's part and Dell's customers are taking the hit for it. 

2 Votes | 0 Comment

Categories: Servers and Storage, Service and Support, Small Business,

serverless and IOT

Sep 27, 2017

1 Vote

Status: Acknowledged

The Internet of things is the network of physical devices, vehicles, and other items embedded with electronics, software, sensors, actuators, and network connectivity which enable these objects to collect and exchange data. using this we can create a hub of wireless network where all these devices are connected intermidiately on the same network and the exchange of data takes places between the devices without the necessity of servers. Here devices are peer to peer. only the required information will be exchanged between each other devices. This creates a serverless platform where data exchange can be made more accurate and reliable by using some techniques of data compression so whatever the data stored on the internet can be compressed and divide and deposit the data on each device that are connected on our network. Here only we need a strong server and no else where servers are required. this can help in bringing big data solution and also saving up power consumed by servers and also a way to change the concept of internet access. 

1 Votes | 0 Comment

Categories: Broadband and Mobility, Servers and Storage, Storm Session Topics,

Pure Air PC

Dec 5, 2016

3 Votes

Status: Acknowledged

I would like to present to you interesting idea to make the cases for desktops better home and office equipment.   Every desktop collects inside the dust. At the same time, it moves more than 1.000 CF of the air every hour, 2-4 times the volume of the air in small room or individual office space.   When the interior of the desktop is coated with FNNANO and illuminated by UVA LED, the desktop will efficiently purify all the passing air, it will eliminate the contamination in the room and it will reduce the inside dust, keeping the fast rate of processing data.   We can achieve three concepts at once: help clean the environment, share the pure room concept and make the PC run faster.   If you are interested to develop this option with us we would be happy to provide more details.

3 Votes | 0 Comment

Categories: Desktops and Laptops, Environment, Servers and Storage,

Emergency Power Unit (EPU)

Feb 15, 2016

1 Vote

Status: Acknowledged

FUNCTIONS Its an Emergency Power Unit When Charging the laptop main battery, energy from the main battery is also stored into the Emergency Power Unit (EPU). It is also compatible with wireless charging.The Emergency Power Unit (EPU) lasts for 48 hours.in this way, users avoid charging their Laptops on a daily basis as it saves time. eg: Monday, Wednesday etc.It works similarily to the Uninterupted Power System (UPS).it main purpose is to allow Laptop users to user their Laptop longer as the main function of the Emergency  Power Unit (EPU) is to provide longer lasting power for Laptops. LOCATION The Emergency Power Unit (EPU) is mounted onto the Laptop, next to the main battery.

1 Votes | 0 Comment

Categories: Desktops and Laptops, Servers and Storage,

SME Server Form Factor

Nov 7, 2011

2 Votes

Status: Partially Implemented

My idea is based around the need for Small and Medium sized enterprises to have a new form factor created around their very specific need to get datacenter capable components that cannot be situated in a dedicated datacenter.   Their needs are getting ever more sophisticated but its hard for them to have multiple tower servers or one powerful server situated in an office environment. If they did go for rack servers a large rack dominates the office space and of course remains loud due to the BPU output. I am therefore proposing a new standard be created around the traditional rack platform but meets specific criteria for SME; 1. Size (Office Space) 2. Power (Efficiency) 3. Cooling (Reduced active cooling)   My idea is around taking the traditional server rack 'U' format and shrinking it to a more suitable standard for SME's. i.e. 'Mini U'. It could be around 50-70% of the normal depth and width and a maximum of perhaps 50% of the height. This rack could then take mini U servers, storage, switches, routers, UPS's, patch cabling etc. It would likely need to be an open standard in order for other vendors to build equipment to the new standard or offer rack mount kits for their existing equipment.   With Mini ITX and ATX becoming more commonplace and Intel driving down the TDP of their processors we must surely be in a situation where these servers could be produced effectively. Think along the lines of a blade computer but one that is stand alone and mountable.   These racks could also be used for Enterprises for satellite offices too.   When working for a Microsoft Gold Partner we were frequently told by Microsoft that theres a lot of consultancies going for the large corporates and yet there are literally hundreds of thousands of SME's in the marketplace desperate for more IT maturity.   Obviously cost is always going to be a factor but the volume might become comparable to large enterprises when taking into account the number of businesses out there.   With Microsoft's essentials platforms you could pretty much have an OEM appliance marketplace developed as well as Open source opportunities.   I know for me as an SME consultant I would love to have equipment like this available that allows me to help a small business but allow them the headroom for years to come. Especially because VMWare offer ESX SME solutions too.   Its an idea I have been thinking about for a couple of years so happy for it to be dissected, good or bad, pros and cons.   Richard Status Update: This idea has been Partially Implemented with the announcement of the Dell PowerEdge VRTX converged solution.  Thank you for posting!

2 Votes | 0 Comment

Categories: Servers and Storage, Small Business,

Compellent Logo on drive carriers

Apr 15, 2011

5 Votes

Status: Implemented

Following Dell's acqusition of Compellent, it appears that a decision was made to remove the Compellent logo from the front of each drive carrier. I discovered this after purchasing (and recieving just yesterday) a new shelf of 15K SAS disks for my Compellent SAN. Here's the new shelf as installed (the new shelf is on the bottom).As you can see, not only do the new drives not match the rest of the system, but also (and perhaps more importantly) the Compellent branding is significantly decreased, making the array look like a generic no-name disk array. Yes, the Dell|Compellent logo is present on the right-side bezel, but that's a miniscule amount of real-estate compared to having a logo on each drive carrier.Please consider bringing back the Compellent logo on these drive carriers.Thank you![Personal information redacted]

5 Votes | 0 Comment

Categories: Advertising and Marketing, Servers and Storage,

Android based lightweight Server idea

Feb 22, 2011

5 Votes

Status: Under Review

In every enterprise there is a need for a lightweight server, running a domain server, email server, webserver for intranet, etc  These servers don't need much processing capability, but as they run all the time need to be energy efficient and not take up too much room.  Of course a lot of these are virtualised now, but this doesn't suit everyone. My idea is to create a new server platform which is basically an android based mobile phone without the phone connectivity and to either rely on wifi, or add a network connection.  For disk based tasks add an SSD drive which would be fast and also low heat/energy. Android can easily run domain server, email server, etc software  The OS can also be locked down to prevent virus attacks, and because it can be treated as a true appliance the maintenance for the device would be very low (no running large numbers of windows updates etc) Because of it's size, you could fit a very large number of this appliance servers in a rack mounting kit. In terms of creating these devices, a lot of the software and hardware already exists already. Please let me know what you think of this idea.

5 Votes | 2 Comments

Categories: New Product Ideas, Servers and Storage,

Allow non-Dell Certified Drives to work with PERC H700 and H800 RAID controllers

Feb 11, 2010

37 Votes

Status: Implemented

The newest PERC H700 and H800 RAID Controllers have this new "feature" that should be removed in the next firmware release: "Blocking of non Dell certified drives being used with PERC H700 or PERC H800" That quote was taken directly from perc-technical-guidebook.pdf Dell has confirmed that those controllers will prevent an off-the-shelf SAS or SATA drive from being used.  Right now there is no way around this besides purchasing a different controller. There is NO indication of this "feature" when purchasing the system.   Dell claims that they do this becasue their drive firmware is superior and that they will be selling them for at least 10 years.   What do I do after 10 years? What if I need a replacement NOW and can't wait a few days? What if I don't want to pay Dell's 250% markup on drives when I can get the same drive from the same manufacturer from newegg.com for less than half the price? I (and many people on the linux-poweredge mailing list) propose this solution: The controller or OMSA should remind the user that the non-Dell drive is not supported by Dell and require the user to acknowledge this before the drive can be used. That way Dell can cover their behind and the user has the freedom they expect from Dell. The current approach of blocking the drive can only be described as greedy.  Especially because Dell does not make an effort to inform people before the purchase the hardware. Status Update:  Please see Dennis_s' comment for further details.  Thanks for posting!

37 Votes | 15 Comments

Categories: Servers and Storage,

Vostro 1500 with 7200 RPM harddrive option

Aug 21, 2007

41 Votes

Status: Implemented

I was really looking forward to getting a Vostro over an Inspiron thanks to its durability, reduced bloatware and Vista Ultimate options but I cannot understand why Dell doesn't include a 7200RPM option. I'd be willing to put up with a delay if the option were made available but why isn't it an option? The HDD is the only thing stopping me and possibly others from making the jump to Vostro as speed is of great importance. I hope this is taken care of soon as the Vostro is otherwise a very slick machine. Status Update A 7200 RPM hard drive is an option on the new Vostro1510.

41 Votes | 3 Comments

Categories: Servers and Storage, Vostro,

Add an SSD HD option to all notebooks configurations

Jul 6, 2007

68 Votes

Status: Partially Implemented

As notebook mobility is becoming more and more important, battery autonomy and NOT available disk space is becoming a major decisive factor.It would thus be very useful to be able to build a notebook without the standard power guzzling hard drive.A Solid State Device HD would lower heat generation and lower power consumption. Status UpdateGreat idea! We are already offering SSDs on some of our products. http://direct2dell.com/one2one/archive/2007/06/26/19139.aspx

68 Votes | 10 Comments

Categories: Laptops, Servers and Storage,

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