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Dell Precision T7500 Severe Cooling Issue

Apr 23, 2018

2 Votes

Status: Acknowledged

You have released a product that was faulty since day 1 and I firmly believe you need to fix this issue. You have configured the BIOS to only turn up fan speeds when a CPU is at 87C average for all cores. That means you are allowing cores to hit 90C+ for absolutely no logical reason. You have server grade fans in this system that can handle high RPMs for extended periods of time, why are you letting them sit idle 24/7 regardless of if the CPUs are rendering and cooking themselves? You sold the system with processors I have, so you can't claim this is my fault. I have the largest heatsinks avaialbe for the system, as well. All I ask is that you release one last Dell Precision T3500/T5500/T7500 bios that changes the fan curve to start speeding up fans at 70-72C tops, beause only extreme workloads will ever cause those temps. Please don't let my hardware kill itself because you want to make money off of me. I'm struggling to stay afloat as it is and if this system goes bad because of this obvious issue that you didn't fix then bad on you. Not everyone can afford to upgrade their rendering machines, so don't force them to. I can use speedfan as a temporary fix (this does nothing bad to the system, don't start with me) but its obnoxious and doesn't automatically change speeds, I have to manually. TL;DR: make a revision A17 BIOS for the Dell Precision Tx500 series that changes the fan curve to start revving up at 72C average on any CPU instead of 87C average. THIS IS A CLEAR DESIGN FLAW, AND IS NOT THE CONSUMERS FAULT. My system is dust free, with fresh thermal paste and new heatsinks. I've even added additional fans to the system with no luck, you just need to change the fan curve for the main fans, that's the only way. I've tested this with SpeedFan and it works 100%. (speefan is 100% safe, don't try to use this to shift blame somehow)I'm asking for something so miniscule. Change the temperature value in the bios for the fan curve. That's it.

Categories: Desktops and Laptops, Service and Support, Small Business,

BIOS update numbering

Mar 1, 2018

2 Votes

Status: Acknowledged

Within the past year, Dell has slightly changed how they give version numbers to BIOS updates for newer models.  For example, before this change BIOS version 1.1.9 gets replaced with 1.2.0.  But after the change, instead 1.1.9 gets replaced with 1.1.10.  Or, 1.9.1 gets replaced with 1.10.1.  There is a problem with this change. When organizations use SCCM OSD imaging to update the BIOS, they often will WMI query the version number of the BIOS to see if it needs to be updated with the one on the server.  However, it thinks that version 1.1.9 is higher than 1.1.10, because in reality 1.1.9 is a larger number, so it thinks the BIOS doesn't need to be updated but in reality it does.  Please go back to the older BIOS numbering system

Categories: Desktops and Laptops, Enterprise, Service and Support,

New recovery option idea: SupportAssist Factory Re-Image USB

Nov 12, 2017

1 Vote

Status: Acknowledged

I give kudos to Dell for providing two options for recovering a system: SupportAssist OS Recovery (on separate partition; used in conjunction with Factory Image Restore), and downloadable "vanilla" OS recovery media. This gives the user options on bringing back a computer to life.However, on the SupportAssist OS Recovery method, it is lost when the vanilla media is used to re-image the hard drive. And there is no way to restore the "full" factory image (with the operating system, apps & drivers preinstalled; as if you were setting up a new Dell PC) after that.So my idea for more recovery options is:  Dell SupportAssist OS Recovery (Factory Image Restore) - Used to back up files, diagnose, repair, or restore the entire computer to factory settings.Dell SupportAssist Factory Re-Image USB (must be downloaded) - Same as above, but can also be used for "bare-metal recovery" (blank hard drive).Operating System Recovery Media (must be downloaded) - For advanced (and adventurous) users, this media contains a "vanilla" image of Windows 10, without the Dell pre-installed drivers and apps. Useful if user doesn't wants a "clean" Windows without the bloatware. These options would benefit the user, if a restore is ever needed.

Categories: Operating Systems, Service and Support, Software,

Upgrade Parts Availability and Inventory

Oct 25, 2017

2 Votes

Status: Acknowledged

Things have been really heading South between Dell and me lately.   Within 2 weeks I now have two products, of which I've been trying to purchase additional supplies for and I cannot.1) MD 3220i Storage Array.    Consists of 12, 7200rpm 500G drives.     I would like to expand my array by adding more hard drives.  Can I do that?   No. Dell doesn't carry these anymore.    Can I just get any 2.5" 7200rpm drive and use it?   No.  Has to be Dell branded with the firmware that is compatible with a Dell 3220i.Only solution - purchase expensive SSD drives and segment my array.  I can still extend my warranty for another 2 years, but the upgrades for it will be non-existant.2) Dell M115HD projectorAttempted to get a new bulb for it today.   Dell rep says, "Sorry, this part is not avialable and we won't know when it will be."    Unit was purchased in 2014 with a 30,000 hr bulb.  That's around 3.4 years of use. We didn't even get to a fraction of that and now this part is unavailable.  That would significantly imply that Dell has ran out of these bulbs because everyone else who purchased this M115HD has also burned out their bulb?As reference: Remember the Dell 1765C printer that Dell used to sell back in 2013?  In less than 1 year it was removed from the shelf.  No warning. Most companies try to keep their consumables the same so they're not ordering several types of toner.  So what do we tell our clients (one who happens to have bought 5 of these Dell C1765 printers) that they're no longer available?   Typical response from Dell, "Get the new E525".  Great! But are the toners compatible from the C1765 to the E525?   Nope.  If you put them side by side though, you won't be able to tell.  (IDEA) As a dedicated Dell customer and reseller, Dell needs to revamp its inventory process.There is absoluely no reason why any Dell customer should spend this much money and suprisingly find out that: 1) Its unknown as to when parts will be available and 2) Additional parts or upgrades are no longer available (even if your system is under warranty).Many of you should ask your Dell Account Representative:  If I buy this Dell product, will I have the availablity of getting upgrade parts for it in the future?  Granted, we all have our reasonable timelines as to when we can expect a merchant to keep items on hand, but lately, this hasn't been the case.   Everything points to bad logistics on Dell's part and Dell's customers are taking the hit for it. 

Categories: Servers and Storage, Service and Support, Small Business,

Natural Disaster Triage Teams - Retrieving Memories and E-Waste Collection

Sep 29, 2017

2 Votes

Status: Acknowledged

These are 2 ideas are inspired by Hurricane Harvey and other natural disasters. What if Dell engineers traveled to communities (globally) that have been hit by natural disasters and helped people:1) Recover seemingly lost data from their devices e.g. the "cake eating" photos from their child's first birthday party  2) Provide dumpsters for clean up crews to dispose of electronic waste responsiblity.Details of ensuring someone "owns" the device they are seeking to retrieve data from would need to be addressed, as well as other logistics to ensure the materials could be reused by Dell Corp.  I believe this is a great "feel good" effort to kickstart. It is a great way to get e-materials are routed to Dell for reuse/purpose. I welcome your thoughts. And, I'd love to help. Please let me know! Thanks!

Categories: Dell Community, Environment, Service and Support,

Packing List for New Dell Orders - Needs improvement

Oct 13, 2017

2 Votes

Status: Acknowledged

The packing list STICKER (that is on every new Dell order) needs to be changed to something else.When you get a new machine and you want to keep your packing list, what does a customer do with this sticker?The adhesive is stronger than most duct tape!So what is the direction of Dell?  Customers supposed to stick this to a piece of paper and then file it?Before we get far, examine one.  THE PACKING LIST IS IN ALL CAPS AND THE FONT IS SO SMALL HOW IS ANYONE ABLE TO READ IT?  So there's strike 2.  Not user friendly and IMO, worthless.This entire process needs to be redesigned. Eliminate the STICKER and the CAPS.

Categories: Advertising and Marketing, Retail, Service and Support,

Dell Command ideas

Aug 18, 2017

3 Votes

Status: Acknowledged

I work a lot with SCCM OSD task sequences, and I have some ideas for the cctk component of Dell Command.1. Create some way to modify the UEFI boot order without knowing the ID numbers, like we were able to do in legacy mode.  This is needed for automation in OSD.  For example, if I want to prevent the machine from automatically booting to a USB drive, IPv4 or IPv6, I would have to know the ID numbers of those to do it in UEFI.2.  Create a way to disable SecureBoot by command line, so we can do this for machines that have SecureBoot enabled by default but need to have Windows 7 installed.  I realize this could be considered a security issue but you could require a BIOS password like you do for activating TPM.3.  Similar to the above request, having a way to clear TPM ownership in WinPE would be very useful for machines that already have a TPM ownership but need to be rebuilt.  I noticed there is a --tpmclear command now in the latest version of Command but it does not appear to work, even with using a BIOS password.4. If possible, create a way to perform multiple commands but require only one reboot.  For example, these are things I do in my task sequence: Enable TPM, clear TPM, disable legacy roms, enable UEFI, enable SecureBoot, update TPM 1.2 to 2.0, and update the BIOS. It would be nice to not have to do a reboot after each one of those.

Categories: Enterprise, Service and Support, Software,

Terms and Conditions of Warranty

Jul 10, 2017

1 Vote

Status: Acknowledged

We should have a video of  the terms and conditions of the warranty" and what to expect when contacting Dell for support. The video should show up after the initial setup has been completed on every system/segment and their warranty entitlements. It should also apear on the Desktop as a shortcut, windows 10 Tile, Dell support site, Dell community forum etc... This will be a win-win for our business and the customers. 

Categories: Dell Community, IdeaStorm, Service and Support,

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