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Ideas:   All | Recent | Trending | Comments

Yahoo Customer Service Is Totally Dedicated To Support You 24x7.

Mar 24, 2017

1 Vote

Status: New

Don’t get worried with the technical grievances that you keep on facing in your daily life. Yahoo users can surely get the best and totally dedicated tech support solutions by dialing Yahoo customer service care number. The phone number is the right remedy to obtain the technical help of talented and skilled experts. Apart from this, the users can easily solve the snags Yahoo mail account by getting linked with a third party technical support providing company. Just depend on the firm and get the ultimate tech benefits.  

1 Votes | 0 Comment

Categories: Desktops and Laptops, Service and Support, Storm Session Topics,

How do I create an iCloud email address?

Mar 24, 2017

1 Vote

Status: New

iCloud accounts are different for different devices. If you are using iPhone, iPad or even an iPod Touch you can use iCloud technical support number. iCloud is Apple’s own icloud service which allows you to save all the data which is present on your iPhone on the online cloud. In order to use iCloud service, you will have to create icloud email address (@icloud.com). Creating a Free iCloud Email Address (@icloud.com) is really a very simple task and it doesn't take much time. Here's how to create @icloud.com email address on an iPhone or iPad device: From the Home screen of your device, select Settings option and tap on the iCloud button.If you are already logged in with any iCloud account then log out.After logged out, select Create a new Apple ID option.Now, enter your Birthday, First Name and Last Name.Select Get a free icloud email address to set up an @icloud email address.Now, enter the username which you want to use in your iCloud account.To set up an @icloud email address confirm the process by selecting Create button.Enter a Password and confirm too.Now to secure your iCloud account, select three Security Questions and enter the answers.Finally agree to the Terms and Conditions. That’s it!You have just created a free icloud email address. Now enjoy!! Thus, you can see how simple is to create a free iCloud email address (@icloud.com).  

1 Votes | 0 Comment

Categories: Servers and Storage, Service and Support, Software,

Enhance Download & Drivers page

May 28, 2011

52 Votes

Status: Under Review

Having muddled around with the Downloads & Drivers page, trying to add updates only to find I did it in the wrong order which caused problems with my Dell, my suggestion is that for users who log in and supply their Service Tag, have the list that displays show the recommended updates in the correct order to be installed, based on How to Download and Install Drivers in the Correct Order.  Or at least have a link to it from that page.  I think that page needs some work anyway because even after I installed a bios update, it told me I needed the bios update.   My experience with it left me frustrated enough that I've decided to wait to use it until it's more "fool proof" because I'm obviously a fool. Status Update:  This idea is currently under review.  Please be patient as we are limited in the information we can share during this process.

52 Votes | 9 Comments

Categories: Dell Web Site, Desktops and Laptops, Service and Support,

Include MAC address on package labels

Mar 31, 2016

2 Votes

Status: Acknowledged

It would be nice to include the MAC address on the same label with the Service Tag information.  It would be great to have a barcode for the MAC address without any colons.  We need to add the MAC address of each device to Active Directory for wireless network authentication.  We also include the device MAC address in our inventory database.Other options would be to add a barcode label on the device with the MAC address or allow us to download the Service Tag and MAC address information from the Dell Premier website.

2 Votes | 0 Comment

Categories: Desktops and Laptops, Education, Service and Support,

Up Grades

Apr 8, 2016

2 Votes

Status: Acknowledged

I bought my laptop about 6 months ago.  It is currently in the process of being replaced throught the warranty.When I was informed  the computer was going to be replaced I immediatedly inquired about the possibility of getting some upgrades.  I was told that this was not possible.  The reason I wanted the upgrades is because the system was all I could afford at the time I bought it.It is my suggestion that in circumstances like this (system being replaced under warranty)  the customer be allowed to purchase upgrades or even buy a different computer. 

2 Votes | 0 Comment

Categories: Advertising and Marketing, Service and Support,

Keep Long Term Customers Happy!

May 6, 2016

1 Vote

Status: Acknowledged

I think it would be a great idea if DELL had a customer service department that could help with problems related to DELL computers. For example, I have a new XPS 13 (6th Gen, $2,200) and the hing on the lid broke. After prepaying $300 to have it fixed I still don't have it back or know when it will be repaired - no parts apparently.I have two allegedly customer service representatives who both e-mailed to ensure I was happy with the service I received. I emailed them both back and mentioned that I was not and, after nearly a month, I still do not know when I might get my computer back they did not bother to respond.Just a simple idea to keep in contact with a very upset customer who has been buying DELL's for myself and my clients for the last 20 odd years.

1 Votes | 5 Comments

Categories: Dell Community, Service and Support,

Upgradable Series

May 4, 2016

1 Vote

Status: Acknowledged

Hello,If dell make a desktop computer, upgradable Series means it can be increase the Processor - Ram and Hard Desk WITHOUT needed to change Motherboard. For Example I buy computer have Processor Intel i3 after one years I can add Processor i5 without remove the i3 or buy new motherboard and So on up to 3 or 4 Processor .This Series will save the money for the company buy it . . 

1 Votes | 3 Comments

Categories: Desktops and Laptops, Service and Support,

30 Day Return Policy Clock

Apr 10, 2016

3 Votes

Status: Acknowledged

Dell, It seems that your thirty day return period is an avaluation period, so if during that time a customer is getting technical support either by way of call in or by sending their product in for Service then the thirty day clock should stop until the product is working to the customer's satisfaction and in their possession. There can be no good evaluation if the product is malfunctioning and/or not in their possession.I just lost over a grand to a bad PC, that I called in for Service before the thirty days ended but the service ate up my thirty days and then they lost it and are replacing it with a REFURBISHED PC, I feel so used. 

3 Votes | 1 Comment

Categories: Service and Support,

Ideastorm Two Way

Mar 10, 2016

2 Votes

Status: Acknowledged

This is a fairly simple idea. Ideastorm, for the most part seems like a one way communication tool, where people share their ideas with Dell. Howabout making it two way. So instead of just us sending ideas, Dell pitches ideas; allowing us to like it, provide feedback etc. I know this is a public platform and sensitive information can't be shared, but simple ideas can be, and general concepts - say a new trend or technology implemented into existing systems etc. Basically making Ideastrom 2 way. Oh and Dell, could you please make an edit button for ideas :  ) Thanks for reading

2 Votes | 2 Comments

Categories: Dell Community, IdeaStorm, Service and Support,

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