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Ideas:   All | Recent | Trending | Comments

Enhance Download & Drivers page

May 28, 2011

52 Votes

Status: Under Review

Having muddled around with the Downloads & Drivers page, trying to add updates only to find I did it in the wrong order which caused problems with my Dell, my suggestion is that for users who log in and supply their Service Tag, have the list that displays show the recommended updates in the correct order to be installed, based on How to Download and Install Drivers in the Correct Order.  Or at least have a link to it from that page.  I think that page needs some work anyway because even after I installed a bios update, it told me I needed the bios update.   My experience with it left me frustrated enough that I've decided to wait to use it until it's more "fool proof" because I'm obviously a fool. Status Update:  This idea is currently under review.  Please be patient as we are limited in the information we can share during this process.

52 Votes | 9 Comments

Categories: Dell Web Site, Desktops and Laptops, Service and Support,

Price in Quotation not stay in Premier portal

Feb 4, 2016

2 Votes

Status: Acknowledged

Hi, I have noticed when the quote across the month but still within the quotation validity, the price will get changed in Premier ordering portal.It caused our ordering process difficult. I have to make sure the amount in the quotation is correct right before I submit the request for approval. But still, I checked 2 days ago and order today, the shipment and handling charge changed!!It is not a big amount, but I have to amend our PO otherwise it will cause mismatch when invoice arrived.Few months back I had the same issue in which all the prices get changed, and required our Account manager from Dell to honour the order.Can the Premier portal be more professional?Thx 

2 Votes | 3 Comments

Categories: Dell Web Site, Service and Support,

Dell should offer direct comparisons to competing products on their website

Jul 2, 2007

33 Votes

Status: Under Review

All the car companies alow you to compare their products to the competition, insurance companies have started doing the same thing. Dell should show me side by side comparisons of its products vs other manufacturers like Lenovo, Sony, HP, Sager etc. and prove they provide a better product for my money. As suggested in comments by jmxz: "And software products too - a Vista vs MacOS page and a Linux vs BSD page would surely generate lots of interest." Status Update Please see tommy_l's comment

33 Votes | 18 Comments

Categories: Dell Web Site,

Make the dell ubuntu models available through the main webpage

Jun 19, 2007

3905 Votes

Status: Under Review

Instead of having the model listings on a different webpage ( www.dell.com/open) have these models available from the product search you have on the main page or a link available through the main page (www.dell.com) When I go to dell.com and I search for the product model numbers I never can find them I have to go to the other page and then I see it. The only thing I saw on the main page is a small flash ad which then takes you to the page. Why cant you place these models with the other models on your page......... Status Update

3905 Votes | 29 Comments

Categories: Dell Web Site, Linux, Sales Strategies,

Dell Outlet needs your help creating a new interactive buying guide.

Sorry. No inventory ... was found at this time.

Feb 21, 2012

4 Votes

Status: Under Review

I'd like to see the shopping experience simplified by 100-fold by only listing systems that are in stock.  It's like having empty shelves at the store - what was there? was it better? will it be back? was it a better deal?.  Currently, you have to click on the system listed, then Check Prices to see if there are any in stock.  I'd like to see a more streamlined approach to selling these:  Click on Servers and see a list of currently-in-stock systems, then have the ability to filter that list by model, memory, drives, etc.Status Update: This idea is currently under review by the Dell Outlet team. Please understand that we will be limited in the information we can share during this process.

4 Votes | 1 Comment Join Storm Session

Categories: Dell Web Site,

Implement OPENID : Make it easier for the user

Feb 22, 2011

11 Votes

Status: Under Review

A situation: Suppose that you have 100 friends, and each of them call you by a different name. The situation will make me a nut. I wont be able to remember all my names. Its difficult for me to memorize 100 different names. Maybe there are geniuses who can remember more, but even they will admit that its not easy to do so.   How many names do you people have? For me, I have a nickname and I do have my real name. I really dont like the idea of having 100+ names for myself. How many websites have you registered to? I cant even remember all of them. What if I need to register to each of them seperately. I might need to remember so many different credentials. I might forget those. I can ofcourse use the " Forgot my password" feature provided by most websites. But isnt it easier if all of these websites identify me based on a single credentials. Thats what I'm going to talk about in this suggestion. How many of you do not have an account on Google/Yahoo/Facebook ? Im most of you are members here. Why not use the OpenID API provided by these providers on Dell.com What is OpenID? This is OpenID. You can log onto a website with your Google/Yahoo/Facebook etc. credentials. It is 100% secure and it can make the registration process for users easier. All the profile details are automatically imported to our website.  You dont need to remember all the different credentials you use to register to different websites. Instead you can use your Google/Facebook/Yahoo credentials to log onto Dell.com. If OpenID is implemented for dell.com, we can have more users coming into our website without the tedious registration process.   

11 Votes | 2 Comments

Categories: Dell Web Site,

SIMPLIFY. SIMPLIFY. SIMPLIFY. DELL WEBSITE.

Feb 18, 2011

93 Votes

Status: Partially Implemented

LOOK AT THE DELL.COM HOMEPAGE:   NOW, LOOK AT WHAT YOU SEE ON DELL HOME: DO YOU NOTICE ANYTHING DIFFERENT USER INTERFACE WISE? THE DELL HOME SITE IS FILLED WITH REDUNDANT LINKS AND TEXT THAT MAKES THINGS WAY TOO COMPLICATED,  LOOK AT HOW MANY WAYS I CAN ACCESS THE LAPTOP SECTION FOR EXAMPLE.  I HAVE THE TOP MENU BAR, THE SIDE MENU BAR, AND THE ICON SELECTION MENU IN THE CENTER.  THIS MAKES IT WAY TOO COMPLICATED FOR CUSTOMERS.  HERE'S WHAT YOU NEED TO DO.  MERELY PHOTOSHOPED BUT WHAT I NEED TO SEE AND ONLY SEE: EASY TO NAVIGATE. WAY LESS CONFUSING TEXT AREAS. THIS NEW FORMAT IS MY PROPOSAL AND I WOULD GLADLY WORK WITH DELL'S DESIGN TEAM TO IMPROVE THE USABILITY OF THEIR WEBSITE, PLEASE UPRANK IF YOU WANT A SIMPLER AND EASIER TO NAVIGATE DELL WEBSITE!

93 Votes | 10 Comments

Categories: Dell Web Site,

Check for Driver Updates from http://support.dell.com/support/downloads

Nov 14, 2008

26 Votes

Status: Partially Implemented

The current functionality of Dell's driver update process is to simply list updates related to the original configuration of you laptop/desktop, based on your Service Tag. The user must then read through volumes of release notes to verify if the release is applicable to the specific machine, inclusive of verifying if you had previously installed the update. Not to mention self verifying that you are installing the correct version based on locale and existence of said component in your current control set. I recommend to Dell that they create a web application that can scan your current hardware/software configuration and recommend specific driver and software updates, all based on you CURRENT hardware and software configuration. The program should check for driver updates from Dell as well as 3rd party device driver information where possible. Again, based on the current hardware profile, NOT based on what I originally purchased. Realizing that money makes the world go round, I would not at all be opposed to Dell making a few upgrade "recommendations" based on my configuration, such as additional memory, upgrading a video card, etc, then pointing you to Dell's ecommerce site to purchase. Similarly, if Dell extended the functionality to include 3rd party software, there would be the opportunity for Dell to pull through some additional revenue by recommending purchasing the upgrade for MS, Adobe, Symantec, etc. Such functionality exists from 3rd party software such as drivershq.com's Driver Detective, for Drivers, and secunia.com's Personal Software Inspector (PSI). Much of this to this point would be targeted to home users. However a "corporate" version would also be possible. Given that many larger corporations purchase similar/same hardware in larger bulk purchases, you could give administrators the ability to create device profiles and "push" out updates in mass. Benefits:  Reduction in tech support calls if end (home) users can self administer without tech support interaction The easier it is to find the correct driver, the happier the customer will be. Some level of control for IT administrators Pull through revenue from recommended hardware upgrades Pull through revenue from recommended software upgrades Thanks for listening. Status Update: This Idea has been Partially Implemented on the Dell Drivers page which now has the ability to analyse your Dell system for available Dell updates.  Thank you for posting. 

26 Votes | 7 Comments

Categories: Dell Web Site, Service and Support,

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