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Ideas:   All | Recent | Trending | Comments

How to Keep Your Computer and Laptop Safe & Secure?

Aug 18, 2017

1 Vote

Status: New

If someone is looking for a complete set of secure and safe ways to make sure nothing happens to your data. The world is filled with all sorts of corrupt people who are interested in stealing the data through unfair means. Every now and then users or client’s do complain that adware, malware, virus or other malicious content is becoming a mode through which data is being stolen. It is because of these factors a counter step should be taken and everything inside your computer is kept well protected. If anyone is looking for a technical knowledge, then just dial Avast  Phone Number @ 1-800-875-393 (Toll -Free) for  24 x 7 and engineers will make sure that problems are resolved without any addition of a technical issue.  

1 Votes | 0 Comment

Categories: Enterprise, Service and Support, Software,

Terms and Conditions of Warranty

Jul 10, 2017

1 Vote

Status: Acknowledged

We should have a video of  the terms and conditions of the warranty" and what to expect when contacting Dell for support. The video should show up after the initial setup has been completed on every system/segment and their warranty entitlements. It should also apear on the Desktop as a shortcut, windows 10 Tile, Dell support site, Dell community forum etc... This will be a win-win for our business and the customers. 

1 Votes | 0 Comment

Categories: Dell Community, IdeaStorm, Service and Support,

Keep Long Term Customers Happy!

May 6, 2016

1 Vote

Status: Acknowledged

I think it would be a great idea if DELL had a customer service department that could help with problems related to DELL computers. For example, I have a new XPS 13 (6th Gen, $2,200) and the hing on the lid broke. After prepaying $300 to have it fixed I still don't have it back or know when it will be repaired - no parts apparently.I have two allegedly customer service representatives who both e-mailed to ensure I was happy with the service I received. I emailed them both back and mentioned that I was not and, after nearly a month, I still do not know when I might get my computer back they did not bother to respond.Just a simple idea to keep in contact with a very upset customer who has been buying DELL's for myself and my clients for the last 20 odd years.

1 Votes | 5 Comments

Categories: Dell Community, Service and Support,

Upgradable Series

May 4, 2016

1 Vote

Status: Acknowledged

Hello,If dell make a desktop computer, upgradable Series means it can be increase the Processor - Ram and Hard Desk WITHOUT needed to change Motherboard. For Example I buy computer have Processor Intel i3 after one years I can add Processor i5 without remove the i3 or buy new motherboard and So on up to 3 or 4 Processor .This Series will save the money for the company buy it . . 

1 Votes | 3 Comments

Categories: Desktops and Laptops, Service and Support,

30 Day Return Policy Clock

Apr 10, 2016

3 Votes

Status: Acknowledged

Dell, It seems that your thirty day return period is an avaluation period, so if during that time a customer is getting technical support either by way of call in or by sending their product in for Service then the thirty day clock should stop until the product is working to the customer's satisfaction and in their possession. There can be no good evaluation if the product is malfunctioning and/or not in their possession.I just lost over a grand to a bad PC, that I called in for Service before the thirty days ended but the service ate up my thirty days and then they lost it and are replacing it with a REFURBISHED PC, I feel so used. 

3 Votes | 1 Comment

Categories: Service and Support,

Up Grades

Apr 8, 2016

2 Votes

Status: Acknowledged

I bought my laptop about 6 months ago.  It is currently in the process of being replaced throught the warranty.When I was informed  the computer was going to be replaced I immediatedly inquired about the possibility of getting some upgrades.  I was told that this was not possible.  The reason I wanted the upgrades is because the system was all I could afford at the time I bought it.It is my suggestion that in circumstances like this (system being replaced under warranty)  the customer be allowed to purchase upgrades or even buy a different computer. 

2 Votes | 0 Comment

Categories: Advertising and Marketing, Service and Support,

Include MAC address on package labels

Mar 31, 2016

2 Votes

Status: Acknowledged

It would be nice to include the MAC address on the same label with the Service Tag information.  It would be great to have a barcode for the MAC address without any colons.  We need to add the MAC address of each device to Active Directory for wireless network authentication.  We also include the device MAC address in our inventory database.Other options would be to add a barcode label on the device with the MAC address or allow us to download the Service Tag and MAC address information from the Dell Premier website.

2 Votes | 0 Comment

Categories: Desktops and Laptops, Education, Service and Support,

Ideastorm Two Way

Mar 10, 2016

2 Votes

Status: Acknowledged

This is a fairly simple idea. Ideastorm, for the most part seems like a one way communication tool, where people share their ideas with Dell. Howabout making it two way. So instead of just us sending ideas, Dell pitches ideas; allowing us to like it, provide feedback etc. I know this is a public platform and sensitive information can't be shared, but simple ideas can be, and general concepts - say a new trend or technology implemented into existing systems etc. Basically making Ideastrom 2 way. Oh and Dell, could you please make an edit button for ideas :  ) Thanks for reading

2 Votes | 2 Comments

Categories: Dell Community, IdeaStorm, Service and Support,

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