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Built-in firewall

Dec 10, 2017

1 Vote

Status: Acknowledged

It strikes me that today's routers provide pretty good protection against a lot of non-user-initiated attacks against the OS.  They're also very inexpensive.  That sparked an idea:How about building the firewall portion right onto the motherboard of today's laptops and desktops.It should be possible to bundle that into a single chip.  It should sit between the motherboard and any built-in network connection, like wired Ethernet and Wi-Fi cards.  (3rd party devices, like a USB Wi-Fi dongle would have to fend for itself.)  It could be configured to act almost like a separate component.  Most of the configuration could be done through a browser, just like today's routers.  There should be an option to bypass the firewall on some of the connections, for maximum performance when necessary.This would provide the ability to plug in/log in to any network without exposing the OS to potential attack.  Say, a laptop being used on a poorly-configured coffee shop Wi-Fi that exposes the customers' computers to each other.  Or, attending a LAN party and plugging your desktop into a new network.This would also give Dell an opportunity, for a while, to advertise that their computers are better protected than the competition.

1 Votes | 4 Comments

Categories: Desktops and Laptops, IdeaStorm, New Product Ideas,

Easy access to laptop filter

Dec 10, 2017

1 Vote

Status: Acknowledged

One of the most frustrating parts of owning a laptop is, after a coupla years, the filter to the cooling has gotten so clogged with dust that the laptop starts shutting down randomly.The frustating part isn't that it happens.  What's frustrating is that simply cleaning the filter involves nearly breaking down the entire laptop.  Usually from 20-40 screws, often removing the keyboard, and once, I had to remove the monitor.  One time, I had to go get some thermal paste because there was no way to get at the filter without removing the entire radiator assembly, including the heat sink on the CPU.So, my request is, please provide very simple one- or two-screw access to the filter in front of the radiator.  No special tools required.

1 Votes | 0 Comment

Categories: Desktops and Laptops, IdeaStorm, New Product Ideas,

My ideal monitor

Dec 10, 2017

1 Vote

Status: Acknowledged

I'm a web developer, wannabe game programmer and game player.  My ideal monitor would be:30", 16:10, IPS, LED backlighting, narrow bezels, 4k at 60 Hz and capable of 144 Hz at 2k.Nice to have:  I am currently running nVidia, so GSync would be nice, but I'd like the flexibility of a Freesync version.Also, I can envision that some people might prefer 27", and, of course that would be less expensive.  But, these old eyes would have a very difficult time reading anything at 4k on a 27" monitor.

1 Votes | 0 Comment

Categories: Accessories (Keyboards, etc.), Gaming, New Product Ideas,

Better keyboard

Nov 28, 2017

2 Votes

Status: Acknowledged

Hello,Since 2003 I am professionaly working with Dell Latitude Laptops (D600)May I suggest that the keyboard which is used on the E5550 and my current E5570 is not the most comfortable one.Never made I so much typo's as in the last years I used this new style.The best keyboard yet was on it's predecessor, the Latitude E6540. The amount of typo's is way less as in use of the current keyboard.This I want to share with you and I'll be happy to help you testing new developed Latitude products.

2 Votes | 2 Comments

Categories: Desktops and Laptops, IdeaStorm, Small Business,

Double-sided or front-and-back monitors

Nov 25, 2017

1 Vote

Status: Acknowledged

Produce monitors with the same, interactive screen on both the front and back. This would prevent having to turn ones monitor so that a person sitting opposite can view what is being discussed. This would be useful in financial markets, doctor offices, insurance companies, businesses,  schools, and anywhere that an individual wants to show another what is on their screen, but had to constantly turn the screen for the other person to view it. One side (front) monitor allows the presenter to continue without turning it for the viewer to see, while the viewer can see what is being presented, no screen turning, no craning necks. Both presenter and viewer could have access, by mouse, of pointing items of concern.

1 Votes | 1 Comment

Categories: Advertising and Marketing, IdeaStorm, Retail,

New recovery option idea: SupportAssist Factory Re-Image USB

Nov 12, 2017

1 Vote

Status: Acknowledged

I give kudos to Dell for providing two options for recovering a system: SupportAssist OS Recovery (on separate partition; used in conjunction with Factory Image Restore), and downloadable "vanilla" OS recovery media. This gives the user options on bringing back a computer to life.However, on the SupportAssist OS Recovery method, it is lost when the vanilla media is used to re-image the hard drive. And there is no way to restore the "full" factory image (with the operating system, apps & drivers preinstalled; as if you were setting up a new Dell PC) after that.So my idea for more recovery options is:  Dell SupportAssist OS Recovery (Factory Image Restore) - Used to back up files, diagnose, repair, or restore the entire computer to factory settings.Dell SupportAssist Factory Re-Image USB (must be downloaded) - Same as above, but can also be used for "bare-metal recovery" (blank hard drive).Operating System Recovery Media (must be downloaded) - For advanced (and adventurous) users, this media contains a "vanilla" image of Windows 10, without the Dell pre-installed drivers and apps. Useful if user doesn't wants a "clean" Windows without the bloatware. These options would benefit the user, if a restore is ever needed.

1 Votes | 1 Comment

Categories: Operating Systems, Service and Support, Software,

120 Hz Monitor option on the New Dell Inspiron 15 Gaming 7000 (7577) and White Letters Option

Nov 8, 2017

2 Votes

Status: Acknowledged

Hey all,I really want to push Dell to implement a 120 hz monitor option on their new laptop of the 7000 gaming line. A quality gaming experience really needs a higher refresh rate than just the standard 120 hz. For people like myself, a higher refresh rate really improves the game quality of FPS and is just an overall smoother experience in and outside of gaming. I understand that the Alienware line has the 120 hz option, but as a consumer, not everyone wants a flashy Alienware.I don't anything that screams, "GAMING" and from what I have seen other people feel the same way.  As for the white letters on the keyboard option, it could help some people see the keyboard better because the red is really dark on the black.Other companies such as HP have implemented this in their Omen 2017 gaming laptop line for an extra $60 and I really want the same to be available for the Dell gaming laptops. I would not hesitate to spend the extra money for the better refresh rate. Dell, you have been highly criticized for the display that lacks on your 5000 gaming line and if you guys could implement this option as soon as possible on the new 7000, it would be amazing!

2 Votes | 0 Comment

Categories: Dell Community, Desktops and Laptops, Gaming,

Dell Premier Ordering Site

Oct 13, 2017

3 Votes

Status: Acknowledged

Dell needs to have a "reorder" option for past orders.  I have several staple products (ie.. printer toner) that I order every month and what a hassle it is to find the toner I need.   Right now I go to: Shop > Assessories & Peripherals > Printers, Ink and Toner > Color Laser > Model > Select Item > Order, done.Why not have an option within past orders and/or within your profile have a list of prevously ordered items with the "Order Again" option.    Future menus then would be:   Shop > Previous Ordered Items > Select Item > Order, Done.Better yet, also give customers an option of "automatic" reoccuring ordering and shipping.  Send this shipment every month or whatever the timeline the customer sets. My time becomes more efficient and Dell still gets a sale on a reoccuring order.  Customer satisfaction. 

3 Votes | 1 Comment

Categories: Printers and Ink, Retail, Small Business,

IdeaStorm Feedback - Actual Dell Rep Respond to Posters of Ideas

Nov 1, 2017

2 Votes

Status: Acknowledged

Here's an idea... how about Dell or a Dell rep acknowledge the threads on this site?Yes, I see that the status is "Acknowledged", but that looks scripted to me - automatic server process.We're taking time out of our day to give Dell free ideas, when we actually don't even know if our posts are being read.Perception is everything.

2 Votes | 2 Comments

Categories: IdeaStorm, New Product Ideas, Storm Session Topics,

Upgrade Parts Availability and Inventory

Oct 25, 2017

2 Votes

Status: Acknowledged

Things have been really heading South between Dell and me lately.   Within 2 weeks I now have two products, of which I've been trying to purchase additional supplies for and I cannot.1) MD 3220i Storage Array.    Consists of 12, 7200rpm 500G drives.     I would like to expand my array by adding more hard drives.  Can I do that?   No. Dell doesn't carry these anymore.    Can I just get any 2.5" 7200rpm drive and use it?   No.  Has to be Dell branded with the firmware that is compatible with a Dell 3220i.Only solution - purchase expensive SSD drives and segment my array.  I can still extend my warranty for another 2 years, but the upgrades for it will be non-existant.2) Dell M115HD projectorAttempted to get a new bulb for it today.   Dell rep says, "Sorry, this part is not avialable and we won't know when it will be."    Unit was purchased in 2014 with a 30,000 hr bulb.  That's around 3.4 years of use. We didn't even get to a fraction of that and now this part is unavailable.  That would significantly imply that Dell has ran out of these bulbs because everyone else who purchased this M115HD has also burned out their bulb?As reference: Remember the Dell 1765C printer that Dell used to sell back in 2013?  In less than 1 year it was removed from the shelf.  No warning. Most companies try to keep their consumables the same so they're not ordering several types of toner.  So what do we tell our clients (one who happens to have bought 5 of these Dell C1765 printers) that they're no longer available?   Typical response from Dell, "Get the new E525".  Great! But are the toners compatible from the C1765 to the E525?   Nope.  If you put them side by side though, you won't be able to tell.  (IDEA) As a dedicated Dell customer and reseller, Dell needs to revamp its inventory process.There is absoluely no reason why any Dell customer should spend this much money and suprisingly find out that: 1) Its unknown as to when parts will be available and 2) Additional parts or upgrades are no longer available (even if your system is under warranty).Many of you should ask your Dell Account Representative:  If I buy this Dell product, will I have the availablity of getting upgrade parts for it in the future?  Granted, we all have our reasonable timelines as to when we can expect a merchant to keep items on hand, but lately, this hasn't been the case.   Everything points to bad logistics on Dell's part and Dell's customers are taking the hit for it. 

2 Votes | 0 Comment

Categories: Servers and Storage, Service and Support, Small Business,

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