I bought my laptop about 6 months ago. It is currently in the process of being replaced throught the warranty.When I was informed the computer was going to be replaced I immediatedly inquired about the possibility of getting some upgrades. I was told that this was not possible. The reason I wanted the upgrades is because the system was all I could afford at the time I bought it.It is my suggestion that in circumstances like this (system being replaced under warranty) the customer be allowed to purchase upgrades or even buy a different computer.
I like this platform, I think it's a great way of communicating and essentially outsourcing (or crowdsourcing) creative ideas without a huge financial commitment. However, I don't think you value this tool as much as you should. I didn't find out about ideastorm, untill one of your support staff told me about it..and if I'm honest, I'm not 100% if that's how I found it. I think you should promote it a little better, have it on your website/alienware pages ("Got an idea??why not share it with us?"..something like that) so first time visitors or visitors in general would be aware that this platform exists. Granted, your forums are a good place for ideas, and so are genearl discussion boards; but I think it would be a lot more effecient to have a centralised place for new ideas and improvements. Also promote it on social media. Pick an "Idea of the day" and ask for people's opinions on social media. (not sure if you do that already) Have it at the bottom of email correspondenses. Even bring businesses into this. I know you provide IT services to organisations, so why not make them aware of this tool...Finally, create incentives...I'm gonna leave that to you. But creating incentives would greatly benefit this cause. It takes time and effort to write up and share an idea...so reward people for it...or atleast create an incentive. From what I've noticed, most of the ideas pre 2011 have upwards of 100 votes...nowadays the maximum is around 10. Obviously that depends on the quality of the idea, but surely it relects (even in the least) that your number of users has decreased dramatically. Improvements/Fixes: 1) Editing posts:- It would be handy to be able to edit posts, once they're already deployed. 2) BIU Fix:- I've found that even if I "Bold" a sentence or a word in your editor...it doesn't appear bold 3) Coments: - Indendations for replys would be useful 4) Email notifications:- Honestly, I apologise if this offends anyone (that's not my intention)...they're garbage! It'd be nice if you could format them in a way..so that users can identify what is going on in a single glance. What I mean by that is have a heading (Your Idea..."Blah blah blah) ---in heading font has recieved a new comment... and provide a snapshot of the comment in context....not just a URL!! And please don't send me notifications that I've made a comment on my idea....I am already aware of this 0_o I know this is nitpicking but honestly, it's little things like this...it just feels like you don't care about this platform enough to make it easy to use! 5) Look and feel: This is a little bit debatable...but could you modernise the overall look and feel of the site. I get that Dell's signature colors are blue and white....but it almost seems a little too clinical : ) maby changing fonts....adding the odd color button ...pictures...etc : )If anyone else has any thoughts/ideas...please feel free to share thanks for reading : )
Yep, you read right. This is a big idea, in the sense that, it requires alot of time, effort and money! I was never a big fan of Dell's inspiron or Xps line of laptop machines or to be honest, any of their 'for home' systems. They looked unappealing and horribly outdated. However alot has changed and Dell seems to have done a fabulous job with combining practicality with elegant design. I'm a huge fan of their new XPS lineup and I'm sure alot of you reading this are too. However....there's just one little piece of aluminium that seems out of place....the logo. It just feels out of place and dated. A great example of an apporpriate logo refresh is HP...on their premium laptops, the new logo fits perfectly. Previous assosiations with the tradtional "work" related HP are almost forgetten when you look at their new logo (kinda...it's premium at least ;P) . Granted, it's not on all their products, and it doesn't need to be (that's debatable). But they're premium line has a consistent elegant look and feel. Your XPS line are your "premium" line of laptops.....so changing the logo on those machines at least, would be a welcome change. Obviously you'd have to consider its benefit/ROI...and hopefully this post would be a decent (or atleast a small ) indicator...that...it's worth it : ) Ps: If anyone has any design ideas...please feel free to share it Thanks : )
I'm a huge fan of Dell, and I'm actually using a Dell monitor to type this note. While addressing the coming changes within the organization Michael Dell stated "This group will collaborate on innovative and differentiated solutions, optimize our operations to increase the speed and agility with which we serve our customers." This is BIG. Big goals require big actions. From content surfacing to collaboration, Docurated provides an intelligence infrastructure that thrives on complexities of huge organizations making them and their channel partners faster and more relevant to their customers with a quick, easy, and efficient access to all best information from across all business units and go-to-market organizations, while also helping with the Dell - EMC intergration a success. I'd love to touch base to explore whether Docurated could bring similar value to Dell. Wouldn't expect any decisions whatsoever, we'd really just like to convey the full value of our offering and gain your feedback. What's the best way to find 15 minutes to discuss this with someone who would find this relevant? Appreciate the opportunity, Best, Chin
I was looking at what made alienware laptops more desirable than its competitors. If you had asked me that question 5 years ago, I would have said...unrivaled performance, super configurable/customisable, has cool lighting and looks amazing and is premium. Just a warning, this is half a discussion and half a left field idea. : ) Let's look at those USPs (unique selling points), it's what made Alienware unique. 1) Unrivaled performance: Now that the market for gaming laptops has grown, we've seen new entrants and level a of innovation and commitment by brands like lenovo and other mainstream manufacturers that was previously negligable. Alienware can no longer market themselves as the most powerful machines...cos they're not : ( 2) super configurable/customisable: Dell had been famed for allowing users to configure their own machines, with the specs the user wanted. And thankfully, that has translated into Alienware doing the same (good job alienware!) ...and it's great! However, they've lost the custamisablility. Previous itterations allowed users to change the color of their laptop and the engravement plate on the bottom. I'm sure there are logistical and design reasons for why this is the case and it's not too big of a deal..but it is a lost USP. 3) Has cool lighting:Let's be honest, lighting is a huge deal in Alienware laptops, its the pièce de résistance! It's what makes Alienware unmistakably Alienware. 5 years ago, no body built laptops that came close to the functionality and configurability of Alienware's lighting. That's changed. We see manufacturers like Razer, Msi, Origin and even lenovo joining the partyIn fact, Lenovo's new Y900 features a mechanical rgb backlit keyboard with even more customisability than Alienware! 4) Looks amazing: Beauty is in the eye of the beholder, yes. Alienware's notebooks do look good, no doubt about it. What I would like to know (if anyone is reading this)...what would you prefer...sleek and slim? or aggressive? I know those are extremes and the middle is a good place to be...I'm just curious to see what other people prefer : ) 5) Premium Alienware has never been an everyperson laptop. What I mean by that is that typically they've been acused of being over priced. And I think, currently they are doing a great job of being competitively priced. However, I've been reading a lot of articles on the current gen of Alienware notebooks and there's one word I find running thorugh all of them 'Plastic'. Asus's new lineup have mostly a metal construction with premium dust filtering technology and even anti ghosting on their keyboards, etc. I know Alienware have used premium material too, Aluminium and mangnesium (in the past) and currently a carbon fibre composite. But from what I've read, that premium feel is almost lost. Don't get me wrong, it's still a premium laptop....Maybe have a visible carbon fibre thread running on the outside...I know most of this has been relatively negative and I apologise for that. I really like this brand and I want to see it dominate its competition. Currently, other brands seem to be innovating and taking things to a whole new level...I'm sure alienware have their own skunkworks busy at work..but I just wanted to share this (if anyone's interested :P ) Now for the left field idea. Just thought I'd throw it out there... wait for it...active cooling vents : ) ....on a laptop. Basically having a ventilation hole (meshed up of course) that is covered by a small piece of aluminium, and when things get a little too hot...it slides open...it's a little impractical...but kinda cool : ) Love to hear what your thoughts are : ) Thanks for reading
Ok, right of the bat let me just say that this idea is going to be controversial. I'm a huge fan of Alienware, largely because of the innovation they employ when it comes to both designing and implementing their machines. However In my opinion (and again it's just my opinion) the design of Alienware's laptops in particular seem to have taken a tamer more understated approach.Now don't get me wrong, I'm not saying they're horrible, I like them - I really do; but I think Alienware, whose reputation has been for the outrageous can do better.If you look at Asus's current offerings...they're not holding anything back when it comes to the weaponised look and feel of their products - premium materials, aggressive design and trademark Asus Looks : image credits : rog.asus.com/wp-content/uploads/2015/10/1-G752_21.jpgEven their graphics amp looks amazing:Image credits: www.asus.com/Microsite/rog/GR8_G20/Theme/Image/faq-G20.jpg- I'm sure Alienware are well aware of these offerings.Then we have Alienware's current offeringsImage Credits: http://img1.digitalversus.com/produits/470/30329/alienware-17-r3_5d848191ef4891a0_450x400.jpg------So, Alienware's offering still looks great, albeit a little underlit (as it's missing the side lighting) ;Pbut all in all, it looks sleek modern and sofisticated - great!but in my opinion it somewhat lacks the alienware aggresiveness...the weaponised, out-of-this-world, crazy, eye catching, alienware goodness of the older versions:Image Credits: http://lifestyle9.org/wp-content/uploads/2013/07/top-10-gaming-laptops-1.jpg----Now I'm not saying the answer's in the past, sure it helps to look there but I love the fact Alienware dared to revolutionise their portfolio of laptop machines. It's great.The use of metal instead of plastic is brilliant, the fact that they seem lighter is also great!Additional focus to everyday functionality like the matte screen and tougher keyboard are all great additions, but design wise...it just feels a little underequipped (if that's the right word).From the front - it looks a lot better than previous gens and it has the unmistakable alienware lights, alienhead and the current triagular lighting scheme...consistent throughout all their products..i like it!However, it's from the front that it gets a little iffy in the aggresive, coolness, amazingness department.- If you've read this long...thanks : )So what's my idea? Well...weaponise your designs, especially in the front...it's the side you look at most, and you want it to look and feel unmistakably aggressive.Now I get the sleek design look, razer really revolutionised the gaming laptop with their slim and light laptop, and gigabyte's Aorus has also followed suit (among others)and I get it. And if that's the route you want to take, I guess you could try the Lamborghini approach.Wow this is getting long!I've always compared Alienware to Lamborghini - both love to push the limits of what's possible desgin wise and both have the resource backing of a larger company.If you look at Lamborghini's current lineup of vehicles, they have 2 :1) the everyday, practical, relatively economical, comfortable Huracan2) the bonkers, eyecatching, performance focused AventadorSo split your line up into 2 branches if you will.The practical and the bonkers.The practical would still carry the aggressiveness and the coolness of the bonkers version...but slightly turned down (remember the m14x)- it's sleeker, slimmer, more power effecient, more presentable (if you're in school, uni, or at a business meeting).---That would be the 13 and the 15The bonkers would just be all out! performance focussed (remember the m17x)---the 17 and 18- Obviously you'd want to have a consitent look and feel accross all your machines and the m14 m17x did that well....I don't think all of them need to look exactly the same.There's alot more I'd like to say...but I think I'll leave it here for now....I'd love to hear what you think : )Thanks!
I was angry at a family member and called them a few times as I realized they forgot to charge thier phone. I was sitting there on the phone and saw a magazine with a woman on the cover carrying a very thin computer. I lifted it up, it was my dell product catalog. I leafed through the pages, noticed microsoft works on each one, (looks great by the way) and got to the end. First I wondered what your yearly income from the periodical distribution is. Its really gorgoeous, then I was wondering why there wasn't a qr code on it. I stared at the pages as the phone rang. Then i realized that sometimes even if theres too much there should be more. Music and an interactive screen. I kept imagining a periodical from dell, with a weird little sticker on the end over the intel image which said peel me. Then an intro into dell products with weak audio would start to play on a mini screen the same size as the intel icon on the back of your product periodical. Lg not too long ago came out with a super flat thin scren tv thats translucent. I mean, all you would need is a very thin small piezoelectric speaker layer on the outside of the screen. I know, ludicrous, even if the worlds best technology exists, some people may think they can't afford it, too 'spectacular', something like a printed simple process mini screen might bridge that gap and increase your audience even further. Just a thought. Could even function as simply as minaturized led's. But, its not my place to come up with such wild things, I'm a very decent and calm person. Have a great day.
An optional gesture of 5 finger coming together to minimize the app. It's a bit hectic to go till the "minimize" button on apps.
Hey Dell! When advertising something like your new Dell Venue Tablet, outline "WHY" you produced it, rather then "WHAT" it is. Customers are more interested in the "WHY" then the "WHAT". Instead of doing a Facebook ad outlining "The Dell Venue 7000 has the newest intel core processor, and is the thinnest tablet on the market...etc", all that means nothing unless a customer can relate to it. Instead of going from What -> How -> Why, try going in the reverse order Why -> How -> What. "We want to make your life simpler, more efficient, and productive. We did this by challenging the Status Quo. By incorporating the newest intel core processor, speeds are faster then you can ever imagine. Not to mention, it is the thinnest tablet on the market. This is the Dell Venue 7000." The "WHAT" (Product) is just the proof of "WHY" you do something. The "HOW" is the process behind the "WHAT". Thought I would just give my opinion. Cheers!