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Ideas:   All | Recent | Trending | Comments

Bring Back "Wake From USB" BIOS Setting In Alienware 14, 17, & 18 Line Up

Aug 20, 2014

5 Votes

Status: Acknowledged

This really hurts customers who want to have a computer that you do not have to press the power button everytime, to just wake from sleep. I was so used to every desktop, laptop, I've owned to be able to wake from sleep/hiberation with a mouse click. Now this option is gone from later bios revisions and it is awful. Please Bring It Back!

5 Votes | 1 Comment

Categories: Desktops and Laptops, Alienware,

Driver Validation

Aug 12, 2014

3 Votes

Status: Acknowledged

I have now had 3 months on my 2014 XPS 13, other than the missing screw saga and the rubber on the bottom starting to slip off, has been good.However another issue popped up. As Someone who plays a few games using the iGPU which has a known driver issue with the game in question with the initial driver. I discovered that the newest (non-beta, ie stable) drivers from Intel resolved the issue in question and Attempted to install them. Upon doing so, I said Driver wasn't certified for my computer and that I should check with the manufacturer approved drivers. Upon doing so, I found that the drivers were from Novemeber of 2013, By comparison the last stable Intel drivers date from May 2014, while being 6 months newer than Dell's is still 3 months old. The effect of drivers on gpu's on performance is far larger than any other component (assuming they are all stable), and as such are updated far more frequently. All, I ask is for the gpu drivers to be validated more frequently as they more than any other driver affect the end user more by having the latest and greatest version at out disposal.On a side note, the website driver system analysis is fairly buggy, it never seems to work for me. The intel one, should serve an example to Dell, which would greatly enhance the quality of the tool.

3 Votes | 1 Comment

Categories: Dell Web Site, Service and Support,

Mora Custom Configurations

Aug 7, 2014

4 Votes

Status: Acknowledged

Hello,I'd like to suggest the possibility for customers to be able to customize more the amount of RAM Memory and Hard Disk size of configurations. I've bought, here in Brazil,  a Dell XPS 8500 about more than a year ago and it setup has 16 GB of RAM and a 256GB SSD + 3 TB Hard Drive. But nowadays there aren't setups with 3 TB Hard disk.It would be great if customers could ask for desktops with 32 GB of RAM (or even more), 3 TB of Hard Disk or more, 3 or 4 options for video cards and monitors, 3 or 4 options for CPU's, etc.I think that customization possibility would be great.Best regards,Diogo.

4 Votes | 3 Comments

Categories: Desktops and Laptops, Storm Session Topics,

Why don't DELL have technique Find MY DELL

Aug 12, 2014

2 Votes

Status: Acknowledged

Why don't Dell create a technical idea like Find My Mac or Find My Iphone to find Dell Laptop when it is lost by the theft. I think it will increase your revenue. As you see, a laptop is a big money with student.  I can use software like Prey or Lockittigh but the theft can remove all window by using F12 boot option. I cannot set a password on boot menu because it can annoy me. On the other hand, if the theft cannot login window I cannot know where my laptop is.    So I think if Dell want to increase your revenue in the next year. Dell would create an GPRS technique for Dell laptop 

2 Votes | 1 Comment

Categories: Desktops and Laptops, Software,

Dual PSU dapter or bigger PSUs as options for ALienware 18s and X51s

Aug 11, 2014

2 Votes

Status: Acknowledged

Still same issues not enoughh power to even run basic speeds on most recent lapptop according to specs on the Alienware 18 i jjust bought should be 3.5 Ghz but cpu throttle kicks in due to low voltage at 2.5 ghz with dual gfx  cards enabled so definately still need option to add 2nd power supply via adapter or special cable or option to buy bigger PSU or maybe alienware docking station which would allow two Standard PSUs to be connected So that us enthusiast can use and overclock our systems as they were meant to  be able to 

2 Votes | 1 Comment

Categories: Accessories (Keyboards, etc.), Desktops and Laptops, Alienware,

More and better Alienware peripherials (Idea update)

Aug 1, 2014

4 Votes

Status: Acknowledged

 I recently submitted an idea (http://www.ideastorm.com/idea2ReadIdea?v=1406801808772&Id=087700000009G72AAE) about serious Alienware peripherials. I've been asked to tell more specificly what would I add or change; I commented it, but no one replied, so now I'm going to explain my ideas better. About headsets:  Headsets of different colours and preferences (wired/wireless for example), and better more designs (some people find the TactX headset ugly, but don't remove it)  About mice: Mice with more macros, with long and thin LED's (I like them) and more customization, like a mouse that comes with different weights to add or remove, or removable palm/thumb rests, or a wireless one. About keyboards:  A mechanical keyboard. Also, the design of the current TactX keyboard is like the old laptops' keyboard, it's time to evolve.You should make one with at least four different lighting zones analog audio ports, USB ports, and you can do something really innovative (imagine that you don't like using a mouse in a certain game, and you prefer an Xbox360 controller, but you still like using WASD, SHIFT, SPACE, CTRL, etc. So you have something with analog joystick, RT and RB[and maybe some sort of horizontal scroll wheel :D] that you can plug in to the USB port at the right side of the new keyboard like if it was a USB flash memory)^Something like this but not that ugly.

4 Votes | 4 Comments

Categories: Accessories (Keyboards, etc.), Desktops and Laptops, Alienware,

Outsourcing

Aug 8, 2014

2 Votes

Status: Acknowledged

I have no problem with the fine people in India, but Dell MUST stop the outsourcing in EVERY department!I have been a loyal Dell customer forever. Every computer that I own is made by Dell. On the rare times that there is a problem, I'm connected to a very nice person in India. There is a language and cultural problem. What seems very obvious to US customers is NOT obvious to techs in India. I would guess that I double or triple my time on a phone call because of this. This is a waste of MY time and of the techs time. Most recently, I had to call Dell Financial Services due to a mistake on a charge. Again, India. After being transfered and disconnected about a dozen times, I was ready to pull  what is left of my hair out. This cannot be good for business. Having to spend an hour on the phone for what should be resolved in five minutes is bad for business. There must be a better way - and I'm sure there are US based techs that have the same level of education as those in India. PLEASE make this change. I am starting to shop for a new computer and the thought of having to deal with someone on the other side of the world who has no idea what I need or want makes me want to take my business elsewhere. At least give us a choice of where we're calling and who we're speaking to.Thank you.

2 Votes | 6 Comments

Categories: Retail, Service and Support,

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