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I would love to receive a Dell Chromebook 13 for review on my Youtube Channel and Site: Chrome Unboxed

Aug 27, 2015

1 Vote

Status: New

After a brief discussion with customer service, I was directed here to make a suggestion about providing Chrome Unboxed with a review unit of the upcoming Dell Chromebook 13.  For almost 2 years, I have been reviewing exclusively Chrome OS equipment.  My channel has 7000 subscribers and almost 1,000,000 views. As a very affordable advertising method, allowing me to review one of the Chromebook 13's would give you tons of exposure for very little investment.  My viewers are all very, very interested in Chrombooks and the interest in this device is very high. I hope this request makes it into the right hands and I hope to hear back soon!  Thanks for your consideration!

1 Votes | 0 Comment

Categories: Advertising and Marketing, Desktops and Laptops,

Laptop touchpads on the right rather than center

Aug 26, 2015

1 Vote

Status: Acknowledged

Using an external mouse places the cursor control on the right side of the laptop. Using a touchpad places the cursor at the centre of the laptop.Why not have the touchpad move to the right side of the laptop, beneath the direction keys, rather than centered beneath the space bar?Pros of right touchpad: functional; palm wouldn't accidentally touched it when using keyboard; shortcut keys are mostly located on the left side of the keyboard; a cursor-keyboard collaboration is easier i.e. after selecting things using cursor and needed to followed by an "enter" or such commands, user just have to slide the hand up.This idea is mainly for laptop with no need for CD-rom. I am using a Dell 5447 and thought it would be nice to see the touchpad on the right side of laptop, which with that, I would probably omit bringing an external mouse altogether, and am sure it applies to lots of similar users, and probably high functionality for designers, etc.

1 Votes | 0 Comment

Categories: Accessories (Keyboards, etc.), Desktops and Laptops, IdeaStorm,

Study hardware failures and modify products to reduce long term failures.

Aug 24, 2015

1 Vote

Status: Acknowledged

Dell is known for making poor quality computers. Dell should try to rectify this. One way to do that is to offer people money for failed out-of-warranty equipment so that your engineers can study why it failed and hopefully prevent failures in new models. If failures in the field go down, people will be more inclined to purchase Dell computers.

1 Votes | 0 Comment

Categories: Desktops and Laptops, IdeaStorm,

Use CoreBoot for system firmware

Aug 24, 2015

1 Vote

Status: Acknowledged

Dell should put together a team of developers to implement support for its hardware in CoreBoot so that it can be shipped on all of Dell's new hardware. If Dell could make it blob-free and updateable from a Linux-based USB key (such that regular distributions could update it), that would be even better. It would be a good idea to install a physical hardware jumper to allow/disallow flashes for security. If Dell does this, it could offer people s product no other major OEM offers (one whose security could be audited at the firmware level). It would be a significant differentiator at a time when people are particularly privacy conscious.

1 Votes | 5 Comments

Categories: Desktops and Laptops, Operating Systems, Servers and Storage,

More Laptops/Desktops offerings with Ubuntu Linux, Fedora or ChromeOS

Dec 1, 2014

4 Votes

Status: Acknowledged

It would be great to see more offerings from Dell with Ubuntu Linux, Fedora or ChromeOS as a operating systems, e.g. entry level laptops, desktops computers or thin clients. Linux is a very versatile operating system and in many ways more advanced than others such as Windows or MacOS. There's generally very broad driver support and Desktop-focussed operating systems such as Ubuntu Linux, Fedora or ChromeOS have matured a lot over time with a strong oren source community so that they are robust and very easy to use.

4 Votes | 1 Comment

Categories: Desktops and Laptops, Operating Systems,

No Operating System Preinstalled (user must install operating system)

May 11, 2015

2 Votes

Status: Acknowledged

I was looking at Lenovo's ThinkServers, and when you buy one, sometimes no operating system is installed. They do, however, come with an EasyStartup program that lets you "factory install" your Windows or Linux server operating system, along with the usual drivers and bloatware.I was thinking that Dell would create a similar program for their products, not just servers, but all Dell PCs (except Venue tablets). They would not come with an operating system pre-installed (hard drive is blank), however, a license can be purchased online. When the customer buys a Dell computer, inside the box would be a unattended install disk that comes with the Dell drivers, software, and scripts to run an unattended Windows or Linux install. To use this disk, the user must have in hand, an operating system product key and disk.Here's the workflow for the post-purchase installation procedure:1. User opens box.2. User sets up computer, and plugs it in.3. User turns on computer, and inserts Dell setup disk/drive.4. User boots into this disk/drive. When the Welcome screen shows up, user clicks "Next"5. Dell Software EULA is accepted, and user selects Operating System to install.6. User sets up accounts and product keys.7. User selects software to be installed (All software is optional).8. User sets up partitioning.9. When the Ready screen is shown, user clicks "Install"10. Dell Setup will partition and format the hard drive. When this is complete, user inserts Operating System Install media.11. Dell Setup installs the operating system.12. Dell Setup installs the drivers and software.13. After Setup completes, the computer will restart.14. Operating System setup is now complete!This strategy will probably save Dell some money on operating system licenses. It also lets the user select bloatware to be installed, rather than Dell pre-installing it prior to shipping the computer.

2 Votes | 2 Comments

Categories: Operating Systems, Software,

Let Us Choose XP For All Machines!

Jul 27, 2007

176 Votes

Status: Partially Implemented

Dear Dell Service Team, After unsuccessful appeals to several levels of your support staff, I am writing to convey one last appeal regarding operating systems and purchasing options on your site. I am the CEO of a small web and graphic design business. We decided to purchase a laptop for our staff use on trips, and after studying all our options, chose Dell as our computer supplier. We were dismayed to find that most of the computer systems at Dell came pre-installed with Windows Vista, with only a few computers offering a choice of operating systems. Our computer of choice did not offer a selection. I find this mindboggling, since Dell as a company won't use Vista on its own computers until after SP1 is released. http://news.zdnet.co.uk/software/0,1000000121,39286949,00.htm?r=8 And CNET gives Windows vista this dismal review: "...essentially warmed-over Windows XP. If you're currently happy with Windows XP SP2, we see no compelling reason to upgrade." http://reviews.cnet.com/windows/windows-vista-ultimate/4505-3672_7-32013603.html What is more mindboggling to me is Dell's refusal to work with our company when we appealed for a change in our order. We wanted the specific machine we ordered, we simply didn't want Vista. As it is, the only options we were offered were: A.) Cancel our order- though we'd already waited weeks for the order to be fulfilled - and order a machine we don't want that offers the XP operating system choice or B.) Wait for our machine to arrive, then go buy XP ourselves at additional cost, reformat the hard drive, and install XP on our own. These choices are horrible! Especially since one of your own staff told me by phone that Dell has received many, many complaints about Vista. Neither option meets our needs. We either end up with a machine we don't want which has the right operating system, or a machine we do want that we must "fix" prior to use. So I appeal to you to allow buyers to choose their operating system on ALL your machines, not just some. You don't have to offer a huge choice, but at least one more option than Vista! Kelli Standish Status Update Check out the Idea in Action to find out more about Dell offering XP.

176 Votes | 49 Comments

Categories: Operating Systems, Sales Strategies,

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