It would be much easier for customers to find their own solutions via the Dell Forums if Dell didn't make it so hard for new customers to find them. Simply adding a link to the forums to the Support options in the pull down on the Dell.com home page would go a long way towards correcting this.
I am marketing student, and I spend lots of time watching comercials (for fun), to see whats out there, and some of the ideas that businesses have come up with. One of my favorite comercials with Dell is the Lollipop Campaign. If you could bring back that fun, upbeat style and made your laptops more inticing to the younger demographic I think it would help your brand gain, and retain customers as they grow up through their years. Dell's #1 thing that they have going for them is their ability to mass customize their laptops. You need to embrace that again, and really sing to your market! Go back to your basics! https://www.youtube.com/watch?v=-ijH3cRJ1BY
I would like to start off by saying that i love my Dell XPS 15, it's a great laptop! However, i've heard many people complaining about getting stuck with the newest version of windows when they buy their new computer. I believe it would be very benefitial to the consumer if they were able to choose which version they preferred, as everyone has different wants and needs. I am personally a fan of Windows 7, and would love the option to have that pre-installed when i purchase my next computer!
Categories: Operating Systems,
I really like Dell Products! I mean I really really like them, BUT everytime I have to do anything that involves customer service...I want to give up on Dell and go with another brand. Today I spent 4 hours on the phone just to return a $100 tablet. I am not even sure if it is worth my time. The problem is...Too many transfers! No one thinks the issue is solved in their area, so they transfer the call. I would like to see these agents be trained to handle MANY areas, so there is less tranfering and more solving, You have a lot of people that do not know much. It is so upseting to be transfered back and forth between the same areas. My solution...Reps must be trained in all areas. I get that tech support would be a different department. But sales, returns, finance, etc could all be handled by one person. If you cannot get people skilled enough to be able to do this...Then should you really have a call center in that area? I'm am really considering just giving up on Dell. I don't want to, but you really leave me no choice.
Categories: Service and Support,
Dell doesn't have a wide variety of cases, sleeves, or shells available for their laptops so they should consider expanding into this sector to better provide for their consumers. Due to the lack of selection available through Dell, consumers are more likely to buy from an outside source. If Dell were to create a partnership with a company that produced cases, sleeves, and shells then they could sell them through the Dell website. This partnership could improve the lack of colour options and variety of products offered in terms of accessories. This would make the consumers experience better as they would be able to get all their laptop necessities straight from Dell.
A laptop that can be fully customized based on operating system, size, colour, features, etc would mean every cutomer has a laptop that fits their needs perfectly. the customer could be chaged based on the feature and it would allow someone who has limited needs for their computer to only need to pay for what they need. This would also allow each customer to have a unique product and would create more buzz around the computers when other consumers ask about it.
Hi everyone I would like to submit a idea that is people have installed or ugraded to windows 10 dell should give everyone a free new copy of windows 10 clean install if any issues or software damaged and dell should just not give us what our prudcts came with they should give us what we upgraded to which is windows 10 besides if you guys go to setting and recovery you guys can just do a clean install but you will need to use a app called keyfinder to find the product key and just install and then once you get the product key just unistall key finder and just write the product key for windows 10 and use that product key to just install your version or copy of windows 10 free just enter product key once it asks you for the product key casue that is what i did and it worked and activated the product and just make sure you get all the drivers and updates into your machine once installed really great trick i learned
In notebooks purchased with ubuntu linux, the keyboard has a button with the Windows symbol. My idea: Replace the symbol of Windows with a symbol of ubuntu / linux (or a generic symbol that can be used by any operating system).
Hello. This idea I feel could revolutionize the laptop industry, and set Dell as an industry leader on all areas. Dell could design a laptop with a small wifi modem installed directly into the laptop. This technology would be similar to the rogers hotstick, in while the wifi would get a signal from a large tower, and generate instant fast wifi to the laptop.
Dell'icious product line - Idea for a marketing campaign (mass consumers rather than professionals though)
Hi,I worked several years in advertisement and, working with Dell computers, I was always hit by the discrepency between the product quality (high) and the brand image (neutral, very dry in my perception).I came up with an idea that could maybe boost a bit the image and fancy it up in the eyes of consumers.It starts with a pun: Dell'iciousDell'icious could actually be the name of a product line made in collaboration with designers and UX experts.the new products could combine an ease of use that make them very simple to use:I am not a computer expert, so you'll have to find the features yourself, but basically the product should be ready to use out of the box, maybe preconfigured, the customers could per default only have to chose a user name and the rest would be already preinstalled. Only if he would like to parameter some criteria he could overwrite the default config with a new one.Then the Design of the computers should make them an eye candy as well as a state of the art of usability (again, I am not the expert here).There could be an extension to a Dell'icious world of products (PC/Tablet/Mobile) synchronised together for an immersive experience (e.g. the whole via a Dell Cloud offer): customers would be the whole time connected in their Dell'icious world, whatever device they use, they could connect/share easily with friends etc.When this is achieved, the product should produce a Dell'icious feeling: Dell'icious to look at, Dell'icious to use... so Dell'icious you want to taste it.The ground idea behind that is to create an iconic product for the brand, which attracts customers and make them identify to the brand. People should start showing off with their Dell products.Again, this was just an idea. I think it's a nice one. You should give it a thought.Cheers,JC