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We need all kinds of clubs in Dell Community

Oct 26, 2014

1 Vote

Status: New

This be extension upon these two ideas: http://www.ideastorm.com/idea2ReadIdea?Id=087700000009P5yAAE http://www.ideastorm.com/idea2ReadIdea?Id=087700000009OSlAAM The support forums with their present lack of proper structuring are simply hopeless. Every day, dozens of questions are heaped one upon another in “Laptop General Hardware Forum”, and they’re quickly disappearing under loads of new questions. Only the most determined helpers will sift through the volume to find the few questions about a system they know, among maybe hundreds about other systems they just can’t know. Only the smartest of the most determined helpers will try to search for keywords relevant to what they could help with. This is such a waste of potential. We need a community forum structured by product lines, and substructured by major models and generations within these product lines. Only then can those willing to help find questions they can answer, effectively. This is no longer about vanity, it’s about mere practicality. And please don’t acknowledge this idea with something like “if there is interest”. You won’t find out until you have built it. Effective support forum tends to be much better help then calling helplines across the globe. Really. And, Dell, please, your servers running the community seem way underpowered, you know that? If the community is to be any good, it actually has to move and do stuff when you click this and that.

1 Votes | 2 Comments

Categories: Dell Community,

An upgraded Studio Hybrid type desktop

Oct 25, 2014

1 Vote

Status: New

I have been the proud owner of a Studio Hybrid 140g dektop now for at least 5yrs. I have a very small work area and this desktop sits perfectly in a corner. Eventhough this desktop is still running very well currently running Win10 preview upgraded from Win7/8.1 I have noticed at times it get a little sluggish. I would very much like to see dell create another desktop with about the same footprint but with more powerful specs. The main thing stopping me from getting another desktop is losing the limited space I have.

1 Votes | 0 Comment

Categories: Desktops and Laptops, IdeaStorm, New Product Ideas,

Order Process

Oct 23, 2014

1 Vote

Status: New

Once an order has been placed with Dell, there is an email sent to confirm the order.  If there is even a question about anything on the order, the system (Dell) puts everything on hold.   If the system puts everything on hold, then why can't the system notify the customer (me) as to the fact that the order is on hold, either by email or telephone call? I placed an order with Dell.   I got the confirmation email. Sent questions about order to sales rep by email. Received an item on order by FedEx. Wait......... Wait.........Wait...... Decided to track the orders and found majority of order was on hold. Needless to say, I was not a happy camper.   Would like to discuss this with someone from Dell as to procedures that Dell needs to follow.  

1 Votes | 1 Comment

Categories: Dell Web Site, Service and Support, Storm Session Topics,

Laptop with a recessed USB for wireless mouse antenna

Oct 22, 2014

1 Vote

Status: Acknowledged

Tired of putting laptop into a case/sleeve only to have the wireless mount antenna grab onto the fabric edge and pop off?  Then recess a single USB port and enlarge the opening, making it a dedicated wireless mouse antenna port!  The antenna would be flush with the outside of the laptop case for a sleeker look that's less likely to lose the antenna.Could even make it an option such that if you don't want it, a pop-in adapter extends the recessed port out to normal USB depth and case form.A replacement antenna for a wireless mouse is $10, and I'd easily pay that difference to Dell for a laptop design that eliminates the issue.

1 Votes | 0 Comment

Categories: Accessories (Keyboards, etc.), Desktops and Laptops, IdeaStorm,

Alienware notebook with docking connector

Oct 21, 2014

3 Votes

Status: Acknowledged

Hello,would it be possible to add regular docking connector on the bottom of Alienware notebooks?As these notebooks are already meant to be desktop replacement I don't understand why they are not equiped with it already.This is a big time saver when disconnecting the notebook and it would be definitely a decission maker for me.I have docking connector on both notebook (private and business - Dell and HP).I plan to buy some notebook with 980M graphics card now, but so far none of them is equiped with the connector for docking station.Best regards,Ales Sura

3 Votes | 0 Comment

Categories: Desktops and Laptops, New Product Ideas, Alienware,

standard configurations

Oct 20, 2014

1 Vote

Status: Acknowledged

I like your site. I make great use of the favorites page (with respect to hardware ordering). What would be even better is if you would let the customer add their own "standard configurations" to the site. With business trends changing spo rapidly these days it is really a time savere to be able to go to th site and just click on what I need and then just modify the quantity.

1 Votes | 0 Comment

Categories: Desktops and Laptops, Small Business,

BIOS Update

Oct 20, 2014

1 Vote

Status: Acknowledged

Dell Dimension 9200. Support ended. In Spring this year as recommended I updated the BIOS to the  recommended one by Dell : Version 2.53.  I discover now that that BIOS version interdicts any boot up from USB keys and or from CD DVD. Only internal boot is admitted without telling, even if BIOS set-up has been done for USB  for example. This makes a serious downgrade of my PC and exposes it to disaster, since a heavy virus failure has no remedy, with no external access possible.  I cannot utilize my ShadowProtect bootable recovery disk containing the image of the PC for recovering files or the full PC, neither the bootable Norton Recovery key can be used. In case of heavy virus attack, I can just scrap the motherboard.It appears as  a serious error in the 2.5.3 version of BIOS. It seems to me that a patch is needed to the BIOS code to make USB and or CD-DVD fully bootable again , with wide communication to the users for them to change. If you leave things like now it is like killing a large number of PC, Dell being a well appreciated PC maker. there are a number here around in small enterprises etc.. Will, please Dell solve urgently this problem? Thanks in advance.  Giancarlo

1 Votes | 1 Comment

Categories: Desktops and Laptops, Operating Systems, Service and Support,

New Accessories for Computer

Oct 20, 2014

1 Vote

Status: Acknowledged

Dell,        The following are few accessories if present will be verymuch useful. These ideas come to my mind recently.1) People nowadays use many USB memory sticks, memory cards.  If there is a small sliding tray in the cabinet, these things cane placed there.  Myself and many people use the table drawer to keep these things along with other items. Many times these things get mixed up and finding them is time consuming.  A small sliding tray in cabinet will be useful for storing small devices.2)  A small LED light panel on top of the monitor. This light panel can have the extension, bend capability on a swivel, similar to podium mike.  This light panel be covered with soft light shade to avoid hurting eyes.  This will be verymuch useful during video conferencing where more light will give clear image.  This can also be used as a reading lamp.   This lamp can have brightness control. When not in use this lamp can be slided behind the screen to be not visible.3)  A clock dial on the computer screen. There is a real time clock running in the computer.  That information can be  fed to the screen even when the Operating system is not running. Then the LCD screen is like digital clock in the home. This may need some hardware changes.   When OS is running a screen saver can also do this job.  This a value addition to the computer.- voxmu. 

1 Votes | 1 Comment

Categories: Accessories (Keyboards, etc.), Desktops and Laptops, IdeaStorm,

xps 18 with active display

Oct 19, 2014

2 Votes

Status: Acknowledged

I am a student and I love my XPS 18.  The only thing I would change on it is for it to have an active display so it can use the wacom type pens.   Trying to draw or take notes in a reasonable amount of time with the capacitive stylus is impossible.  With the active display pen I could do all my notes and homework with the computer and go completely paperless. 

2 Votes | 0 Comment

Categories: Desktops and Laptops, IdeaStorm,

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