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Impossible to purchase Alienware laptop

Jul 29, 2014

1 Vote

Status: Acknowledged

I was so keen to purchase a new Alienware laptop until Dells option choices hit me in the face.Here's what I wantedAlienware 17with TrueLife DisplayI7-4940MXWin 7 Ultimate32Gb memory2TB hard dive with 80Gb cachingNvidia 880MBut the website makes this IMPOSSIBLE! If I select the ALienware 17 that allows you to select the TrueLife display (which is a low end unit for some strange reason), then I cannot get the I7-4940MX cpu or 32Gb memory or the 2Tb disk option.So then I moved up the Alienware 18 line because they all have Truelife displays. I selected the highest model, the only one that offers the I7-4940MX but there are problems here too. It wont let me choose the disk option. It ONLY allows the quad play SSD disk drives. I dont want that because it takes the optical bay for the 4th drive and so you have to give that up. I have to give up an optical drive to get the better cpu?? This makes NO sense to me.Whoever decided to market these laptops this way should be firedThe other thing that burns me to no end is the pricing. Right now the top 3 Alienware 17s are given a discount (10 or 12%), at Dell.com I live in Canada and I cannot purchase from the US site. I have to use Dell.ca. And these discounts are not offered there. This is insane.I called customer support and all they can do is tell me they cant do anything. They would not even contact someone in marketing to explain this crazinessDell, if you want me to buy your products you have to fix this crap. I remember when Dell websites were great because they allowed all the optionsM

1 Votes | 1 Comment

Categories: Dell Web Site, Alienware,

Water-free Liquid Mobile Cooling System

Jul 29, 2014

1 Vote

Status: Acknowledged

I think Dell should fit a water-free liquid cooling system in their enthusiast laptop lines.In fact, it was even prototyped by asetek.com (http://asetek.com/laptop.aspx)Dell only needs to fill it with Gallium. Just make sure that it's Aluminium-free as Gallium hates (or loves?) Aluminium so much that Ga eats Al.This will potentially elimates the 4.4 GHz as overheating won't be a problem anymore.Courtesy of asetek.com:

1 Votes | 2 Comments

Categories: Desktops and Laptops, Gaming, Alienware,

Random Acts of Laptop

Jul 29, 2014

1 Vote

Status: Acknowledged

I have mentored a lot of people in programming, software development, and business. I found that efforts invested in explaining things to others led to getting better understanding of those things myself. I've had numerous successes and some 'failures'. 'Failure' in this sense meaning that the individuals either lost interest or didn't pursue it. Successes include a single mom with 2 kids, a 20 year old whose worldly possessions fit in a plastic garbage bag, and two kids that were still finishing high school, although a year late.I have three laptop computers, one with a dead battery and two that are Windows XP and therefore pretty much useless. As a developer, I would need a fairly advanced machine to code cross-platform apps, etc. 'Advanced' meaning multi-core, 4GB Ram, Terabyte Drive, advanced graphics, Windows 8.1, etc. In thinking about this, I realized I would be using this for mentoring - hanging out at pizza joints and coffee shops instructing people on Visual Studio, C#, Xamarin, Microsoft Access, or whatever. I had thought of the idea of crowd-funding the purchase based on 'community involvement'. One of my favorite haunts is the Austin C++ Meetup group - this is where I have encountered some of the people I've mentored recently.  Others have come from Craigslist or LinkedIn.I was reading a story on 'random acts of pizza', and I keyword searched 'random acts of laptop'. Nothing comes up. The idea is that people tell their story of community involvement, describe the specifications for a laptop (could be other equipment as well) that would advance their efforts, and put this story up for funding.  In my situation, the 'rewards' offered at various funding levels would be donations of hours to either specific non-profit organizations or as mentoring to individuals.  These would follow up with the funders with information on their progress or with the 'deliverable', perhaps a web page or app.Dell (and other vendors, such as those providing productivity tools or development platforms) might offer to 'sweeten the pot' if certain funding targets are reached.  Some of this, needless to say, would involve shameless promotion.I do contract work at a particular hourly rate - a fully configured laptop might cost in the area of 40 hours of my time at my rate (before tax withholding). It's unlikely that I could do all that much for a non-profit as far as software development in 40 hours - I would point out that such funding would 'be applied to' a project for a non-profit, but unless the project was trivial, it wouldn't be 'complete'. I probably spend 100 to 200 hours a year on mentoring. Many crowdfunding sites now expect the fund seekers to more fully disclose risks and other caveats. In my case at least, my hours would be 'repaid' at something pretty close to 'minimum wage'.

1 Votes | 4 Comments

Categories: Desktops and Laptops, Education, New Product Ideas,

alternative fuel

Jul 28, 2014

1 Vote

Status: Acknowledged

We all know that friction converts kinetic energy to thermal energy.my idea is that can we use some device in the wheels of the vehicle that can use that thermal enerfy in the form of fuel.I KNOW ITS DIFFICULT BUT IT IS NOT IMPOSSIBLE.THANK YOU

1 Votes | 1 Comment

Categories: Environment, IdeaStorm, New Product Ideas,

fully custom alienware 17 and 18

Jul 28, 2014

1 Vote

Status: Acknowledged

we are paying a premium price for our alienware laptops why cant we customize them. they are averitised as fully customizable but are not. i recently ordered a 17 i was forced from a 780m to the r9 m290x since i wanted a laptop with a blu-ray drive under $4k i also wanted to upgrade my cpu but could not... i understand part of why you all do this is so you can ship them faster but what is wrong with doing it like most other gaming companies prebuilt fast ship models or a fully custom option with a slightly longer wait time.. i wanted to replace my 17 already with a 18 infavor of sli/crossfire but you cannot get bluray at all i just dont understand this reasoning do i need to take my buisness back to falcon northwest.

1 Votes | 3 Comments

Categories: Desktops and Laptops, Gaming, Alienware,

Dell XPS 13 Linux Super Key Selection

Jul 27, 2014

2 Votes

Status: Acknowledged

I like to try out different types of operating systems, but I also like the hardware to reflect the OS that it runs. For Windows, this is the standard Windows-style keyboard we all know. Chromebooks have their own keyboards, Macbooks as well. Though it seems like a minor issue, I'd really like to be able to select to have a Linux-style Super Key of some sort. Whether this is the Ubuntu logo, or Tux, just some kind of Linux-appropriate key would be nice to see on the Dell XPS 13 and it would 100% be my first-choice laptop for Linux development. I think best-case would be allowing the selection of multiple different Super Key styles to include everyone (Korora, Ubuntu, Arch, etc.) but I'd understand if this is an unreasonable request, and would in the very least be more than happy to accept an Ubuntu key instead. This laptop was made to work 100% with Ubuntu, I think it only makes sense to go 100% with the design and make it 100% a Linux laptop from a professional computer hardware manufacturer like Dell. Being a go-to for even a single fully-featured Ubuntu laptop completely themed to Ubuntu would set Dell apart from other manufacturers who just recommend purchasing a Windows machine and then installing Ubuntu over it.

2 Votes | 4 Comments

Categories: Desktops and Laptops,

What Dell needs to do right, next generation.

Jul 25, 2014

1 Vote

Status: Acknowledged

I'm a fellow laptop guru. I've done many repairs on all sorts of laptops, but Dell has always had the best build quality of them all. But I've had way too many suggestions that needed to be spat out onto the counter, and taken into consideration by the engineers at Dell.These suggestions are mainly targeted to the inspiron 7000 series, however they can be taken into account for any other series of laptops Dell decides to release in the future.1.) Broadwell processors.When the mobile series of broadwell kicks off on the H97 chipset, I'd really love Dell to do the following things to update their inspiron 7000 series. I'm mostly interested in the 14" since it's smaller than 15.6" but not as small as a 13.3", so I'm able to get work done on it comfortably without having to squint at the display.2.) Replace the hard drive with a SSD, and upgrade the wireless card.To improve battery life on the next generation, I'd like to see the 500 GB hard drive replaced with a 128 or 256 GB SSD.As for an optical driver, we'd all prefer it be left out since discs are not in the eye of the future. Wireless is slightly lacking, with the current, "Wireless N" standard in the current 7000 series. Wireless AC + bluetooth seems like a much better choice, to save more power and a better connection range.3.) Tweak the design. Keyboard placement isn't the greatest.Another thing I really dislike about the Dell 14" 7000, is that the keyboard is placed in the middle of the face plate. This leaves a lot of empty space above the keyboard, which I think is pretty ugly. The 15" for some reason doesn't have this problem, and the keyboard is properly placed.4.) Replace dedicated graphics option with higher end integrated graphics solution.When the higher end integrated graphics comes out for the 5th generation of mobile processors, it would make much more sense to include intel's iris pro graphics instead of a dedicated card. Battery savings would be much higher and performance would be nearly surpassing the current Nvidia GT 750 m in performance. Of course that's a guess since we don't exactly know how the next generation of integrated graphics will perform.5.) Increase the battery capacity. Advertised life is false.On top of that, the 4 cell battery just doesn't cut it for the current line. Battery life is advertised for 9 hours, but in real world situations with wifi enabled and multimedia usage, battery life ends up being less that half of what was advertised. We need a 6 cell, and possibly a 9 cell option. The worst part is the battery is integrated, meaning you can't even upgrade the current 4 cell, making a 6 cell or 9 cell a must.6.) Stealthy black color, instead of silver/grey.The biggest thing that I would like changed to this line for the next generation, is the color. Silver is great and all, but imagine a solid black aluminium machine, with diamond cut edges. I would REALLY love the next generation of 7000 series to be COMPLETELY blacked out, with no grey/silver accents.7.) IGZO Panel? Current panel isn't the greatest.In many reviews, there is some color shifting when tilting the display up or down. Viewing angles aren't that great either, however color is quite nice. The backlight is 300 nit, but only reaches 300 nit when plugged in. Dell, you can do better than this.8.) 16:10 or 16:9. Either way, we need a thinner bottom bezel.You guys have some pretty thick display bezels on some of your laptops. For the alienware laptops, it's so big that it's a deal breaker for me. The 7000 series only has this problem closer to the bottom of the bezel. We're entering the future! Some mobile phones and other laptops are almost completely leaving bezeled designs.9.) Thunderbolt. We gotta see more of this on your laptops.This will enable another display output for the laptop, or faster external storage. It would also open up the ability to make a dock with a graphics card in it, for extra performance for a mobile work station solution! Come on Dell, I bet you can see the possibilities too!10.) Touch sensitive media keys. They look awesome.I'm not sure why these disappeared, and why every laptop manufacturer switched to function keys on the keyboard. The Toshiba A350 showed this feature off, and it gave the laptop more curb appeal and functionality. There's an idea to fill that empty space up top of that middle placed keyboard!11.) Backlit logo using display's backlight.Apple does this. Most laptop manufacturers know about this. Why don't they do it? It costs next to nothing to throw it in since it only requires a cut out and acrylic insert on the back display panel. Wouldn't you love to see a glowing white dell logo on a black aluminium, diamond cut, stealthy machine? You engineers must be drooling by now! What are you waiting on? 12.) Where did the speaker grills go?Why compromise sound for design when you can have both? The razer blade 14 demonstrates this very well. Don't get me wrong, minimalistic laptops look awesome. But we've gotten to the point where it's too bare, and features have been left behind for design. Breath the life back into your laptops Dell! Get your game on!Anyways, that's my little rant and I really hope the engineers at Dell take this seriously. If you are a fellow forum/idea reader, it would be amazing if this entire suggestion list was seen and taken into consideration. Promote this post as much as you can, and help me get Dells attention. If you have some more ideas, I might add them onto here!~ Thanks!

1 Votes | 1 Comment

Categories: Desktops and Laptops,

Better design for the Alienware page

Jul 25, 2014

2 Votes

Status: Acknowledged

 The homepage is perfect. The rest is not. Let's start with the Laptops and Desktops' section. It starts well, but the gallery button(s) should be changed; as there are 5 miniatures, people think that those are the only five pictures. replace them with a single miniature or a "gallery" icon. but not that small, please, and add a lot of new pictures from closer angles (this applies for the X51, Aurora, 14, 17 and 18). Then, I don't know if it's just me, but the video doesn't work. I click the video, the gallery pops out at the 11/11 (for example, the X51 gallery has 10 pics and then one video) and there's nothing but a black square and the audio. Seriously? The "build yours" section. Add a video to the "Features and Design" part. Many people will get to the Aurora (for example) with a link in a message from a friend: -Dude look at this computer, it's a beast! http://www.dell.com/ca/p/alienware-aurora-r4/pd.aspx-So they didn't watch the video which is in the previous page that says Desktops. Make a map picture that labels every port, macro or special point of the system (like the pictures at the beginning but more complete). It NEEDS the "Home button".It's at the previous sections as a little white alien head but it's not in any of the "build yours" section! But you can still see a little home button that takes you to the Dell homepage, not to the Alienware homepage. This also happens with this:  Home & Home Office> Laptops & Notebooks> Alienware> Alienware 17> Alienware 17 LaptopNone of those buttons takes you to the previous pages, it takes you to dell's page, which I found confusing at first. The "Gearshop" section. It talks by itself. Just compare. Click the button "Learn more" below the Headset or the carrying cases and then click the one below the Tactx mouse and keyboard. You will see what needs to be improved.  And the last little issue, is that when you have the little white sign which says "Chat with Dell now" you can scroll horizontally forever. lol. I think that's it.  

2 Votes | 1 Comment

Categories: Dell Web Site, Alienware,

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