IdeaStorm
Over 18,901 ideas submitted. 740,916+ votes. 97,840+ comments. 531+ ideas implemented.
Comments Page (1 of 11)
Alienware: Enhanced / Customizable Fan Control
It would be great to see user customization for fan controls offered in the Alienware Command Center. Please consider this in an updated version of AWCC, as it would be greatly appreciated. This would eliminate the need for customers to use third-party utilities such as HWiNFO64 for this purpose. Some of the competitors offer this feature and this would be an added-value enhancement for Alienware customers, especially the Alienware laptop owners.
Categories: Desktops and Laptops, Software, Alienware,
Better screen apect ration for future precision
May 21, 2013
2 Votes
Status: Acknowledged
For professional users, provide an option to get 16:10 format or 3:2 for the screen.What matter for us is high quality screen, excellent led backlight with decent physical _height_ because we program, design, use office suite and very little video.I'm not speaking of pixel resolution BUT physical aspect ration.I have a m4400 upgraded with an SSD and I'm just hoping not to need to buy a mac book pro just because they provide laptop with good aspect ratio for WORK...
Categories: Desktops and Laptops, New Product Ideas,
Improved cooling system in gaming laptops...
May 17, 2013
3 Votes
Status: Acknowledged
Ok so some let's say top gaming laptops can have liquid cooling system which efficiently could be much better than air one so processor/main board/graphic card could be overclocked more without risking overheat... This should include small tank/processor, graphic card and main board should be built in water slide and some small fan to push heat that cooling liquid absorbed. I don't tell that will be cheap system and only for laptop 15,6 or bigger...Gaming laptops aren't being bought by beginners so completion fluids shouldn't be hard. Only laptop should has soft that power off laptop if cooling liquid is below critical level to prevent damage, also it should remind to fill tank.Sorry for my language but I'm not from English speaking country.
Categories: Desktops and Laptops, Gaming, New Product Ideas,
Dell Lost Money.....duh!
May 17, 2013
3 Votes
Status: Acknowledged
If Dell would bring support back to the USA they would probably save what customers they have left! After the last go round with someone on the other side of the world that spoke very poor English and with the listening skills of a 3 year old I swore this would be my last Dell. You would have thought Dell would have learned something from Compaq when their extremely poor customer service drove them out of business and HP...which way back when they had excellent US based customer service...bought them... Compaq... for pennies on the dollar. I don't understand why companies like Dell and HP can't understand we as consumers have other options.I now have my computers for work built by a local mom and pop shop that really cares about their customers and will build to my specs. Heck...they even built me a computer with XP on it because some of my older and better graphic programs will not run on anything higher. I don't think there's any of the computer companies left that has US support! These farmed out labor camps over seas couldn't care less how they treat the customer. Set aside the culture differences.. there is no loyalty to the company. The fact that a US company can not phone monitor customer service agents in India will be the demise of many companies .... computer or what ever.So if Dell wants to get back on top they need to bring Customer Service back to the US...plain and simple.
Categories: Service and Support,
Ability to purchase small replacement pieces (Laptop Keys) for laptops directly from Dell.
May 22, 2013
1 Vote
Status: New
Recently a key broke off from my fairly new laptop. The warranty had just expired days earlier. I was shocked when I called the dell service desk, and they said the only option would be to send in my laptop and spend $170 for a replacement keyboard. I had done research before I called, and found websites that sold the keys (Keys, the plastic support piece, and the rubber cup) for around $4. When I told the Dell rep that I was going to peruse this other website for the replacement piece, he got angry and said "There is no website in the world that you can buy individual laptop keys from". I ordered the key, and it came a few days later. Worked like a charm. I find it hard to believe that it is impossible to buy the laptop keys from dell. I understand that older models would not be available. I would have much rather purchased this from dell, over some random website. In the end, this website came through like a champ, and I came away with a sour experience with dell.
Categories: Accessories (Keyboards, etc.), Dell Web Site, Service and Support,
Power over Ethernet (poe) for the RJ45 jack
May 22, 2013
1 Vote
Status: Acknowledged
Would be great if we could somehow implement a POE jack into the existing RJ45 plug.I spent alot of time playing around with IP camera's and wireless radio equipment - testing and configuring. normally requiring access to a 240v power plug just to power up a device in 12~24v capacity, im sure it wouldnt cost much and be a great way to market your product above the competition!Alot of devices are being powered by ethernet these days, from IP camera's to weatherstationsthanks,
Categories: Advertising and Marketing, Dell Community, IdeaStorm,
Use better CPU coolers in Dell desktops
May 22, 2013
1 Vote
Status: Acknowledged
As a owner of a Dell Inspiron 530s SFF system I got secondhand, I opened it to clean the dust and noticed how small the CPU cooler is, and needless to say I was shocked being it can handle a much larger CPU cooler, despite being a SFF system. There is wasted room in this and many other Dell systems like it where a better CPU cooler can be used, but isn't done. I have also seen this done on the BTX Dells where they use a puny heatsink in a huge CPU cooling shroud and it leaks more air then it cools. This is rediculous on so many levels, it's not even funny. I would like to see Dell use better CPU coolers then they do now. I find it sad the CPU cooler from a 2007 Barebone PC that fits in this system is much better then the factory one. I should not have had to replce my CPU cooler to get better tempatures for the CPU. I also used much better thermal paste then Dell, which made a huge difference compared to the stock material too.
Categories: Desktops and Laptops, New Product Ideas, Storm Session Topics,
XPS 14 or 15 that is touch
Apr 30, 2013
5 Votes
Status: Acknowledged
the XPS is a great laptop, but why is it not touch.I wanna buy one, but what is Windows 8 usefull for without touchscreen?I bet this one is not just a nice feature - but rather everyone will like that! :)
Categories: Desktops and Laptops, New Product Ideas,
Stay Away! Dude it's a Dell
May 17, 2013
2 Votes
Status: Acknowledged
I returned a laptop less than a year old for repair. The repair technician claimed the laptop was returned damaged. The service rep said it was either dropped, pierced or had something spilled on it. I would like to attest that none of the above was true. I received the computer from the employee I personally inspected and tested the computer. I tested it to be certain the RAM cards were not broken, and that the power cord or battery was not the problem. I then packed it up about three weeks ago and sent it to Dell (in the prepaid Dell box) fully expecting to have it back and in operation in about 10 days. But what ensued were about ten phone calls varying in length from five minutes to about 45 minutes (one at 5:30 AM) with a variety of service reps whose favorite line was “I understand how you are feeling”. They seem all like decent people but it appeared no one was communicating with each other because I got the same story every time. “It’s not covered by warranty because the computer was dropped.” This is what has been finally landed on after first not knowing initially if it was result of a spill or the casing pierced or it was dropped. Again it was not dropped spilled on or pierced. On principle I could not say it was when it was not. Persistently I kept up the communication and finally spoke with a Dell rep in the Philippines. After being on hold for ten minutes, hHe said it would be repaired and returned. When I hung up we had a minor celebration at the office but when it was returned it was not repaired but it was damaged. The hinge was now cracked and Dell now insists that’s the way we shipped it. Finally the escalation rep agreed to check with DEPOT (whatever that is) to find out if it was damaged in transit. Its hard for me to expect a favorable outcome.So beware I would not wish this experience on my worst enemy! So my idea is to treat the cust0mer with respect. The worst things you can do to any one is to ignore and stonewall them.So my idea is to treat the cutomer respectlfully by being responsive. Get rid of the on hold quagmire. Work on defragmenting your internal communication and enpower your reps to be able to make decisions. Lastly try to remember not everyone lives in the central time zone.
Categories: Desktops and Laptops, Service and Support, Small Business,
Bring Back 16:10 Display to Precision Mobile Workstation and Bring Back Orange Color to Covet Edition
Nov 17, 2012
5 Votes
Status: Acknowledged
I have a Precision M6400 Covet and was looking forward to upgrading one day, and was dismayed that the M6600 became a 16:9 aspect ratio form factor, reducing the resolution to 1080, versus 1920 x 1200. Business users like to/need to have the highest resolution possible, and in a high-end machine like the Precision M6X00, this was almost di rigeur--we pay the premium and we want and expect the max. I don't understand the reasoning for taking it down to 16:9 except for cutting costs. The higher resolution is better for CAD, and spreadsheets, coding, and many other applications where the vertical space is important. Not many such owners use their Precision workstations to watch movies--which was the reason often cited for swtiching to 16:9. Let that be for regular home and consumer laptops, but a business laptop, especially a premium one, should retain the higher resolution, for usable workspace. There are a lot of 16:9 alternatives, and the 16:10 was a very attractive feature of the M6400 and M6500--and made it unique and distinctive. Why the change? The are quite a few of us who still lament the demise of 4:3, who find the boxier screen more suitable for serious business use, and with 16:10, at least it was still possible to get to 1200. So please bring it back.Another issue is the change of the Covet edition's color to red as opposed to Orange. The Covet in Orange was awesome, and distinctive--and the Covet was meant to be distinctive and to stand out. Orange is a distinctive color--look around you at all the products that use Orange to stand out. For instance, just look at the Home Depot logo--why is it orange rather than red? Look at mosquito spray Off--color of the cap is Orange, look around. Orange is the preferred distinctive stand out color. It is macho, distinctive and not "girly"--lipstick is red.Please bring back the 16:10 aspect ratio to make this a serious business machine, and if Dell wants the Covet to mean what it was suppose to mean--unique and the absolute ultimate, bring back the orange color. These changes do not make sense. When the change was made on the M6600, there were comments about the reduced aspect ratio. Precision workstation buyers are not looking for compromise solutions and cheap alternatives. We pay a premium and want the max. If it ain't broke, don't fix it. The M6400 and M6500 had good reviews, and no one complained about the resolution, but rather lauded it.
Categories: Desktops and Laptops, Small Business,