IdeaStorm
Over 18,905 ideas submitted. 740,930+ votes. 97,844+ comments. 531+ ideas implemented.
Comments Page (1 of 11)
High-gamut or IPS Matte screens
May 23, 2013
7 Votes
Status: Acknowledged
It would be nice if Alienware offered higher-gamut or IPS matte screens. Many potential customers require the GPU power of an Alienware and use their laptops outside or for professional work. Alienware's competitors offer high-quality matte screens, and such screens are already available for Dell's XPS and Precision models. Good anti-glare screens would remove the need for customers to create costly, risky modifications to replace the glossy LCD or remove the plexiglass above. Even if Alienware offered matte screens as optional upgrades to the glossy panels now available, the option would provide much additional value for Alienware laptops.
Alienware: Enhanced / Customizable Fan Control
It would be great to see user customization for fan controls offered in the Alienware Command Center. Please consider this in an updated version of AWCC, as it would be greatly appreciated. This would eliminate the need for customers to use third-party utilities such as HWiNFO64 for this purpose. Some of the competitors offer this feature and this would be an added-value enhancement for Alienware customers, especially the Alienware laptop owners.
Categories: Desktops and Laptops, Software, Alienware,
Ability to purchase small replacement pieces (Laptop Keys) for laptops directly from Dell.
May 22, 2013
2 Votes
Status: Acknowledged
Recently a key broke off from my fairly new laptop. The warranty had just expired days earlier. I was shocked when I called the dell service desk, and they said the only option would be to send in my laptop and spend $170 for a replacement keyboard. I had done research before I called, and found websites that sold the keys (Keys, the plastic support piece, and the rubber cup) for around $4. When I told the Dell rep that I was going to peruse this other website for the replacement piece, he got angry and said "There is no website in the world that you can buy individual laptop keys from". I ordered the key, and it came a few days later. Worked like a charm.I find it hard to believe that it is impossible to buy the laptop keys from dell. I understand that older models would not be available. I would have much rather purchased this from dell, over some random website. In the end, this website came through like a champ, and I came away with a sour experience with dell.
Categories: Accessories (Keyboards, etc.), Dell Web Site, Service and Support,
Can Dell please come up with a bigger and more powerful version of the XPS12 Ultrabook?
May 23, 2013
2 Votes
Status: Acknowledged
The flip design is an awesome idea. However, I would like a bigger screen. Why does a tablet have to be so small? Please make one of these with a 15" or bigger screen with more power and memory - and I will buy 3 of them: 1 for each of my student children and one for my wife and I. Beef it up! Please, please, please!
Categories: IdeaStorm, New Product Ideas,
Power over Ethernet (poe) for the RJ45 jack
May 22, 2013
2 Votes
Status: Acknowledged
Would be great if we could somehow implement a POE jack into the existing RJ45 plug.I spent alot of time playing around with IP camera's and wireless radio equipment - testing and configuring. normally requiring access to a 240v power plug just to power up a device in 12~24v capacity, im sure it wouldnt cost much and be a great way to market your product above the competition!Alot of devices are being powered by ethernet these days, from IP camera's to weatherstationsthanks,
Categories: Accessories (Keyboards, etc.), Desktops and Laptops,
Better screen apect ration for future precision
May 21, 2013
2 Votes
Status: Acknowledged
For professional users, provide an option to get 16:10 format or 3:2 for the screen.What matter for us is high quality screen, excellent led backlight with decent physical _height_ because we program, design, use office suite and very little video.I'm not speaking of pixel resolution BUT physical aspect ration.I have a m4400 upgraded with an SSD and I'm just hoping not to need to buy a mac book pro just because they provide laptop with good aspect ratio for WORK...
Categories: Desktops and Laptops, New Product Ideas, Small Business,
Improved cooling system in gaming laptops...
May 17, 2013
3 Votes
Status: Acknowledged
Ok so some let's say top gaming laptops can have liquid cooling system which efficiently could be much better than air one so processor/main board/graphic card could be overclocked more without risking overheat... This should include small tank/processor, graphic card and main board should be built in water slide and some small fan to push heat that cooling liquid absorbed. I don't tell that will be cheap system and only for laptop 15,6 or bigger...Gaming laptops aren't being bought by beginners so completion fluids shouldn't be hard. Only laptop should has soft that power off laptop if cooling liquid is below critical level to prevent damage, also it should remind to fill tank.Sorry for my language but I'm not from English speaking country.
Categories: Desktops and Laptops, Gaming, New Product Ideas,
Clarify Original Configuration Parts List
May 23, 2013
1 Vote
Status: Acknowledged
I'm a long time Dell tech, and having recently retired, I've got a small business buying up broken Dell machines andrepairing/refurb'ing, putting Linux on them and reselling.. I specialize in D-series Latitudes and especially look for oneson Craigslist/eBay with the Nvidia video options. My suggestion is to PLEASE PLEASE PLEASE clarify the "system configuration/original configuration" parts list. Currently, reading it, is like trying to read swahili. Since I request the service tag from the selller prior to buying the broken system, I use it to *try* to determine the original configuration of the machine, ie: video adapter, hard drive size, etc... I'm sure Dell employees understand all of the abbrieviations used in the parts list, but the rest of us do not.....
Categories: Dell Web Site, Service and Support,
Shad-pad, a new type of computer interface
May 23, 2013
1 Vote
Status: Acknowledged
A new kind of computer interface, combining advantages of a computer mouse, a touchpad and a touch screen.Introduction - current state and proposed solutionThe advantages of touch screens are commonly known and include, inter alia, simplicity and comfort of use. However, such screens are at the same time not free from defects. These include above all provoking painful fatigue of the operator’s hand, especially when the display is situated in the position close to vertical, which is common while working on a notebook PC for instance (so-called gorilla arm). Another drawback is the very limited precision of pointing caused by relatively big sizes of human fingers. Also, this type of interface results in fingering the screen of the computer device and making it opaque.The possibility of working with a hand resting on a basis / mouse and greater precision are the main merits of a computer mouse. But yet, the necessity to move the whole device as well as the pointing system’s incompatibility with the spreading prevalence of the touch technique (e.g. Windows 8) are on the minus side.By contrast, although a touchpad eliminates the necessity to move the whole device, its week point is - like in a mouse - the limited compatibility with the touch technology.Generally speaking, the touch technique is being widely implemented as the most intuitive and comfortable. On the other hand it is not fully functional in certain situations.The proposed device is supposed to eliminate these shortcomings. It introduces a new quality in non-keyboard computer handling. The interface combines the feature of a computer mouse, that makes it possible to work with a hand supported by a basis, with the feature of a touch screen, which is the possibility to point with fingers; it also brings additional benefits such as no need to move the whole hand (just the fingers) and the more accurate - than in touch display - pointing. The system of precise pointing has been named the “virtual finger”.Device description and principle of operationThe device is a kind of a “sensor” in the shape of a flat plate with applicable software. It is used for “scanning” the movements of the operator’s fingers, wireless “transmitting” of the movements to the computer system, their visualization on the screen, and for activating the right action after touching the surface of the device (called “sensory surface” hereinafter). The device recognizes and follows the movement of the fingers above the “sensory surface” starting with certain boundary distance and transmits it to the computer display in the form called “shadow” hereinafter.While bringing one or a few fingers at the sufficient distance to the device (shorter than 3 cm), a “shadow” / “shadows” of the finger / fingers appear on the screen.Bringing the fingers closer to the sensory surface diminishes the circumferences of the “shadows” and increases their intensity (concurrently the “shadows” remain translucent, so that the icons under them are still visible).At the last stage of pointing an even more distinct pointer emerges (e.g. index finger icon).When the operator finally touches the “sensory surface” of the device, it reacts as if there was a click on the mouse.The proposed name of the device: “shad-pad” (from shadow pad).
Categories: IdeaStorm, New Product Ideas, Storm Session Topics,
Dell Lost Money.....duh!
May 17, 2013
3 Votes
Status: Acknowledged
If Dell would bring support back to the USA they would probably save what customers they have left! After the last go round with someone on the other side of the world that spoke very poor English and with the listening skills of a 3 year old I swore this would be my last Dell. You would have thought Dell would have learned something from Compaq when their extremely poor customer service drove them out of business and HP...which way back when they had excellent US based customer service...bought them... Compaq... for pennies on the dollar. I don't understand why companies like Dell and HP can't understand we as consumers have other options.I now have my computers for work built by a local mom and pop shop that really cares about their customers and will build to my specs. Heck...they even built me a computer with XP on it because some of my older and better graphic programs will not run on anything higher. I don't think there's any of the computer companies left that has US support! These farmed out labor camps over seas couldn't care less how they treat the customer. Set aside the culture differences.. there is no loyalty to the company. The fact that a US company can not phone monitor customer service agents in India will be the demise of many companies .... computer or what ever.So if Dell wants to get back on top they need to bring Customer Service back to the US...plain and simple.
Categories: Service and Support,