It would be great to see user customization for fan controls offered in the Alienware Command Center. Please consider this in an updated version of AWCC, as it would be greatly appreciated. This would eliminate the need for customers to use third-party utilities such as HWiNFO64 for this purpose. Some of the competitors offer this feature and this would be an added-value enhancement for Alienware customers, especially the Alienware laptop owners.
Ok so some let's say top gaming laptops can have liquid cooling system which efficiently could be much better than air one so processor/main board/graphic card could be overclocked more without risking overheat... This should include small tank/processor, graphic card and main board should be built in water slide and some small fan to push heat that cooling liquid absorbed. I don't tell that will be cheap system and only for laptop 15,6 or bigger...Gaming laptops aren't being bought by beginners so completion fluids shouldn't be hard. Only laptop should has soft that power off laptop if cooling liquid is below critical level to prevent damage, also it should remind to fill tank.Sorry for my language but I'm not from English speaking country.
If Dell would bring support back to the USA they would probably save what customers they have left! After the last go round with someone on the other side of the world that spoke very poor English and with the listening skills of a 3 year old I swore this would be my last Dell. You would have thought Dell would have learned something from Compaq when their extremely poor customer service drove them out of business and HP...which way back when they had excellent US based customer service...bought them... Compaq... for pennies on the dollar. I don't understand why companies like Dell and HP can't understand we as consumers have other options.I now have my computers for work built by a local mom and pop shop that really cares about their customers and will build to my specs. Heck...they even built me a computer with XP on it because some of my older and better graphic programs will not run on anything higher. I don't think there's any of the computer companies left that has US support! These farmed out labor camps over seas couldn't care less how they treat the customer. Set aside the culture differences.. there is no loyalty to the company. The fact that a US company can not phone monitor customer service agents in India will be the demise of many companies .... computer or what ever.So if Dell wants to get back on top they need to bring Customer Service back to the US...plain and simple.
Categories: Service and Support,
the XPS is a great laptop, but why is it not touch.I wanna buy one, but what is Windows 8 usefull for without touchscreen?I bet this one is not just a nice feature - but rather everyone will like that! :)
I returned a laptop less than a year old for repair. The repair technician claimed the laptop was returned damaged. The service rep said it was either dropped, pierced or had something spilled on it. I would like to attest that none of the above was true. I received the computer from the employee I personally inspected and tested the computer. I tested it to be certain the RAM cards were not broken, and that the power cord or battery was not the problem. I then packed it up about three weeks ago and sent it to Dell (in the prepaid Dell box) fully expecting to have it back and in operation in about 10 days. But what ensued were about ten phone calls varying in length from five minutes to about 45 minutes (one at 5:30 AM) with a variety of service reps whose favorite line was “I understand how you are feeling”. They seem all like decent people but it appeared no one was communicating with each other because I got the same story every time. “It’s not covered by warranty because the computer was dropped.” This is what has been finally landed on after first not knowing initially if it was result of a spill or the casing pierced or it was dropped. Again it was not dropped spilled on or pierced. On principle I could not say it was when it was not. Persistently I kept up the communication and finally spoke with a Dell rep in the Philippines. After being on hold for ten minutes, hHe said it would be repaired and returned. When I hung up we had a minor celebration at the office but when it was returned it was not repaired but it was damaged. The hinge was now cracked and Dell now insists that’s the way we shipped it. Finally the escalation rep agreed to check with DEPOT (whatever that is) to find out if it was damaged in transit. Its hard for me to expect a favorable outcome.So beware I would not wish this experience on my worst enemy! So my idea is to treat the cust0mer with respect. The worst things you can do to any one is to ignore and stonewall them.So my idea is to treat the cutomer respectlfully by being responsive. Get rid of the on hold quagmire. Work on defragmenting your internal communication and enpower your reps to be able to make decisions. Lastly try to remember not everyone lives in the central time zone.
Bring Back 16:10 Display to Precision Mobile Workstation and Bring Back Orange Color to Covet Edition
I have a Precision M6400 Covet and was looking forward to upgrading one day, and was dismayed that the M6600 became a 16:9 aspect ratio form factor, reducing the resolution to 1080, versus 1920 x 1200. Business users like to/need to have the highest resolution possible, and in a high-end machine like the Precision M6X00, this was almost di rigeur--we pay the premium and we want and expect the max. I don't understand the reasoning for taking it down to 16:9 except for cutting costs. The higher resolution is better for CAD, and spreadsheets, coding, and many other applications where the vertical space is important. Not many such owners use their Precision workstations to watch movies--which was the reason often cited for swtiching to 16:9. Let that be for regular home and consumer laptops, but a business laptop, especially a premium one, should retain the higher resolution, for usable workspace. There are a lot of 16:9 alternatives, and the 16:10 was a very attractive feature of the M6400 and M6500--and made it unique and distinctive. Why the change? The are quite a few of us who still lament the demise of 4:3, who find the boxier screen more suitable for serious business use, and with 16:10, at least it was still possible to get to 1200. So please bring it back.Another issue is the change of the Covet edition's color to red as opposed to Orange. The Covet in Orange was awesome, and distinctive--and the Covet was meant to be distinctive and to stand out. Orange is a distinctive color--look around you at all the products that use Orange to stand out. For instance, just look at the Home Depot logo--why is it orange rather than red? Look at mosquito spray Off--color of the cap is Orange, look around. Orange is the preferred distinctive stand out color. It is macho, distinctive and not "girly"--lipstick is red.Please bring back the 16:10 aspect ratio to make this a serious business machine, and if Dell wants the Covet to mean what it was suppose to mean--unique and the absolute ultimate, bring back the orange color. These changes do not make sense. When the change was made on the M6600, there were comments about the reduced aspect ratio. Precision workstation buyers are not looking for compromise solutions and cheap alternatives. We pay a premium and want the max. If it ain't broke, don't fix it. The M6400 and M6500 had good reviews, and no one complained about the resolution, but rather lauded it.
Why Dell does not listen? The biggest flaw to their M6600 and M6700 precision mobile workstations is the lack of the 16:10 1920 x 1200 display of the two previous models. That is/was a bad decision.
Categories: Desktops and Laptops,
For professional users, provide an option to get 16:10 format or 3:2 for the screen. What matter for us is high quality screen, excellent led backlight with decent physical _height_ because we program, design, use office suite and very little video. I'm not speaking of pixel resolution BUT physical aspect ration. I have a m4400 upgraded with an SSD and I'm just hoping not to need to buy a mac book pro just because they provide laptop with good aspect ratio for WORK...
This looks like a very good idea, you should put this on all laptops/computers, though make sure it can filter out background noise and succesfully recognise everything you say, whatever accent you have or however fast/slow/slurred you are, as some voice-recognition technology is just terrible for doing those simple tasks, and can get "worse hearing" over time.
Alright we all know how we have to have to run are software and and other things that are important to are computer that makes the computer run well that takes out of are full captiablity of ram and proceesors but if had two rams and processors we could maximize are performance so one processor is ruming the important task are other one is running are programs such as gaming and programs and it not take away from the full capitablity of the processors.nd next we will talk about the whole ram thing ram is really critical when it come to gaming and hardcore computing and so if we just added one for the for the real computer it just going to help bring out the capitablty are ram has.