IdeaStorm
Over 18,906 ideas submitted. 740,941+ votes. 97,853+ comments. 531+ ideas implemented.
Clarify Original Configuration Parts List
May 23, 2013
2 Votes
Status: Acknowledged
I'm a long time Dell tech, and having recently retired, I've got a small business buying up broken Dell machines andrepairing/refurb'ing, putting Linux on them and reselling.. I specialize in D-series Latitudes and especially look for oneson Craigslist/eBay with the Nvidia video options. My suggestion is to PLEASE PLEASE PLEASE clarify the "system configuration/original configuration" parts list. Currently, reading it, is like trying to read swahili. Since I request the service tag from the selller prior to buying the broken system, I use it to *try* to determine the original configuration of the machine, ie: video adapter, hard drive size, etc... I'm sure Dell employees understand all of the abbrieviations used in the parts list, but the rest of us do not.....
Categories: Dell Web Site, Service and Support,
Ability to purchase small replacement pieces (Laptop Keys) for laptops directly from Dell.
May 22, 2013
2 Votes
Status: Acknowledged
Recently a key broke off from my fairly new laptop. The warranty had just expired days earlier. I was shocked when I called the dell service desk, and they said the only option would be to send in my laptop and spend $170 for a replacement keyboard. I had done research before I called, and found websites that sold the keys (Keys, the plastic support piece, and the rubber cup) for around $4. When I told the Dell rep that I was going to peruse this other website for the replacement piece, he got angry and said "There is no website in the world that you can buy individual laptop keys from". I ordered the key, and it came a few days later. Worked like a charm.I find it hard to believe that it is impossible to buy the laptop keys from dell. I understand that older models would not be available. I would have much rather purchased this from dell, over some random website. In the end, this website came through like a champ, and I came away with a sour experience with dell.
Categories: Accessories (Keyboards, etc.), Dell Web Site, Service and Support,