IdeaStorm
Over 18,895 ideas submitted. 740,907+ votes. 97,831+ comments. 531+ ideas implemented.
Comments Page (1 of 11)
Alienware: Enhanced / Customizable Fan Control
It would be great to see user customization for fan controls offered in the Alienware Command Center. Please consider this in an updated version of AWCC, as it would be greatly appreciated. This would eliminate the need for customers to use third-party utilities such as HWiNFO64 for this purpose. Some of the competitors offer this feature and this would be an added-value enhancement for Alienware customers, especially the Alienware laptop owners.
Categories: Desktops and Laptops, Software, Alienware,
Improved cooling system in gaming laptops...
May 17, 2013
3 Votes
Status: Acknowledged
Ok so some let's say top gaming laptops can have liquid cooling system which efficiently could be much better than air one so processor/main board/graphic card could be overclocked more without risking overheat... This should include small tank/processor, graphic card and main board should be built in water slide and some small fan to push heat that cooling liquid absorbed. I don't tell that will be cheap system and only for laptop 15,6 or bigger...Gaming laptops aren't being bought by beginners so completion fluids shouldn't be hard. Only laptop should has soft that power off laptop if cooling liquid is below critical level to prevent damage, also it should remind to fill tank.Sorry for my language but I'm not from English speaking country.
Categories: Desktops and Laptops, Gaming, New Product Ideas,
Dell Lost Money.....duh!
May 17, 2013
3 Votes
Status: Acknowledged
If Dell would bring support back to the USA they would probably save what customers they have left! After the last go round with someone on the other side of the world that spoke very poor English and with the listening skills of a 3 year old I swore this would be my last Dell. You would have thought Dell would have learned something from Compaq when their extremely poor customer service drove them out of business and HP...which way back when they had excellent US based customer service...bought them... Compaq... for pennies on the dollar. I don't understand why companies like Dell and HP can't understand we as consumers have other options.I now have my computers for work built by a local mom and pop shop that really cares about their customers and will build to my specs. Heck...they even built me a computer with XP on it because some of my older and better graphic programs will not run on anything higher. I don't think there's any of the computer companies left that has US support! These farmed out labor camps over seas couldn't care less how they treat the customer. Set aside the culture differences.. there is no loyalty to the company. The fact that a US company can not phone monitor customer service agents in India will be the demise of many companies .... computer or what ever.So if Dell wants to get back on top they need to bring Customer Service back to the US...plain and simple.
Categories: Service and Support,
XPS 14 or 15 that is touch
Apr 30, 2013
5 Votes
Status: Acknowledged
the XPS is a great laptop, but why is it not touch.I wanna buy one, but what is Windows 8 usefull for without touchscreen?I bet this one is not just a nice feature - but rather everyone will like that! :)
Categories: Desktops and Laptops, New Product Ideas,
Stay Away! Dude it's a Dell
May 17, 2013
2 Votes
Status: Acknowledged
I returned a laptop less than a year old for repair. The repair technician claimed the laptop was returned damaged. The service rep said it was either dropped, pierced or had something spilled on it. I would like to attest that none of the above was true. I received the computer from the employee I personally inspected and tested the computer. I tested it to be certain the RAM cards were not broken, and that the power cord or battery was not the problem. I then packed it up about three weeks ago and sent it to Dell (in the prepaid Dell box) fully expecting to have it back and in operation in about 10 days. But what ensued were about ten phone calls varying in length from five minutes to about 45 minutes (one at 5:30 AM) with a variety of service reps whose favorite line was “I understand how you are feeling”. They seem all like decent people but it appeared no one was communicating with each other because I got the same story every time. “It’s not covered by warranty because the computer was dropped.” This is what has been finally landed on after first not knowing initially if it was result of a spill or the casing pierced or it was dropped. Again it was not dropped spilled on or pierced. On principle I could not say it was when it was not. Persistently I kept up the communication and finally spoke with a Dell rep in the Philippines. After being on hold for ten minutes, hHe said it would be repaired and returned. When I hung up we had a minor celebration at the office but when it was returned it was not repaired but it was damaged. The hinge was now cracked and Dell now insists that’s the way we shipped it. Finally the escalation rep agreed to check with DEPOT (whatever that is) to find out if it was damaged in transit. Its hard for me to expect a favorable outcome.So beware I would not wish this experience on my worst enemy! So my idea is to treat the cust0mer with respect. The worst things you can do to any one is to ignore and stonewall them.So my idea is to treat the cutomer respectlfully by being responsive. Get rid of the on hold quagmire. Work on defragmenting your internal communication and enpower your reps to be able to make decisions. Lastly try to remember not everyone lives in the central time zone.
Categories: Desktops and Laptops, Service and Support, Small Business,
looks good, sounds good
May 16, 2013
2 Votes
Status: Acknowledged
This looks like a very good idea, you should put this on all laptops/computers, though make sure it can filter out background noise and succesfully recognise everything you say, whatever accent you have or however fast/slow/slurred you are, as some voice-recognition technology is just terrible for doing those simple tasks, and can get "worse hearing" over time.
Categories: Desktops and Laptops, New Product Ideas,
Two Processors Two rams
May 12, 2013
3 Votes
Status: Acknowledged
Alright we all know how we have to have to run are software and and other things that are important to are computer that makes the computer run well that takes out of are full captiablity of ram and proceesors but if had two rams and processors we could maximize are performance so one processor is ruming the important task are other one is running are programs such as gaming and programs and it not take away from the full capitablity of the processors.nd next we will talk about the whole ram thing ram is really critical when it come to gaming and hardcore computing and so if we just added one for the for the real computer it just going to help bring out the capitablty are ram has.
Categories: Desktops and Laptops, Operating Systems,
[Alienware] [M17x r3] NVidia 680M Compatibility with 3D Controller
Jul 18, 2012
42 Votes
Status: Under Review
The Alienware M17x r3's 3D controller will not allow the user to install an NVidia 680M into the machine and still be able to push 3D on the system. The problem appears to be that the M17x r3 BIOS doesn't contain the certificate needed to validate the 680M is a card that is able to push 3D. Dell/Alienware should make the additions to the BIOS for the M17x r3 to allow this newer GPU to push 3D in the system. Additionally, the new fixes released today (7.18.12) inside of the A05 M17x r4 BIOS regarding the GPU boost technology should also be included in this BIOS update for the M17x r3.By adding these two simple features to the M17x r3 BIOS, Dell/Alienware is enabling a considerable amount of individuals to purchase more hardware and help ensure long-lasting customer satisfaction.Status Update: This idea is now Under Review. Please be patient as we will be limited in what information we can share during this process.
Categories: Desktops and Laptops, Gaming, Alienware,
Made available for all product ranges
I have more an recommendation based on my own, personal observations...As a user of one of Nuance's Dragon suites, I have to come to realise how useful they actually are to you if you have a disability. The software can be used for dictation, translation and transcribing purposes, which is really good if you're not very able to perform lots of handwriting. From a business standpoint, it is also for someone who is performing videoconferencing with teams, where users in different parts of the world need to hear it in their own language.Basically my suggestion is this should not be restricted to a specific product line; instead supply the beta and then offer a discount through Dell depending whether they are a Home, Business or Enterprise user.
Alienware m11x r4 plz
May 19, 2013
1 Vote
Status: Acknowledged
dell/alienware please make the alienware m11x r4 many people want it back and you can bring people who liked the m11x back and gat more money also ypo can make it have the intel haswell a hd screen dual cooling fans for less noise heat and consumer satisfaction also make it have the optinon to choose windows 7 or 8 because many people dont like windows 8 also if you can make it have a reasonable price like 900-1000 also improve the video card to nvidia 780m if you can so please bring it back many people will apriciate it so plaese make it
Categories: Desktops and Laptops, Alienware,