IdeaStorm
Over 18,907 ideas submitted. 740,943+ votes. 97,856+ comments. 531+ ideas implemented.
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Windows 8 Reinstallation Media Request and Download Link [Revised]
Dell should force Microsoft to provide a direct link to a Windows 8 .iso that is available free of charge for everyone. Microsofts current online distribution mechanism for Windows 8 is awful. It firstly requires the user to have a functional previous version of Windows installed. Next it does not allow the user to select 32 bit or 64 bit only downloading setup files which correspond to the bit of the previous version of WIndows. Finally it requires the user to pay for an additional product key. It should be noted that users already have a product key with preinstalled Windows 8 but it is hidden within the system's BIOS. They cannot use this product key to download a Windows 8 .iso. Right now everything is downloadable except for Windows which is required to run everything else Dell have available to download. The .iso would allow users to download everything they require for clean installation of Windows which is necessary to resolve many software issues including complete corruption of the Operating System due to Viruses/Malware and also allow users to get back on their feet after common hardware failure such as the hard drive failing. The Windows 8.iso would also allow users to perform StartUp Repair and to repair installations. Moreover a clean Install of Windows offers vastly superior performance to the Dell factory settings especially after Service Packs are released and is documented in my worldwide adopted Windows Reinstallation Guide: http://philipyip.wordpress.com/dell-community-forums/ In addition there are alot of software issues including out of box experiences, the inability to make recovery media using Dell DataSafe which could all be resolved with a Windows Reinstallation DVD or USB. Note with the Windows Reinstallation USB it should be identical to the Reinstalaltion DVD and not have any bundled drivers or software not present in Microsoft retail Windows DVDs. Otherwise it is as useless as the factory settings. Due to the new product activation in the OEm version fo Windows 8 a generic Windows 8 .iso could be used to Clean Install Windows 8 without the need for phone activation. Users should be able to: Download a Windows 8 .iso from Microsoft. Procure a Reinstallation DVD or USB with the system at the time of purchase. Dell used to be great at user customisation but their software options have become increasing limited. The reinstallation DVD or USB is an example of this. The current method of getting a Reinstallation DVD or USB is waiting for the system to arrive and then having to contact Dell Technical Support. This forces users to use the factory settings until the DVD or USB arrives. In which case there can be alot of software issues, the XPS 8500 had alot of user out of the box bad experiences which could have been easily resolved if they had the Reinstallation DVD or USB. Bare in mind also there is only a limited time the user has to send back the system and if they are diagnosing an out of the box experience time is lost waiting for the Reinstallation DVD to arrive. There should be an online form to procure Reinstallation DVD/USBs from Dell for customers outside the US. The US form is here http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1&DoNotRedirect=y HP for instance have the ability to request media via an online form in the US, Canada, most European countries and elsewhere http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=bph07143 however the HP Recovery Media are equivalent to the Dell DataSafe Media (i.e. factory settings). There has been many a user dissatisfaction for Dell users requesting recovery media in this poll here: http://en.community.dell.com/support-forums/software-os/f/4677/t/19476992.aspx This would improve Dells software services significantly.
Categories: Desktops and Laptops, Operating Systems, Service and Support,
Please Dell , give us more customization freedom ..
May 4, 2013
2 Votes
Status: Acknowledged
I have been using Dell products for more than 8 years already. What I liked about them, was the ability to cuztomize your laptop in order to fit your needs. For example right now I am thinking of buying Inspiron 5521. However I want it with a Full HD display, which unfortunatelly is not an option anymore. Also I have to say that forcing you to use Windows 8 is equal to torture. First of all Windows 8 is very problems prone (lan card, wireless connectivity) .. and everybody agree that it is tablet oriented ... if I want a 10 inch XPS I migth consider using windows 8 .. otherwise not. So first point : Dell Please ALLOW your customers to choose the OS (at least add an option for windows 7). Second- let us customize our laptops (choosing the processor, amount of ram, hard drive, resolution) give us an option ... I can get a Full HD Dell 5521 with no OS back in my home country but I can't do that in UK. Also consider returning the Studio XPS. It was one of your best products (I am talking about both design and performance).I am really looking forward to see at least the customization option. Oh and when you are shipping a laptop with OS, allow the users to choose which applications to be pre-installed.Best Regards,Andrey
Categories: Desktops and Laptops, New Product Ideas, Operating Systems,
All laptops should have a windows 7 option
Apr 7, 2013
2 Votes
Status: Acknowledged
For those of us who have tried windows 8 and dislike it,you should give windows 7 an option, always.Or give an option of windows 8 pro (for $35. no more than $35) so we can download on our own.
Categories: Desktops and Laptops, Operating Systems,
Two Processors Two rams
May 12, 2013
3 Votes
Status: Acknowledged
Alright we all know how we have to have to run are software and and other things that are important to are computer that makes the computer run well that takes out of are full captiablity of ram and proceesors but if had two rams and processors we could maximize are performance so one processor is ruming the important task are other one is running are programs such as gaming and programs and it not take away from the full capitablity of the processors.nd next we will talk about the whole ram thing ram is really critical when it come to gaming and hardcore computing and so if we just added one for the for the real computer it just going to help bring out the capitablty are ram has.
Categories: Desktops and Laptops, Operating Systems,
Windows 8 Support for Alienware Aurora R3
Nov 19, 2012
25 Votes
Status: Acknowledged
The R3 is a fine computer and runs Windows 7 Ultimate x64 brilliantly.Sadly though, this 13 month old computer is not currently supported by Dell to run Windows 8 including Pro.It would be great if Dell could certify the Alienware Aurora R3 for use with Windows 8.Currently Windows 8 will hang on a R3 during warm boots. This can happen during and after install of Windows 8. The only work-around is to power the computer off and on where the computer boots into Windows 8 without incident.Thank-you.
Categories: Operating Systems, Alienware,
Windows 8 OEM .iso Download Link
This is a revisited idea: http://www.ideastorm.com/idea2ReadIdea?v=1359716928871&Id=087700000008lKJAAY However Microsoft have cleverly stepped up their game with regards to product activation of OEM media. The Windows COA is done away with and a product key is hidden within the systems BIOS. Reinstallation media will detect the product key, select the correct version of Windows 8 and activate online once installed. For systems that don't have a product key the media will ask for a product key or tell the user their system doesn't have a valid product key. The problem is that Microsoft are implementing insane OEM media policies. Dell and Microsoft are extremely reluctant to ship media out to customers. Reworded Dell because of Microsoft re extremely reluctant to ship media out to customers. The reinstallation DVD is mandatory to fix an an assortment of problems. These are all documented in my Windows Reinstallation Guide and Related Wikies: http://en.community.dell.com/support-forums/software-os/f/3524/t/19480753.aspx The situation in Europe or outside the US is in particular bad and is mentioned in great detail here: http://en.community.dell.com/support-forums/software-os/f/4677/t/19476992.aspx These insane OEM Media Reduction/Anti-Piracy/Green policies are completely insane and will only serve to increase piracy. If users cannot get media to install many will look to piracy, period. Dell DataSafe media must be created by the user and many users only look for media when they run into an issue. Often users have troubles making media and often the created media doesn't work. The media created by DataSafe cannot be used for clean installation or a StartUp repair. Even those customers that are successful in requesting reinstallation media must wait for a few days to have it shipped out meaning several days of wait and of unecessary system downtime. A service like My Dell Downloads cannot be used as the system must be registered and a valid OS must be installed in order to register. An infinite loop will occur for one with a broken hard drive.... A direct download option must be made available and one that must be available directly on another system alongside with an easy means of making a botoable USB stick or DVD. Users can be prompted to get it from Microsoft and to fill in a form with their email or alternatively from Dell. If its a blank image from Microsoft, it would be good if Dell included a System utility on the Drivers and Downloads page to restore the OEM customisation/branding/themes.
Categories: Operating Systems, Service and Support, Software,
Make Dell Microsoft Windows XP, Vista, 7 .iso Files Available to Download
I would like to request Dell to make Dell Microsoft Operating System .iso files available to download. These .iso files should include, the latest service packs, the latest version on Internet Explorer for that OS and nothing else. For example: • Window XP Professional 32 bit with SP3 & IE8 • Windows Vista Business Edition 32 bit with SP2 & IE9 • Windows 7 Professional Edition 64 bit with SP1 & IE9 Of course make all versions of Windows available to download from say 2000 Professional including Vista/7 starter. This has become more critical because Dell are (by default) no longer shipping OS DVDs when you purchase a new Dell system. In fact the lower end systems such as the Inspiron do not even have the option to purchase reinstallation media with the system. While there is a link to request media in the U.S. It is less convienient to get the media elsewhere. I think even alot of U.S. users would prefer being able to download the .iso file direct from Dell. I know there is the Dell Datasafe program but its method will give you all the preinstalled software etc. which the end user may or may not want. I know that many end users will not create the media and only will only look for it when it is too late. e.g. at hard drive failure. In addition I and some other users have experienced some reduced performance after installing the latest Service Packs/Internet Explorer. This may be due to some conflicts with ATI/Realtek drivers with the Service Pack. Restoring to factory settings cannot fix this problem as the Service Pack is again installed after the drivers. Installing Windows and then the Service Pack prevents such a problem. A Dell windows installation DVD with the Service Packs slipstreamed would be the best solution to prevent this problem. Digital River, Microsofts online store partner have .iso files available for both Windows Vista and Windows 7 which can be found here. These can be used in conjunction with a Dell OEM product key, however it does not give the Dell logo in system and phone activation is required. Dell are a big corporation and should be able to settle a deal with Microsoft to make the Dell custom .isos available for download. There could be an online form where the user has to enter in both their Windows Product key and Service Tag providing that their Product Key is not faded. For those that do have a faded product key, there must be a backdoor somewhere a user can instead submit a picture of their faded COA and be allowed to proceed. I have made a sketch of what the form should entail. It is fairly simplistic. Since the first stage of the form makes the user input their service tag, links could be provided to Dell parts and upgrades. Dell of course may make additional revenue here by recommending the user to purchase a larger hard drive from Dell or additional memory from Dell and say it is Dell recommended to do these upgrades before installing Windows. Note they could also have a link to upgrade to a newer version of Windows such as Windows 7 Ultimate or an upgrade from XP/Vista to 7. This will suit Microsoft aswell as it will provide them with more revenue. The user could then purchase the software upgrade and instead download that .iso file. Could do a similar thing with Microsoft Office OEM Upgrade discount or Full OEM version if not originally purchased with the system. I was going to say that Dell could charge a reasonable fee of $5 for the service of downloading the .iso files although I would rather that they wouldn't. However I think if it has the suggested OEM hardware and software upgrades, then it is probably a better means of revenue for them. Just to note I posted a similar idea here before but that was based on XP and not as well thought out.
Categories: Advertising and Marketing, Operating Systems, Service and Support,
Touchscreen
Mar 29, 2013
7 Votes
Status: Acknowledged
Dell should provide touchscreen options for all their products. Windows 8 is designed for touch and can be difficult with just a mouse.
Categories: Desktops and Laptops, Operating Systems,
Browser only dell machine
May 8, 2013
1 Vote
Status: Acknowledged
In past we have seen OS which runs all kind of softwares, then comes OS for mobile which limits to selected and lightwait software.Current market and products: Market is fragmented between OS that run everything (locally e.g. Windows or cloud e.g. Google book) and OS that runs on mobile.Cost and Size of machine and OS depends upon where they are for everything or for mobile. New market and product:Idea here is to have an OS which run only browser i.e. machine which run only browser. So we need to have OS and machine which is trimmed to run only browser.Benefit: Its a new market and product lineIt will bring down costLarge community which need gadget only for internetMore use cases, I will be providing based on further request.
Categories: IdeaStorm, New Product Ideas, Operating Systems,
A more useful tablet for students
Apr 25, 2013
4 Votes
Status: Acknowledged
There needs to be an ARM based tablet along the same line as the xps 10 or latitude 10 but with a few enhancements. Keep or improve the keyboard dock of the the XPS 10. Consider implementing a new docking port that alows the tablet to be docked in a flipped position so that when the keyboard is closed the screen can be facing in or out so that a user may keep the tablet in the dock while using their tablet touch only. Add a Wacom graphics tablet style preasure sensitive touch pen feature to the tablet to enable handwriten note taking, diagram drawing, or anotations on pdf documents, ebooks, powerpoint slides etc.. DITCH WINDOWS!!!! The market has spoken no one wants an ARM based windows tablet. Other than microsoft office there are no apps for the OS. Windows slows down the device, waists the storage capacity, and inflates the cost of the tablets. Windows RT also prevents users from installing a different OS if they would prefer to do so. Instead use Android as there is actual app support. Consider using Ubuntu touch when it is ready. Switch to a 16:10 or 4:3 display in the tablet and also consider using a high PPI screen. 16:10 looks better and a higher resolution would be beneficial to drawing and writing. Make the tablet price competitive with other android tablets. By ditching windows you will have eliminated most of the extra cost so that should not be a big problem. Allow users to unlock the bootloader and make open source drivers available.
Categories: New Product Ideas, Operating Systems, Mobile Devices,