I have noticed that alot of my ideas have had more votes on the Dell Community than on IdeaStorm because of the larger user base. We have requested a single sign on somewhat unsuccessfully through the Dell Community. However in addition a Facebook addin for each idea would also be great where a users "like" would be equivalent to an "idea promotion". A Google mail and Microsoft Account extension would also be welcomed.In addition to enabling more users to vote, this would place IdeaStorm via IdeaStorm ideas on users Facebook pages promoting both IdeaStorm and the Dell Community.Note the Facebook login aswell as Google mail and Microsoft Account would only be for users who wish to promote ideas. If a user decided to post a new idea they would still need to join IdeaStorm the conventional way.
Recently a key broke off from my fairly new laptop. The warranty had just expired days earlier. I was shocked when I called the dell service desk, and they said the only option would be to send in my laptop and spend $170 for a replacement keyboard. I had done research before I called, and found websites that sold the keys (Keys, the plastic support piece, and the rubber cup) for around $4. When I told the Dell rep that I was going to peruse this other website for the replacement piece, he got angry and said "There is no website in the world that you can buy individual laptop keys from". I ordered the key, and it came a few days later. Worked like a charm.I find it hard to believe that it is impossible to buy the laptop keys from dell. I understand that older models would not be available. I would have much rather purchased this from dell, over some random website. In the end, this website came through like a champ, and I came away with a sour experience with dell.