Ideas:  

Resellers

Jul 16, 2007

Posted By colinharris

13 Votes

Status: Implemented

I would like to see proper recognition of value added resellers. At present, we are treated like corporate customers and get allocated an account manager who knows that we are buying on behalf of our customers. We have no idea what our margin will be on any purchase or if there will be any margin. Often, customers phone in and get as good, if not better deals than we get. There are a lot of VARs buying from Dell, mainly because we like the reliability of the products. Please setup a VAR channel with a structured commission system. Status Update Please see amie_p's comment

13 Votes | 3 Comments

Categories: PartnerStorm, Retail,

Point of contact backups

Oct 17, 2008

Posted By mbhmirc

9 Votes

Status: Implemented

Provide all partners with a dedicated manager that doesn't change unless he leaves. Have a backup manager in case of being unable to contact the first manager and have an SLA/auto-reponse on the general sales box. Status Update Please see amie_p's comment

9 Votes | 1 Comment

Categories: PartnerStorm,

Start a reseller model vs. 'Dell only' for accessories

Feb 21, 2007

Posted By earlra

6 Votes

Status: Implemented

I was looking from RAM and an internal HD to upgrade my Dimension 4600 machine. However, when i looked on the Dell site, I could find only 'reconditioned' hard drives. To add insult to injury, I found I could get new drives at a better cost/capacity ratio from other online vendors. Why in the world would I then buy from Dell? In the end, the only thing I bought from Dell was the mounting bracket to make sure I had the right one. I suggest you do like Amazon, and start partnering with other vendors so I have one-stop shopping. I will not pay more for the DELL name, but if you are the most convenient vendor for me to do all my shopping, as Amazon, is, then I will shop with Dell. The customer can get better selection and pricing, and you can find some way to make a reasonable commission profit. Status Update Please see amie_p's comment

6 Votes | 2 Comments

Categories: Desktops and Laptops, PartnerStorm,