IdeaStorm
Over 19,065 ideas submitted. 741,213+ votes. 98,018+ comments. 537+ ideas implemented.
Comments Page (2 of 5)
Email offers disappoint!
Jan 24, 2013
1 Vote
Status: Acknowledged
A couple of times each week an email arrives with Dell product offers. Clicking on the "Shop Now" link does NOT send you directly to Dell.Com. Rather, you are vectored off tohttp://adfarm.mediaplex.com/ad/ck/12309-159444-27238-0/?CID=258998&LID=4635188&SUB=29175553&COM=MjM1MDAwNQ==-NTc5MjQ2Mjk=-ODQ0NjAwNDI=&OFF=2357393&ACD=G6UQKF-C5DGBL-KDG8KG-H9XM26-72EJCM-v1&VEN1=39338831-523404310-57924629-2350005-2357393-84460042-29175553&DURL=http://www.dell.com/us/eep/p/xps-10-tablet/pd?%7eck%3dmn%26oc%3dfepoe01h%26cs%3d6099%26link_number%3d17967581 or some such similar aggregator/shopping site.This is a REAL pain in the neck. More often than not I spend 5 minutes waiting to get on the site only to find that I can't get to the exact item offered, or that I can't configure it as I'd like. By minute 6 I've reached my frustration limit and simply aborted the whole process.I can't believe that I'm the absolute only one in the world who has has this frustration and is about ready to add Dell emails to my spam/blocked list....Dump the shopping site and take this responsibility back in house.Mike C.
Categories: Dell Web Site,
Sri Lanka is not a listed county
Jan 13, 2013
1 Vote
Status: Acknowledged
Im from sri Lanka. I baught Dell inspiron 14 3421 laptop from here. sadly i cannot register my laptop. beacuse sri lanka is not listed county. this product is for the asian pasific region. consider about this situation.
Categories: Dell Web Site, Desktops and Laptops, Service and Support,
Charity Social network
Jan 7, 2013
1 Vote
Status: Acknowledged
In all countries around the world, there are people living near us who are in need of somthing (not necessarily money) and we do not know but we can help, or there are times we want to help some one or some organization but we are not sure about them. I think, if we have a web site that people can come and ask for help or others introduce them with address or other things, which other users can check it, would be really help full and nice. In this way we can create networks in our neighborhood or town, and help those who need help and some of them will never get the help and support thet they need.
Categories: Dell Web Site, Service and Support, Healthcare and Life Sciences,
Add option to check the warranty of multiple systems in one time
Dec 12, 2012
3 Votes
Status: Acknowledged
Dear Concern,Hi,As end of year 2012 our customer are contacting to re-new the warranty of Dell systemWhen I hit to dell warranty site (as mention below) I can check only one system warranty at a timeFor the 2nd system need type again, some time to it took long time to check warranty of Multiple Systems. http://www.dell.com/support/home/us/en/04?c=us&s=bsd&cs=4&l=en So I would like to suggest you, to add option, to check the warranty of multiple systems in one time.With Many thanks & RegardsAsim
Categories: Dell Web Site, Desktops and Laptops, Service and Support,
Dell should offer direct comparisons to competing products on their website
Jul 2, 2007
33 Votes
Status: Under Review
All the car companies alow you to compare their products to the competition, insurance companies have started doing the same thing. Dell should show me side by side comparisons of its products vs other manufacturers like Lenovo, Sony, HP, Sager etc. and prove they provide a better product for my money. As suggested in comments by jmxz: "And software products too - a Vista vs MacOS page and a Linux vs BSD page would surely generate lots of interest." Status Update Please see tommy_l's comment
Categories: Dell Web Site,
Social Networks
Dec 6, 2012
1 Vote
Status: Acknowledged
Now a new social media networks for Dell or even Google are in need of a social netwoks.Build your own custom social network, to create your own custom personal page and letyour friends, family, co-workers to high school, college, unverisities and workplace.Adding Mobile Device cellphones, iPhone, iPad, Mini, Nexus 7 and the Nook.
Categories: Dell Web Site, Mobile Devices,
Brazil Social Network
Dec 6, 2012
1 Vote
Status: Acknowledged
Create a Personal Profile Page and other users as friends and exchange messages and automatic updates their profile.User may join common interest and user group, organized by work, school, college even unversities and workplace.With Mobile Device with iPhone, iPad, Mini, Nexus 7 and Nook.
Categories: Dell Web Site, Mobile Devices,
Case handling issue in India
Nov 21, 2012
1 Vote
Status: Acknowledged
Dell provides the best service after sales. But I say once there is an unresolved issue the customer has to send emails to SSR team and no action is been taken sometimes.Or when you call in the cusomter care they say Escalation team is handling not ready to give who handling what ? whats the status nor the mail id of ther conncern person nor the official dell contact no to that person or transfer the call,doing this makes the customer really frustrated. Tech support do have mail id when cusomter sends mail to the agent ,the cusomter never gets replay even at the end of the day even if the case is open ,the mail is working mail id. for unresolved link on the www.dell.co.in site the case number is given but the same is unable to check status for that case no from the history support. On the case number customer is unable to check the case breif notes in unders support history & parts dispatch status .customer has to call to get an update for the same For escalation no mail id /contact no is being mentioned on the website. Hope Dell will do someting to bring about the change here.
Categories: Dell Web Site, Service and Support,
Finding Documentation
Nov 19, 2012
1 Vote
Status: Acknowledged
There are two documentation problems that cause endless frustration: Cannot find documentation because it doesn't exist. Cannot find documentation because there is too much existing documentation to sort through. I've worked for companies that had the first problem and Dell is a company that has the second problem. After I was hired as a contract writer, I tried finding legacy documents concerning the subject I was going to write about. Searching on Dell.com (both internally and externally) brought few relevant returns. When I used Google or Bing, I found more of the internal Dell documentation I was seeking than when I was inside the firewall.I noticed a few classic documentation issues: There was no apparent distinction between inside and outside the firewall. I found draft presentations and draft documents, business reports and analysis, things that (even if they were not proprietary) muddied up the results. There was no apparent distinction between groups or subject matter. String searches brought up results that did not relate to each other, except for the presence of a couple of words. My idea is to suggest a review all Dell documentation with the goal of making the location of search-pertinent documentation easier and more successful. Perhaps Dell needs new technology to house all documents in an indexed xml database. Searches might find more relevant information and transform engines could deliver the content in the format of a searcher's choice. When external searching finds more relevant information than internal searches, something needs to be done."... the problem of a worker in today's knowledge industry is not the scarcity of information but its excess." Mario Augusto Bunge
Categories: Dell Web Site, Service and Support,
Older users - make it easier for them to use
Nov 10, 2012
2 Votes
Status: Acknowledged
There are thousands of BOOMERS a day headed your way, think of ways to make computers easier for us users over 70. Many of us have not the best eyesight, hearing & think a bit slower than 30 yrs ago.Round up a bunch old folks that would like to use computers but find them to complicated to use for their limited use, email, very simple photo program to burn a DVD to send to their family, write business letters in a simple fashion, and a simple excel program to keep track of expenses. An example is the real small type right here that one must strain to see what is being written, I am having to lean forward to see this. Tell your web page guy to make the type at lease 12pt.I am sure there is a market there if you explore. Yes I have seen the putr advertised in AARP mag, but I do know just what is there.An example is Photoshop elements, the learning cure of this is way to complicated, most of us have a large amount of photos taken over the years, all they want to do is gather them pick out the good ones burn a DVD in a simple fashion and send to family or friends with no need for the complicated editing available on PSE.You can be sure HP will not have the smarts to explore that uncharted market.Have a a MATURE divison - devlop-sell..Keith
Categories: Advertising and Marketing, Dell Web Site, IdeaStorm,