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Ideas:  

Give us the option of buying recovery CD/DVD for Windows 7

Apr 11, 2010

Posted By sugarbear

12 Votes

Status: Implemented

Robin Breden and Mary have discovered a potentially huge problem with Windows 7. Dell does not supply the recovery CD/DVD any more. You have to make your own. The average computer user dosen`t have a clue of how to do this.That also leads us to tech support having increasing call volumes.  We all know that tech support is more trouble than it`s worth, being outsourced. I see many more unhappy Dell consumers, and far less new sales.      Read the article http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?journalid=83DDBDCC6EFF0D96E040AC0A66E907B9&docid=62A668E1C399857AE040AE0AB8E12942 I propose that Dell offer the CD/DVD at the nominal cost of $10 or so. I paid that for the disc`s for my Dell pc. Consumers don`t mind paying a little extra for the peace of mind, incase of hard drive corruption or failure.

12 Votes | 3 Comments

Categories: Dell, Operating Systems, Service and Support,

Expand the ability to buy the OS DVD from the Inspiron line to include the XPS line.

Jan 17, 2011

Posted By sugarbear

5 Votes

Status: Implemented

I built an Inspiron desktop earlier today and saw that I could buy the OS DVD for the modest fee of $15.00.  I had already asked for that to be done in this idea and it has been implemented on the Insiron`s. http://www.ideastorm.com/ideaView?id=087700000000fJBAAY I needed more features than the Inspiron allowed in the build, so I built an XPS. You can not get the OS DVD in the XPS build. Dell, offer the disc`s in XPS to. Status update: See comments from Bill_b below.

5 Votes | 4 Comments

Categories: Laptops, Operating Systems, XPS,

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