IdeaStorm
Over 18,907 ideas submitted. 740,944+ votes. 97,857+ comments. 531+ ideas implemented.
Clarify Original Configuration Parts List
May 23, 2013
2 Votes
Status: Acknowledged
I'm a long time Dell tech, and having recently retired, I've got a small business buying up broken Dell machines andrepairing/refurb'ing, putting Linux on them and reselling.. I specialize in D-series Latitudes and especially look for oneson Craigslist/eBay with the Nvidia video options. My suggestion is to PLEASE PLEASE PLEASE clarify the "system configuration/original configuration" parts list. Currently, reading it, is like trying to read swahili. Since I request the service tag from the selller prior to buying the broken system, I use it to *try* to determine the original configuration of the machine, ie: video adapter, hard drive size, etc... I'm sure Dell employees understand all of the abbrieviations used in the parts list, but the rest of us do not.....
Categories: Service and Support, Small Business,
Better screen apect ration for future precision
May 21, 2013
2 Votes
Status: Acknowledged
For professional users, provide an option to get 16:10 format or 3:2 for the screen.What matter for us is high quality screen, excellent led backlight with decent physical _height_ because we program, design, use office suite and very little video.I'm not speaking of pixel resolution BUT physical aspect ration.I have a m4400 upgraded with an SSD and I'm just hoping not to need to buy a mac book pro just because they provide laptop with good aspect ratio for WORK...
Categories: Desktops and Laptops, New Product Ideas, Small Business,
Stay Away! Dude it's a Dell
May 17, 2013
2 Votes
Status: Acknowledged
I returned a laptop less than a year old for repair. The repair technician claimed the laptop was returned damaged. The service rep said it was either dropped, pierced or had something spilled on it. I would like to attest that none of the above was true. I received the computer from the employee I personally inspected and tested the computer. I tested it to be certain the RAM cards were not broken, and that the power cord or battery was not the problem. I then packed it up about three weeks ago and sent it to Dell (in the prepaid Dell box) fully expecting to have it back and in operation in about 10 days. But what ensued were about ten phone calls varying in length from five minutes to about 45 minutes (one at 5:30 AM) with a variety of service reps whose favorite line was “I understand how you are feeling”. They seem all like decent people but it appeared no one was communicating with each other because I got the same story every time. “It’s not covered by warranty because the computer was dropped.” This is what has been finally landed on after first not knowing initially if it was result of a spill or the casing pierced or it was dropped. Again it was not dropped spilled on or pierced. On principle I could not say it was when it was not. Persistently I kept up the communication and finally spoke with a Dell rep in the Philippines. After being on hold for ten minutes, hHe said it would be repaired and returned. When I hung up we had a minor celebration at the office but when it was returned it was not repaired but it was damaged. The hinge was now cracked and Dell now insists that’s the way we shipped it. Finally the escalation rep agreed to check with DEPOT (whatever that is) to find out if it was damaged in transit. Its hard for me to expect a favorable outcome.So beware I would not wish this experience on my worst enemy! So my idea is to treat the cust0mer with respect. The worst things you can do to any one is to ignore and stonewall them.So my idea is to treat the cutomer respectlfully by being responsive. Get rid of the on hold quagmire. Work on defragmenting your internal communication and enpower your reps to be able to make decisions. Lastly try to remember not everyone lives in the central time zone.
Categories: Desktops and Laptops, Service and Support, Small Business,