IdeaStorm
Over 18,895 ideas submitted. 740,907+ votes. 97,832+ comments. 531+ ideas implemented.
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Stay Away! Dude it's a Dell
May 17, 2013
2 Votes
Status: Acknowledged
I returned a laptop less than a year old for repair. The repair technician claimed the laptop was returned damaged. The service rep said it was either dropped, pierced or had something spilled on it. I would like to attest that none of the above was true. I received the computer from the employee I personally inspected and tested the computer. I tested it to be certain the RAM cards were not broken, and that the power cord or battery was not the problem. I then packed it up about three weeks ago and sent it to Dell (in the prepaid Dell box) fully expecting to have it back and in operation in about 10 days. But what ensued were about ten phone calls varying in length from five minutes to about 45 minutes (one at 5:30 AM) with a variety of service reps whose favorite line was “I understand how you are feeling”. They seem all like decent people but it appeared no one was communicating with each other because I got the same story every time. “It’s not covered by warranty because the computer was dropped.” This is what has been finally landed on after first not knowing initially if it was result of a spill or the casing pierced or it was dropped. Again it was not dropped spilled on or pierced. On principle I could not say it was when it was not. Persistently I kept up the communication and finally spoke with a Dell rep in the Philippines. After being on hold for ten minutes, hHe said it would be repaired and returned. When I hung up we had a minor celebration at the office but when it was returned it was not repaired but it was damaged. The hinge was now cracked and Dell now insists that’s the way we shipped it. Finally the escalation rep agreed to check with DEPOT (whatever that is) to find out if it was damaged in transit. Its hard for me to expect a favorable outcome.So beware I would not wish this experience on my worst enemy! So my idea is to treat the cust0mer with respect. The worst things you can do to any one is to ignore and stonewall them.So my idea is to treat the cutomer respectlfully by being responsive. Get rid of the on hold quagmire. Work on defragmenting your internal communication and enpower your reps to be able to make decisions. Lastly try to remember not everyone lives in the central time zone.
Categories: Desktops and Laptops, Service and Support, Small Business,
Suite of Thin Bezel Monitors for Nvidia Surround, AMD Eyefinity, and Multi-monitor business solutions.
Nov 20, 2012
2 Votes
Status: Acknowledged
Currently there is only 1 set of monitors that I know of that have been built for the multi-monitor crowd and they were developed by Samsung. They are lackluster panels that are overpriced. I would really like to see a whole suite of thin bezel monitors that you can put side by side to form a near panormic image. The ideal case is there would be a low cost version, and mid-range business version, and a high cost graphics design version. All of which should come with vesa mounting brackets. A possibly better idea would be to give the option to remove the bezel entirely and give the ability to interlock conjoining monitors together. Then somehow connect the monitors together to support local led dimming.A very modular/ standard design would be great. The ability to use a "center" monitor as the 2560x1080 monitor I saw from Dell earlier with 1920x1080 montiors on either side would be the ideal setup.
Categories: Accessories (Keyboards, etc.), Gaming, Small Business,
Bring Back 16:10 Display to Precision Mobile Workstation and Bring Back Orange Color to Covet Edition
Nov 17, 2012
4 Votes
Status: Acknowledged
I have a Precision M6400 Covet and was looking forward to upgrading one day, and was dismayed that the M6600 became a 16:9 aspect ratio form factor, reducing the resolution to 1080, versus 1920 x 1200. Business users like to/need to have the highest resolution possible, and in a high-end machine like the Precision M6X00, this was almost di rigeur--we pay the premium and we want and expect the max. I don't understand the reasoning for taking it down to 16:9 except for cutting costs. The higher resolution is better for CAD, and spreadsheets, coding, and many other applications where the vertical space is important. Not many such owners use their Precision workstations to watch movies--which was the reason often cited for swtiching to 16:9. Let that be for regular home and consumer laptops, but a business laptop, especially a premium one, should retain the higher resolution, for usable workspace. There are a lot of 16:9 alternatives, and the 16:10 was a very attractive feature of the M6400 and M6500--and made it unique and distinctive. Why the change? The are quite a few of us who still lament the demise of 4:3, who find the boxier screen more suitable for serious business use, and with 16:10, at least it was still possible to get to 1200. So please bring it back.Another issue is the change of the Covet edition's color to red as opposed to Orange. The Covet in Orange was awesome, and distinctive--and the Covet was meant to be distinctive and to stand out. Orange is a distinctive color--look around you at all the products that use Orange to stand out. For instance, just look at the Home Depot logo--why is it orange rather than red? Look at mosquito spray Off--color of the cap is Orange, look around. Orange is the preferred distinctive stand out color. It is macho, distinctive and not "girly"--lipstick is red.Please bring back the 16:10 aspect ratio to make this a serious business machine, and if Dell wants the Covet to mean what it was suppose to mean--unique and the absolute ultimate, bring back the orange color. These changes do not make sense. When the change was made on the M6600, there were comments about the reduced aspect ratio. Precision workstation buyers are not looking for compromise solutions and cheap alternatives. We pay a premium and want the max. If it ain't broke, don't fix it. The M6400 and M6500 had good reviews, and no one complained about the resolution, but rather lauded it.
Categories: Desktops and Laptops, Small Business,
Get-Set-Go Technology Solution for New and Emerging Businesses
Mar 14, 2013
1 Vote
Status: Acknowledged
As Dell shapes up to become the industry leader within the End to End technology solutions space, it will be a good idea to have a complete package that helps new and emerging business to not only plan for their technology needs but also to procure best in class products and solutions at most reasonable price points.Dell could partner with these new businesses to support them as their technology consultant, available as and when they have a need.The package for new businesses would comprise :1. Free diagnostic tool (available on Dell.com as well as through apps on iOS and Android) Take the inputs from researching new customers, in terms of revenue, manpower, # of customers etc Tell the businesses what are the essential technology products/solutions that they would need (eg. Desktops, Storage, Servers etc.) Calculate the best price that could be offered to that new business, if all the products and solutions are bought together (Dell can use real-time custom pricing) 2. Financial options Offer from the DFS, to support these startups financially Payment options could be kept flexible Long term contract of exclusivity (buying only Dell products), would graduate these new customers to the 'Loyalty Emerging class' level; this new class of customers can be offered better discounts, superior support services as Dell would want to invest in their dreams 3. Sales support and Tech guidance An exclusive sales associate would help these new businesses close the deal with Dell Additionally, follow up from Dell would provide guidance on setting these products/solutions up Virtual assistant tools would be provided to these new businesses, to trouble shoot 24x7 Helpline support email ids/ contact number to be provided to these new customers for first 6 months Am sure this is going to be a hit amongst all the new businesses. After all, who would not want a one-stop shop for all the technology needs of his/her new venture.
Categories: Enterprise, Service and Support, Small Business,
Laptop with extending screen to avoid bad posture
Mar 13, 2013
1 Vote
Status: Acknowledged
Hi I am a mobile worker with RSI and have back problems from using a laptop too. I would love to have a laptop where the screen extends on some stalks so it could go up and back, meaning that mobile workers can sit up straight whilst they work as well as those using desk tops. I would even consider switching away from my MacBook to you if you did this. ThanksLucy
Categories: Desktops and Laptops, New Product Ideas, Small Business,
Audio Machine
Feb 10, 2013
2 Votes
Status: Acknowledged
I'm seeking flawless performance at a 5-star music studio im willing to build. It means that i need enough processors, data transfer, hard disks, and random access memory to carry on up to 72 simultaneous audio tracks running at 32bit, 98khz, 512 samplerate. But DAW's (Digital Audio Workstations) are not restricted just to reproduce tracks simultaneously, that would be fair enough to any cpu. They also process the audio files with vst plugins in real-time, that allows the audio engineer to get rid of the old school days when a room filled with compressors and equalizers were necessary to achieve the same quality (or even better) than today. Also for security reasons the only connection to the web and other computers supposed to happen is between Ethernet. We're talking about operations that get 8gb ram, quad core machines deeply slow if used very intensively. A Dell Server is supposed to run along with this for data storage and website management. -The ideal machine for this purpose would be something like: Eight-core dual processor (Greatest Ghz's possible\Greatest Cache possible) 12 to 32GB Ram DDR3 (or DDR4 in the future) Support up to 4 simultaneous Digital outputs of video (I already own the monitors, so dont need to buy them.) Several (about 8) USB 3.0 ports, around the front and back of the chassis At least 2 FireWire ports to support modern audio interfaces. 4 to 8 SATA3 HD Slots (Already own the HD's) Wireless Mouse and Keyboard (The far it can go, better) Blu-ray Reading, DVD and CD recording and reading. The only way it is supposed to connect to other computers is with RJ-45's 1 to 2 Years Warranty No Machine Setup Service No Antivirus No previous installed OS No Microsoft Office No "No-breaks" or any other power management apparel No Speakers No Wireless or Bluetooth.
Categories: Desktops and Laptops, New Product Ideas, Small Business,
Dell XPS Chimera 18
XPS Chimera 18 – Precision Performance | Extreme Entertainment – Content Creation Adapted. With entertainment development gradually becoming a mobile office experience, the Dell XPS Chimera 18 will be created as a small business solution designed specifically for animation and architecture professionals, audio engineers, video producers, and independent and mainstream videogame studios. The Dell XPS Chimera 18 allows for seamless transition between applications for content-creation, and then optimised testing of that content for games, television and movies, or integration into rich-media Flash websites. All iterations of the Dell XPS Chimera 18 will make use of Microsoft Windows 7™ 64-Bit Operating Systems. Features of the Dell XPS Chimera 18 Bridging the gap between networked rendering from Dell's Precision Mobile Workstations, and the extreme gaming in Alienware's M18x, the Dell XPS Chimera 18 will be built from the ground up to provide users with all the equipment they need for efficient content creation out-of-the-box: Optimal Processing and Storage - allowing up to 64GB† DDR3 RAM and use Intel Core i5 and i7 Extreme Processors, it will offer customers unparalleled flexibility in how much power and memory they will need to create amazing content. The system will also provide from RAID 0 and RAID 2 options, catering for a maximum of 3TB storage space. NVIDIA Hybrid Graphics and Glasses-Free 3D - designed specifically for the Dell XPS Chimera 18, the system will incorporate a ground-breaking new hybrid mobile graphics from NVIDIA. Building on the properties developed for the GeForce GTX TITAN™, the system's Mobile GPU will carry both GeForce GTX and Quadro Kepler architecture to intelligently recognise when users are using production suites from Adobe or Autodesk, to videogames, and back again without performance degradation ‡. Coupled with a Glasses-Free 3D WQXGA 18.1” LED Display with resolutions up to 2560x1600, this will benefit users wanting to produce and test Stereoscopic 3D content for their digital content, or view Blu-Ray entertainment and games in full 3D without needing additional, wearable hardware. Chimera Adaptive-Tactile Technology - the Dell XPS Chimera 18 will employ a Chimera™ Adaptive-Tactile Keyboard where the system gets its name. Powered by OLED technology, every key has a miniature screen embedded in its surface that changes its cosmetic makeup, enabling users to view pre-assigned shortcuts on keys when switching between productivity applications, or to display extended inventory/ability macros from your favourite games. Instead of a standard trackpad, an LCD touch display will allow for mouse operation in mainstream applications, and then real-time information in games. Crisp Networking, Video and Audio - when it comes to filesharing or playing games online, the Dell XPS Chimera 18 will utilise Bigfoot’s new Killer Double Shot™ technology, optimising latency and data streaming with tandem Wi-Fi and Ethernet throughput depending on the status of peak-time internet usage. The system will also provide a 2.1MP High-Definition Integrated Webcam, and crystal clear, high-performance audio with the help of Creative’s SoundBlaster Recon3Di™. Connections and Security - for optimum control over content, all ports on the Alienware M18x will be incorporated into the chassis of the Dell XPS Chimera 18. In addition, to provide users with a second layer of security from facial recognition, the system will be equipped with a fingerprint scanner. Pricing and Availability Prices for the Dell XPS Chimera 18 will start at £1,499/$2,499/€2,999, with systems expected to be available no earlier than summer 2014. Note: digital prototype pending. ==================================== † GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material and operating environment and will be less. ‡ To be made available in 1GB, 2GB and 3GB models.
Categories: Desktops and Laptops, New Product Ideas, Small Business,
Latitude 6430u no Touch Screen offered?
Feb 14, 2013
2 Votes
Status: Acknowledged
This product should have a high resolution screen and be touch enabled. I'm not sure why every laptop doesn't have a touch screen option. Especially when it is offered with Windows 8 as a "supported" OS. I'd pay extra for this configuration. dootndo2
Categories: Desktops and Laptops, New Product Ideas, Small Business,
Intell WiDi built in Dell projectors
Feb 22, 2013
1 Vote
Status: Acknowledged
WIDI Intigration on Dell Projectors. I have Netgear Push2TV connected to my 1510x right now ant it works geat. I know they have a wireless VGA but the HDMI produces much better qulity. Business and Home customers would binifit from this option and make better use of the WIDi tecnology, being there isnt many uses for it.
Categories: Accessories (Keyboards, etc.), Retail, Small Business,
Latitude 6430u 1600x900 Screen (When in February)???
Feb 14, 2013
1 Vote
Status: Acknowledged
I've been waiting for months on this laptop to come out with the configuration that I need. Can you please announce the DAY that the upgraded resolution is going to be available? All of your sales brochures say February. It's February. It'd be nice if you could tell us what to expect and when. dootndo2
Categories: Desktops and Laptops, Retail, Small Business,